23 of 23 Customer Retention Jobs in Manchester

team of Technical Account Managers while maintaining their own portfolio of strategic customers. Working alongside a peer TAM Manager, this role helps drive consistency, customer satisfaction, service quality, and continuous improvement across the global TAM function spanning the United Kingdom, Netherlands, Australia, and Manila. This is a player-coach … role, balancing people leadership with hands-on customer engagement. The role holder directly manages a team of 5-6 TAMs while personally owning a portfolio of 10-12 customers as a Technical Account Manager. The Manager Technical Account Management ensures TAMs are successfully executing their responsibilities, delivering measurable customer ...

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast. Customer Renewals Team Lead Location: Manchester Team: Approx. 5 direct reports Department: Customer Renewals Company: IRIS Software Group Ready to take the next step in your leadership … career? We’re looking for a passionate, commercially minded Customer Renewals Team Lead to join IRIS Software Group and lead a team of Customer Renewals Associates and Advisors. This is a brilliant opportunity for someone who loves developing people, building high-performing teams and delivering fantastic customer ...

people share our company values, which translates into our clients’ experience. About the job We are seeking a highly motivated individual to join our Customer Success team as a Senior Customer Success Manager. In this role you will provide strategic support and input to the Customer Success … Team, helping and guiding them through difficult commercial and strategic scenarios. You will work closely with the Head of Customer Success to understand the overall strategy of each account. This will involve a continuous development of the way we encourage our customers to ‘use more’ and continue ...

bridge the gap between seamless delivery and account expansion. In this role, you will champion our client’s contractual obligations, empower a small customer performance team, and hold internal stakeholders accountable to high standards. Leveraging the trust you build through reliable execution, you’ll safeguard customer retention … Management. Maintain a balance as a trusted advisor, surfacing growth opportunities without compromising delivery integrity. Manage, coach, and set high performance standards for the customer success team. Provide the team with necessary data, tools, and processes, driving a culture of proactivity and accountability. About you: Proven background in contract ...

French & Spanish-Speaking Associate Customer Success Manager (UK Remote) Full-time When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize … global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Associate Customer Success Manager for Spanish and French customers, ensuring retention, growth, and strong relationships. As an Associate Customer Success Manager, you will manage ...

Pinnacle, the technology solution division of K3 Advisory Group, is seeking a Sage Customer Account Manager to join our team. This role will be responsible for managing customer accounts, growing revenue, maintaining strong relationships, and ensuring customer satisfaction with our software solutions. You will serve … solutions within their organisation. This role is predominantly based from home, with travel to an office or client site as needed. Key Responsibilities Customer Relationship Management Develop and nurture strong customer relationships to gain a deep understanding of their business objectives and challenges, ensuring our software and services ...

Account Manager – Techtelligence We’re looking for a commercially minded, proactive and customer‐focused Account Manager to join Today Digital and support the growth of our Techtelligence product. This is an exciting role for someone who enjoys working with customers, understanding their goals, and helping them get real value … discounts + more What You’ll Be Doing Sales Support & Product Demos – work closely with the Commercial team to support the sales process; join customer calls and product demos; tailor demos around each prospect’s market, target accounts, competitors, campaigns and commercial priorities; answer questions during the sales process ...

sitting on the Executive Leadership Team, the CRO will take full ownership of the commercial strategy, driving recurring new revenue growth, new customer acquisition, and retention. This is a high-impact leadership opportunity to build a scalable, high-performing commercial function and play a central role in the next … profitable revenue growth. - Lead and develop Sales, Marketing and Account Management teams, creating a culture of performance and accountability. - Drive new business ARR growth, customer retention, and expansion. - Improve pipeline management, forecasting accuracy, and sales effectiveness. - Build strategic relationships with key customers, partners, and vendors. - Work closely ...

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. You'll play … role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous improvement ...

mission to make the world's best cloud and digital services available to all. We're a team of technology specialists, problem-solvers and customer champions who believe every organisation should have access to the people, technology and expertise needed to achieve their ambitions. That's why thousands … manage a portfolio of around 100 Small and Medium Business customers, building long-term relationships that drive retention, growth and exceptional customer experience. You'll become a trusted advisor to your customers, understanding their goals, challenges and priorities while helping them identify technology solutions that deliver real ...

identifying new business opportunities across the UK market. This is an excellent opportunity for a relationship-focused sales professional who enjoys combining account development, customer success and new business activity to drive revenue growth and long-term client partnerships. The Role You will be responsible for managing a portfolio … stakeholder relationships and identifying opportunities to increase revenue through upselling, cross-selling and contract renewals. Key responsibilities include: * Managing and developing relationships with key customer stakeholders * Acting as the primary point of contact for assigned accounts * Identifying opportunities to expand software and technology service adoption * Driving contract renewals ...

company helps organisations make better-informed decisions, understand performance and identify new opportunities. This isn't a traditional account management role. It combines customer retention and account growth with targeted new business development, giving you ownership of existing client relationships while also opening doors with prospective customers. … play a key role in growing recurring revenue, strengthening customer relationships and identifying new commercial opportunities. The Role You'll take ownership of a portfolio of existing customers, managing relationships throughout the customer lifecycle while developing new business opportunities with carefully targeted organisations. Your responsibilities will include: Managing ...

strengthen its commercial reporting and support its continued growth. You ll take ownership of HubSpot reporting, workflows and automations, helping sales, marketing and customer success teams work from accurate, consistent data. You ll also provide senior leaders with clear insight into performance, from marketing activity and sales pipeline through … customer retention and renewals. This is a hands-on role with the opportunity to build processes, improve reporting and shape how the business uses its data. It s ideal for a confident HubSpot user who enjoys solving problems, automating manual tasks and turning numbers into useful commercial ...

Propello Cloud, we help brands build stronger customer relationships through loyalty and rewards programmes that deliver measurable results. We’re looking for a Senior Customer Success Manager to take ownership of key enterprise relationships, help clients market their programmes and play an active role in growing our customer … keep client priorities moving. The voice of the customer. Translate client feedback into clear insights that help shape our product and service. A stronger customer success function. Improve playbooks, reporting and ways of working, share your expertise with colleagues and use AI and automation thoughtfully to make the team ...

Managing Director and shape its next stage of growth. This is a hands-on opportunity to lead an established commercial team, develop major customer relationships and bring greater structure to sales activity. You'll have the autonomy to influence the sales strategy, support your team's development and personally … coach and develop a commercial team of five, including account management and business development. - Build and deliver a sales strategy focused on profitable growth, customer retention and new business. - Introduce structured account planning, identifying opportunities across customer sites, departments and product requirements. - Take personal responsibility ...

agencies (including PR and graphic design) for ad management and media outreach. Support Account Management and key commercial stakeholders with promotional activity and client retention initiatives. Maintain productive relationships with suppliers and external partners. Qualifications and Skills Demonstrable experience managing ROI-driven digital and offline marketing campaigns. Minimum ...

Head of Oracle Service Delivery Management Locations Belfast, Birmingham, Edinburgh, London, Manchester, Newcastle upon Tyne, United Kingdom Head of Oracle Service Delivery Management Lead Customer Success, Service Excellence and Growth Across One of the UK's Largest Oracle Managed Services Practices The Opportunity We're looking for an experienced … Delivery Management function within our Enterprise Applications ASPIRE Managed Services business. Leading a team of Service Delivery Managers, you'll shape service strategy, drive customer success, and help some of our most strategic customers maximise the value of their Oracle investments across SaaS, E‐Business Suite, JD Edwards ...

cycle, from prospecting and opportunity creation through commercial negotiation and deal closure, with a primary focus on winning new business rather than managing existing customer accounts. Following successful onboarding, customer ownership is transferred to the relevant Account Manager to ensure long-term customer development and retention. … develop, and secure new business opportunities across the UK market across the assigned territory. Generate qualified opportunities through proactive prospecting, networking, referrals, and direct customer engagement. Identify new verticals, market segments, and routes to market that support business growth. Increase RISCO’s market presence and market share through ...

revenue. Working closely with Sales, Alliances and senior leadership, you'll shape and execute a marketing strategy that delivers results across new business acquisition, customer growth and strategic partner activity. If you're looking for a role where marketing is viewed as a genuine revenue driver rather than … Developing integrated campaigns across digital, content, events, webinars, ABM and partner channels Building stronger alignment between marketing and sales to improve conversion performance Creating customer growth programmes that support cross-sell, upsell and retention initiatives Developing compelling value propositions, messaging and content that resonate with target audiences ...

driving revenue. Working closely with Sales, Alliances & senior leadership, you'll shape and execute a marketing strategy that delivers results across new business acquisition, customer growth and strategic partner activity. If you're looking for a role where marketing is viewed as a genuine revenue driver rather than … Developing integrated campaigns across digital, content, events, webinars, ABM and partner channels Building stronger alignment between marketing and sales to improve conversion performance Creating customer growth programmes that support cross-sell, upsell and retention initiatives Developing compelling value propositions, messaging and content that resonate with target audiences ...

address issues quickly to maintain strong relationships Day-to-day oversight of client queries, issues and changes Support contract renewals and contribute to client retention Identify opportunities to introduce new and value-add features, services or solutions Deliver training and webinars to encourage client engagement Project Co-ordination … continued growth of the business Skills & Experience Experience & Qualifications 3+ years in a Project Management, Account Management or similar role Experience in Customer Service or Client Management Minimum of 3 A levels or equivalent Degree (or equivalent) is desirable Skills & Traits Excellent interpersonal and written/spoken communication Proactive ...

Regulatory Technology business is seeking a senior Customer Success leader to drive a scaled CS function and become the senior voice in executive conversations. You will coach two CSMs, own a £4-5M ARR portfolio and influence commercial outcomes with cross-functional partners. You will engage in strategic … reviews, ensure health and adoption data drives decisions, and balance customer value with retention and revenue growth. #J-18808-Ljbffr ...