15 of 15 Customer Retention Jobs in Manchester

support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery, customer experience management, and professional services under one cohesive strategy to drive customer retention, growth … additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with business ...

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account Relationships Help Some of the UK's Biggest Employers Transform Employee Relations Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? Are you CIPD Level 5 qualified or above … across employee relations, HR or people advisory, a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally within B2B SaaS or professional services ...

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account Relationships Help Some of the UK's Biggest Employers Transform Employee Relations Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? Are you CIPD Level 5 qualified or above … across employee relations, HR or people advisory, a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally within B2B SaaS or professional services ...

delivering IT solutions and managed services to businesses across the UK. We pride ourselves on building long-term relationships with our clients through exceptional customer service, technical expertise, and innovative Microsoft-based solutions. We are looking for a motivated and ambitious Graduate Trainee Customer Success & Account Manager … join our expanding team. This is an excellent opportunity for a graduate looking to build a long-term career in technology, customer success, and account management. The Role As a Graduate Trainee Customer Success & Account Manager , you will be responsible for developing and maintaining relationships with a portfolio ...

Customer Success Manager (CSM) is a key role in ensuring that Voicescape customers are successful lifelong advocates of our software. Using excellent relationship building skills, the CSM creates strong and effective partnerships both with customers and internal stakeholders. They also ensure quality and timely delivery of projects and maintain … very high customer satisfaction and retention levels Client Details At Voicescape we help our customers connect with the communities they serve. We use data science, behavioural insights and digital technology to create positive customer engagement in the most efficient and effective way possible. Our solutions address ...

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. You'll play … role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous improvement ...

senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader, at the heart of a fast-growing, service-led business with a genuinely high-performance culture. This is a truly commercial, client-first role where the customer experience sits at the centre … root-cause analysis and cross-team collaboration Improve onboarding, payments and scheduling processes to strengthen the end-to-end journey Build a high-performing, customer-centric team, driving a culture focused on creative problem-solving You will be an experienced Customer Solutions/Customer Experience, Client Success ...

Role: Customer Retentions Advisor Location: Altrincham (fully office based) Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm (1 in 4) Salary: 26,228 OTE 40,000 + benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis … their team is growing. Fully office working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction ...

leading EdTech companies as they continue to expand across the Higher Education sector. With an enviable reputation, an exceptional customer retention rate and ambitious growth plans, they're looking to appoint an experienced Key Account Manager to develop strategic relationships with universities across the UK. This … team, you'll manage a portfolio of Higher Education customers, taking ownership once new clients have successfully completed implementation. You'll work closely with Customer Success, BD and Product teams to ensure customers continue to achieve their objectives whilst proactively identifying opportunities to strengthen relationships and expand account value. ...

work in the way that helps you perform at your best while staying connected with the team.Build your career: develop expertise in pricing strategy, customer behaviour, regulatory frameworks, advanced analytics, and commercial decision-making.What you will be doing :As a Senior Pricing Analyst, you will play a key role … developing and delivering pricing strategies that balance customer value, growth, retention, and profitability. Analyse customer, claims, market, and financial data to identify pricing opportunities, risks, and trends.Develop, enhance, and maintain pricing models that support acquisition, renewal, and portfolio decisions.Use scenario modelling, experimentation, and performance monitoring ...

that helps you perform at your best while staying connected with the team. Build your career: develop expertise in pricing strategy, customer behaviour, regulatory frameworks, advanced analytics, and commercial decision-making. What you will be doing : As a Senior Pricing Analyst, you will play a key role in developing … delivering pricing strategies that balance customer value, growth, retention, and profitability. Analyse customer, claims, market, and financial data to identify pricing opportunities, risks, and trends. Develop, enhance, and maintain pricing models that support acquisition, renewal, and portfolio decisions. Use scenario modelling, experimentation, and performance monitoring ...

from independent operators to major brands including Tesco, ASDA, YO! Sushi, Radisson Hotels, and KFC, and we’re proud to maintain a 90% client retention rate. We’re also the first certification body for Safe to Trade, helping raise standards in food hygiene and allergen management. At Shield ...

leading EdTech companies as they continue to expand across the Higher Education sector. With an enviable reputation, an exceptional customer retention rate and ambitious growth plans, they're looking to appoint an experienced Key Account Manager to click apply for full job details ...

business offering next-generation fleet management and intelligence, built in an intuitive and customisable award-winning ecosystem. Combining powerful, future-proof technology with uncompromising customer service, Crystal Ball helps businesses transform fleet performance, reduce risks, and deliver measurable cost savings. Following a sustained period of growth … Experience managing multiple campaigns and priorities simultaneously. Excellent communication and stakeholder management skills. Knowledge of marketing automation. Experience creating marketing funnels, lead nurturing and customer journey optimisation. Proven experience developing and optimising marketing funnels, lead nurturing programmes, and customer journeys to maximise lead generation, conversion, and customer ...

Marketing Analyst – App, Digital & Customer We're working with a data driven insurance business to hire a Web Marketing Analyst – App, Digital & Customer. This is a key hire within the Marketing team, focused on understanding what truly drives profitable, sustainable growth.The role sits across performance marketing, attribution, and back … sits across multiple platforms and touchpoints, this role will bring that together into a single, trusted view, enabling better decisions around channel investment, acquisition, customer value and retention. You'll act as the go-to person for marketing analytics, working closely with marketing, data and commercial teams. ...