7 of 7 Customer Retention Jobs in Manchester

Income Customer Success Manager - ManchesterOur client is an award winning Social Housing SaaS organisation who are going through a period of organic growth due to their success with their client base, they are now looking for a Customer Success Manager to join their team who possesses Social housing experience within income or rent.If you have experience working within … Income or Rent in a similar position we would love to hear from you!The Customer Success Manager (CSM) is a key role in ensuring that our clients customers are successful lifelong advocates of our software. Using excellent relationship building skills, the CSM creates strong and effective partnerships both with customers and internal stakeholders.They also ensure quality and timely … delivery of projects and maintain very high customer satisfaction and retention levels. The CSM is the primary owner of the successful operational relationship with customers, working very closely with Sales (on new business prospects) and Account Management (for all existing customers).You will manage and maintain current relationships while on boarding new accounts to the business and More ❯

where you are empowered to succeed. We look forward to having you join our journey and seeing how far we can go, together! We're now looking for a Customer Success Manager (CSM) to join the Conferma team and ensuring our customers achieve their desired outcomes with our products and services. As a CSM you'll be representing the … customer voice internally to demonstrate our Customer Obsessed Values. The CSM will act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction/retention. The responsibilities include: Dedicated Portfolio Management - Ensuring each customer receives personalised attention and support. Monitoring the health of accounts … identifying and mitigating risks. Customer Success Score Service Reviews & QBR's - Conducting regular service reviews to assess customer satisfaction, gather feedback and identify areas for improvement. Using these insights to enhance service deliver and customer experience. Customer Lifecycle Management - Understand and take accountabilities for all the customer lifecycle stages for your portfolio including awareness, engagement More ❯

Data Scientist Salary: £55,000 Location: Manchester Job Type: Full-time We are seeking a Data Scientist to play a crucial role in developing a new digital platform, leveraging customer insights to drive smarter decisions and foster long-term growth. This role offers a unique opportunity to be at the forefront of a significant industry shift, making it a … career-defining move for the right candidate. Day-to-day of the role: Analyse customer data to identify retention drivers, purchasing patterns, sales trends, and customer segments. Collaborate with the marketing team to deliver insight-driven campaigns and monitor their effectiveness. Contribute to customer retention and growth projects by providing data that informs … and campaign outcomes. Work cross-functionally with teams in marketing, sales, data science, and leadership to support the transformation journey. Utilize exploratory data analysis techniques to forecast sales and customer behaviour. Ensure the cleanliness, preparation, and validation of data for accurate and reliable reporting. Required Skills & Qualifications: Degree in a numerical, analytical, or programming field, or equivalent experience. Proficiency More ❯

Commercial team play a critical role in driving growth, profitability and market competitiveness by balancing customer needs with financial objectives while navigating competitive pressures and regulatory pressures. Reporting in to the Senior Commercial Manager, The ‘Commercial Manager – Migrations’ will work closely with key stakeholders across the business to accelerate the rollout of Full Fibre (FTTP) to its customer base. This role will oversee the business case development, end-to-end commercial execution and base management plans for a large-scale migration programme, ensuring a smooth customer transition whilst maximising profitability and reducing customer churn. Support on the development and execution of commercial strategy for network migration programme, ensuring controls in place to track and recognise … key KPIs across upsell conversion, profitability, customer retention and NPS Creation of business cases, working with Finance team on financial modelling, and monitoring of commercial opportunities and risks Analyse, define and select optimal customer cohorts for migration campaigns Develop promotional offers and clear guardrails for business use of these, to drive campaign conversion whilst protecting margin More ❯

Commercial team play a critical role in driving growth, profitability and market competitiveness by balancing customer needs with financial objectives while navigating competitive pressures and regulatory pressures. Reporting in to the Senior Commercial Manager, The ‘Commercial Manager – Migrations’ will work closely with key stakeholders across the business to accelerate the rollout of Full Fibre (FTTP) to its customer base. This role will oversee the business case development, end-to-end commercial execution and base management plans for a large-scale migration programme, ensuring a smooth customer transition whilst maximising profitability and reducing customer churn. Support on the development and execution of commercial strategy for network migration programme, ensuring controls in place to track and recognise … key KPIs across upsell conversion, profitability, customer retention and NPS Creation of business cases, working with Finance team on financial modelling, and monitoring of commercial opportunities and risks Analyse, define and select optimal customer cohorts for migration campaigns Develop promotional offers and clear guardrails for business use of these, to drive campaign conversion whilst protecting margin More ❯

My client is one of the most established manufacturers of engineeredproducts in the UK. They have a superb reputation and client retention is extremely high due to very high quality products and services. The company is planning to grow the business by developing new products and markets. To lead this exciting new era for the company they are More ❯

Talent Acquisition Business Partner, Go-to-Market (Sales & CS) Why this role matters Our Sales and Customer Success teams are at the heart of our growth and customer retention. We’re scaling fast and need a Talent Acquisition Business Partner who can own end-to-end hiring for these critical functions. This isn’t a transactional recruiting role … Recruiter - You know how to build relationships with candidates and hiring managers, earning trust on both sides. Why join us? Direct impact - Shape the teams that drive revenue and customer success. Strategic role - Not just filling jobs, you’ll be a partner in designing how we scale. Growth - Opportunity to expand into broader Talent Leadership as we continue to More ❯