VPNS, Hospital WAN, LAN, and Wi-Fi. You would also be expected to help deliver network solutions that can meet the demands of the business through IT projects and service improvement. Supporting the Senior Technical Architects focussing on network strategy and helping our non-senior network engineers to grow and ensure an effective team. Also, dealing with and resolving … all incidents, requests, change, and problem records logged via the servicedeskmanagement solution, including email to ensure that resolutions are maintained within SLA. Delivery of service improvement activities and business IT projects on time is critical to supporting the business through evolving change. Assist in prioritising project delivery without compromising BAU activity, both personally and … across the team. Regular capacity reviews and proactive maintenance to ensure high levels of service availability are a key responsibility. Identification and recording of business and technical risk and maintaining hardware & software asset inventory via the CMDB. Key Responsibilities: To understand the impact that a change will have on existing resource utilisation. Responsibly providing cover to the Senior Technical More ❯
support. The Software Operations Lead will collaborate closely with the development leads, and will focus on the effective coordination of developer resources and day-to-day incident and task management across a suite of internally developed systems. Key Responsibilities of the Software Operations Lead: Take operational ownership of support tickets, bug reports and incident requests relating to internal applications. … clear view of ongoing issues, priorities and timeframes. Excellent communication and coordination skills, with the ability to liaise confidently with both technical staff and non-technical stakeholders. Experience in servicedeskmanagement, technical coordination or incident management roles would be considered relevant, particularly where there is crossover with software or application environments. To discuss this exciting More ❯
Bury, Greater Manchester, North West, United Kingdom
VIQU Limited
support. The Software Operations Lead will collaborate closely with the development leads, and will focus on the effective coordination of developer resources and day-to-day incident and task management across a suite of internally developed systems. Key Responsibilities of the Software Operations Lead: Take operational ownership of support tickets, bug reports and incident requests relating to internal applications. … clear view of ongoing issues, priorities and timeframes. Excellent communication and coordination skills, with the ability to liaise confidently with both technical staff and non-technical stakeholders. Experience in servicedeskmanagement, technical coordination or incident management roles would be considered relevant, particularly where there is crossover with software or application environments. To discuss this exciting More ❯
