1 to 25 of 35 SLA Jobs in Manchester

week Inside IR35 Purpose of the Position: Drive revenue into the business by maximizing the chargeable elements within every job and ensuring adherence to SLA agreements held with our customers. Ensure that every job completed by a member of the engineering team is completed accurately, with all parts added to more »

the best level of customer service and support. • Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. • Work proactively with call allocators to ensure SLA’s are met in the most economic way. • Have a solid understanding of customers SLA requirement more »

Job title: Administrator Location: Manchester (On-Site) Contract length: 6 months initial contract Working hours: Monday - Friday; 08:30-16:30 Pay rate: £14.59 per hour Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking an more »

would be highly beneficial. Any cloud hosted development experience would be desirable (AWS, GCP or Azure). Experience in team leadership/management including SLA/KPI management, one to one's & scrum leadership. Active DV security clearance. What you will receive in return: Salary up to more »

Development Funding Administrator , we are looking for someone to: Ensure all data entry and notation of systems is accurately completed accurately and within agreed SLA for all new transactions Support members of the Development Funding team in the collection, production and management of information and paperwork related to funding, valuations more »

and cloud systems. Logging and managing ICT technical support incidents and queries on Freshdesk ticketing system - ensuring work is delivered in line with agreed SLA's. Assisting with the ongoing provision of a secure ICT infrastructure Act as a first point of contact to colleagues, problem solve and support users more »

and planned platform initiatives. Establish controls around capacity management, using the various inputs in terms of new projects/initiatives and business acquisition demands. SLA/OLA management across the various application and environment owners. Pro-active supplier management, working to a balanced scorecard or similar framework. SKILLS & EXPERIENCE REQUIRED more »

and third-party software integrations Developing UI forms, fields, notifications, workflows, and JavaScript server/client code Maintaining Service Level Agreements (SLAs) and monitoring SLA workflows Requirements : Prior experience as a ServiceNow Developer or in a similar role Experience in implementing ServiceNow processes and functions Knowledge of LDAP/Active more »

support queries. Support NCC Group both remotely and on-site where necessary on a range of NCC Group services, systems, and equipment within agreed SLA timescales. Any activities which are associated with the NCC Group support function, including, but not limited to; managing standard and escalated incidents, service requests, change more »

a week in the office. Salary: £25,000 - £35,000 per annum + benefits. Key Responsibilities • Complete client file reviews to monitor adherence to SLA's and internal performance standards using the internal audit database or client specific document as appropriate. • Produce audit performance reports to the QA Manager for more »

integrity across the business Perform testing and installation of new releases and updates Develop workflows fields and UI forms, as well as notifications Maintain SLA agreement For more information, please contact the job poster directly or apply now with an updated CV. more »

Basic configuration & troubleshooting of Apple machines/mobile devices o Contribution towards creating KB article o Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines. Benefits : You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced more »

customisation Develop UI forms, fields, notifications, work flows and JavaScript server/client code. Build reports, gauges, and home pages. Maintain Service Level Agreement (SLA) and monitor SLA work flows. Key Skills : Experience in ServiceNow as a System Administrator or similar responsibility. Ideally, a Certified ServiceNow Administrator. Knowledge of LDAP more »

SLAs Maintenance and support of IT systems, hardware and applications as well as IT Project work Resolving or escalating user incidents or queries within SLA and KPI timescales Taking ownership of requests and managing through to resolution Performing user and server related administration Supporting Windows Desktop 10-11, Citrix XenApp … the following skills then LETS TALK! Previous experience providing IT Support in a professional services environment. Experience in a Service Desk environment working within SLA and KPIs. Windows Server awareness. Active Directory user configuration experience. Ability to work as part of a team, supporting other team members. Excellent problem solving more »

IT Support Engineer, First Line, Windows & Microsoft, Active Directory, O365, Telephone & Email, Troubleshooting. Law firm or Legal Services experience is highly desirable. ****The role is Manchester based but will require travel to other parts of the UK occasionally**** A Manchester more »

WAN/LAN Day-to-day: Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues/tickets are resolved more »

You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. Your experience Educated to GCSE grade or equivalent Excellent Customer Service Skills. Excellent problem-solving skills. Excellent verbal and written communication more »

and develop high levels of customer service to support the organisation s operational teams. Requesting, removing, and aligning information in line with within agreed SLA s. Providing regular and ad-hoc reports. About you: Strong communication skills, both written and verbal. Analytical, confident, self-motivated with excellent attention to detail. more »

and develop high levels of customer service to support the organisation’s operational teams. Requesting, removing, and aligning information in line with within agreed SLA’s. Providing regular and ad-hoc reports. About you: Strong communication skills, both written and verbal. Analytical, confident, self-motivated with excellent attention to detail. more »

and solutions we offer · Service Levels · Working with the Supplier and Materials Group to ensure tools and inventory are in place to achieve company SLA’s, including time to quote and time to fulfill customers’ orders Deliverables: · P&L of the assigned Product Families · Product Engagement Score (PES) of the more »

the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA s are met in the most economic way. Have a solid understanding of customers SLA requirement more »

team. Organize staff schedules and manage leave requests. Conduct regular performance assessments and provide constructive feedback. Ensure the service desk meets operational efficiency and SLA targets. Oversee ticket queues for prompt issue resolution. Handle escalations for complex or high-priority problems. Ensure customer satisfaction through effective issue resolution. Keep customers more »

You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »

support for their apps, websites, and CMS. You'll communicate directly with clients via email and phone to resolve issues, ensuring compliance with our SLA for timely support. Additionally, you'll manage the flow of support tickets, including escalation, and maintain ongoing communication about the status of these issues with more »

Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »