Freshdesk Jobs in Manchester

5 of 5 Freshdesk Jobs in Manchester

Service Desk Team Leader

Manchester, Lancashire, United Kingdom
Hybrid / WFH Options
Lorien
Solid background, ideally with team leadership. ITIL Familiarity: Good understanding for continuous improvement. ITSM Tool Proficiency: Experience with tools like Solarwinds Service Desk, ServiceNow, FreshDesk, or similar. SLA-Driven Mindset: Ability to work to SLAs, understanding key metrics. Strong Communication & Diagnostic Skills: Crucial for remote support and team cohesion. Innovative More ❯
Employment Type: Permanent
Salary: GBP 40,000 - 45,000 Annual
Posted:

Customer Support Team Lead (Manchester)

Manchester, England, United Kingdom
ECS Resource Group
Responsibilities: Lead and support the Customer Support team, ensuring high-quality service delivery Act as the first point of contact for customer inquiries via Freshdesk, web chat, and phone Oversee escalations and collaborate with resolver groups to resolve complex cases Support testing of new product releases, managing tickets and backlog … related issues Excellent problem-solving skills and customer-focused mindset Strong organisational skills to manage multiple priorities effectively Desirable but not essential: Familiarity with Freshdesk, Freshchat, Aircall, Shopify, and IT troubleshooting Understanding of GDPR and data protection regulations Experience in SaaS or IT-related customer support roles Please apply or More ❯
Posted:

Customer Support Team Lead

Manchester, England, United Kingdom
ECS Resource Group
Responsibilities: Lead and support the Customer Support team, ensuring high-quality service delivery Act as the first point of contact for customer inquiries via Freshdesk, web chat, and phone Oversee escalations and collaborate with resolver groups to resolve complex cases Support testing of new product releases, managing tickets and backlog … related issues Excellent problem-solving skills and customer-focused mindset Strong organisational skills to manage multiple priorities effectively Desirable but not essential: Familiarity with Freshdesk, Freshchat, Aircall, Shopify, and IT troubleshooting Understanding of GDPR and data protection regulations Experience in SaaS or IT-related customer support roles Please apply or More ❯
Posted:

Customer Support Team Lead

bolton, greater manchester, north west england, united kingdom
ECS Resource Group
Responsibilities: Lead and support the Customer Support team, ensuring high-quality service delivery Act as the first point of contact for customer inquiries via Freshdesk, web chat, and phone Oversee escalations and collaborate with resolver groups to resolve complex cases Support testing of new product releases, managing tickets and backlog … related issues Excellent problem-solving skills and customer-focused mindset Strong organisational skills to manage multiple priorities effectively Desirable but not essential: Familiarity with Freshdesk, Freshchat, Aircall, Shopify, and IT troubleshooting Understanding of GDPR and data protection regulations Experience in SaaS or IT-related customer support roles Please apply or More ❯
Posted:

Business Admin Level 3 Apprenticeship - Pennine Education

UNIT1.08, HOLLINWOOD BUSINESS CENTRE, ALBERT STREET, OLDHAM, England
PENNINE EDUCATION LIMITED
team, including handling emails, phone enquiries, and customer queries. Support the team by taking phone calls and logging and tracking customer support tickets in Freshdesk, our call logging system, and following up on any actions. Maintain and update client records and data within our CRM system- Freshdesk and maintain accurate More ❯
Employment Type: Advanced Apprenticeship
Salary: £14,722.50 a year
Posted: