10 of 10 Customer Retention Jobs in the North West

well-known brands, were on a mission to simplify HR and make it more impactful. Were now looking for a passionate and proactive Senior Customer Success Manager to join our growing team . If you have a strong background in SaaS customer success - ideally within the HR/…/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, wed love to hear from you . The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory ...

Customer Success Manager A Customer Success Manager plays a key role within a Software & Cloud division, helping customers maximise the value of their cloud and software investments. The role focuses on building strong relationships, understanding customer strategy, and guiding effective adoption of cloud technologies. Acting … trusted advisor, the CSM supports digital transformation initiatives, drives measurable business outcomes, and maintains long-term customer satisfaction through proactive engagement and strong product knowledge. Key Responsibilities Build and maintain long-term relationships with key stakeholders, including both technical and business decision-makers Understand customer strategic objectives ...

thrives in a fast-paced, strategic, and hands-on environment. You'll shape the marketing strategy, develop campaigns that drive revenue and retention, and oversee content, brand, partner marketing and events. You'll also manage and develop a Marketing Assistant while working closely with Sales, Procurement, Product … Role Driving Revenue & Retention Build and execute integrated campaigns that generate qualified leads. Lead Account-Based Marketing programmes targeting priority accounts. Develop customer retention, lifecycle and upsell campaigns for a digital platform. Own the marketing funnel and improve conversion rates at every stage. Content & Brand ...

client are seeking an experienced CRM Manager to lead and optimise customer relationship strategies within the. This role in Greater Manchester requires expertise in CRM systems and a focus on achieving customer engagement and retention goals. Client Details Our client is an SME technology firm … established marketing & digital function. Description The key responsibilities for the CRM Manager role will include: Develop and implement effective CRM strategies to enhance customer engagement and retention. Analyse customer data to identify trends and opportunities for growth. Provide mentorship and training to an in-house digital team. Oversee ...

Role: We are seeking a detail-oriented and customer-focused individual to join our team as a Quality Assurance and Complaints Handling Specialist. In this role, you will be responsible for ensuring the quality and efficiency of the Operations Centre while effectively handling customer complaints and feedback. … implement quality assurance protocols and performance metrics to assess the Centre performance and identify areas for improvement. Conduct regular audits of Centre processes and customer interactions to identify gaps and develop strategies for enhancement. Handle escalated customer complaints and provide timely and effective resolution, ensuring customer satisfaction ...

London and South-East accounts. KPIs & Performance Measures Revenue target achievement Gross margin % Average deal value Sales conversion rate Pipeline value and accuracy Client retention and repeat business Why Join AVM Solutions? Joining AVM Solutions offers the opportunity to play a key role in shaping the growth ...

Commercial Manger on a permanent basis as part of business growth plans. The Commercial Manager is responsible for driving profitable growth by managing customer relationships, developing commercial strategies, overseeing contracts and pricing, and coordinating with production, finance, and supply chain to ensure commercial success. The role ensures the company … maximises revenue, maintains healthy margins, and delivers strong customer satisfaction. Candidates with a background in Sales/Business Development within the offshore/subsea industry would be ideal however those with experience in the Nuclear or Wind sectors would also be advantageous as part of continued growth strategies. Ideally ...

About this role We are seeking an Account Manager with a strong foundation in B2B sales, ideally within technology or cybersecurity. This role combines new business development (hunting) with account growth (farming), offering the opportunity ...

Customer Solutions Specialist Salary up to £28,000 DOE Location Manchester Purpose In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service … issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. Reports to Customer Solutions ...

technically competent commercial professional with proven experience in machining, welding, and fabrication environments, capable of identifying opportunities, building long-term client relationships, and translating customer requirements into commercially viable engineering solutions. Key Responsibilities for the Business Development Manager Business Development & Sales Growth Identify, target, and secure new business opportunities … networking, and market engagement. Prepare and deliver compelling commercial and technical proposals, quotations, and presentations. Account Management Manage and grow a portfolio of key customer accounts, ensuring high levels of customer satisfaction and retention. Act as the primary commercial interface between customers and internal engineering, production, and quality ...