5 of 5 Freshdesk Jobs in Manchester

Solid background, ideally with team leadership. ITIL Familiarity: Good understanding for continuous improvement. ITSM Tool Proficiency: Experience with tools like Solarwinds Service Desk, ServiceNow, FreshDesk, or similar. SLA-Driven Mindset: Ability to work to SLAs, understanding key metrics. Strong Communication & Diagnostic Skills: Crucial for remote support and team cohesion. Innovative More ❯

Responsibilities: Lead and support the Customer Support team, ensuring high-quality service delivery Act as the first point of contact for customer inquiries via Freshdesk, web chat, and phone Oversee escalations and collaborate with resolver groups to resolve complex cases Support testing of new product releases, managing tickets and backlog … related issues Excellent problem-solving skills and customer-focused mindset Strong organisational skills to manage multiple priorities effectively Desirable but not essential: Familiarity with Freshdesk, Freshchat, Aircall, Shopify, and IT troubleshooting Understanding of GDPR and data protection regulations Experience in SaaS or IT-related customer support roles Please apply or More ❯

Responsibilities: Lead and support the Customer Support team, ensuring high-quality service delivery Act as the first point of contact for customer inquiries via Freshdesk, web chat, and phone Oversee escalations and collaborate with resolver groups to resolve complex cases Support testing of new product releases, managing tickets and backlog … related issues Excellent problem-solving skills and customer-focused mindset Strong organisational skills to manage multiple priorities effectively Desirable but not essential: Familiarity with Freshdesk, Freshchat, Aircall, Shopify, and IT troubleshooting Understanding of GDPR and data protection regulations Experience in SaaS or IT-related customer support roles Please apply or More ❯

Responsibilities: Lead and support the Customer Support team, ensuring high-quality service delivery Act as the first point of contact for customer inquiries via Freshdesk, web chat, and phone Oversee escalations and collaborate with resolver groups to resolve complex cases Support testing of new product releases, managing tickets and backlog … related issues Excellent problem-solving skills and customer-focused mindset Strong organisational skills to manage multiple priorities effectively Desirable but not essential: Familiarity with Freshdesk, Freshchat, Aircall, Shopify, and IT troubleshooting Understanding of GDPR and data protection regulations Experience in SaaS or IT-related customer support roles Please apply or More ❯

team, including handling emails, phone enquiries, and customer queries. Support the team by taking phone calls and logging and tracking customer support tickets in Freshdesk, our call logging system, and following up on any actions. Maintain and update client records and data within our CRM system- Freshdesk and maintain accurate More ❯