20 of 20 Remote/Hybrid Service Management Jobs in Manchester

Senior Service Delivery Manager - £650 per day - Inside IR35 - Hybrid working from Manchester or Derby - 6 Months initial contract. We’re looking for a Senior Service Delivery Manager to lead and transform IT service delivery for one of the UKs most ambitious nuclear new build organisations, operating … forefront of the UK’s Small Modular Reactor (SMR) programme. This is more than a traditional service delivery role. We’re looking for someone who can transform, optimise and mature service delivery, bringing experience from a large-scale enterprise, scale-up or similarly complex environment. You’ll work ...

About the job you’re consideringThe SIAM Service Asset and Configuration Management (SACM) Manager is accountable for leading and governing the end-to-end Service Asset and Configuration Management process across a complex multi-supplier environment. The role is outcome-focused, ensuring that asset and configuration … information is accurate, reliable, and effectively managed throughout its lifecycle to support service delivery, operational decision-making, and risk management. The SACM Manager will provide strategic oversight of the CMDB and asset management practices, drive cross-supplier compliance with SACM policies and standards, and ensure configuration data integrity ...

Cloud configuration, administration and ongoing maintenance. Manage user accounts, permissions and security within IFS. Support business users across Finance, Supply Chain, Procurement, Manufacturing and Service Management functions. Analyse system issues and identify root causes. Work closely with development teams on bug fixes and enhancements. Assist with upgrades, patches … Cloud releases. Support integrations between IFS and third-party applications. Produce and maintain technical documentation and knowledge articles. Participate in testing, change management and deployment activities. Provide guidance and training to end users where required. Essential Skills & Experience Strong commercial experience supporting IFS ERP . Experience supporting IFS Cloud ...

deliver even better services for our Co-op, our colleagues, members and customers. As part of this we're looking for a Head of Service Practice to join our team. We'll look to you to develop Co-op's service practice capability, creating a more consistent … services play a vital role in supporting our colleagues, members and customers every day. Through coaching, mentoring and sharing best practice, you'll help service professionals develop their skills, grow their careers and build a strong sense of community across our technology teams. And as our technology landscape evolves ...

comply with security policies, risk assessments, and approval processes. Support firewall governance, compliance, audits, and regulatory requirements . Manage security changes through established Change Management processes. Work across ITIL Incident, Problem, Change, and Service Management processes. Identify outdated or non-compliant firewall rules and support risk remediation. … Maintain accurate operational, security, and audit documentation. Collaborate with Network, Security, Infrastructure, Application, Compliance, and Service Management teams. Essential Skills & Experience Strong experience in enterprise network security operations and firewall management . Experience with firewall requests, policy administration, exceptions, and compliance. Strong understanding of ITIL Incident, Problem ...

Environments & Release Lead Manchester (Hybrid Working) Competitive Salary + Excellent Benefits Are you an experienced Release, Change, or Service Transition professional looking for an opportunity to shape and improve enterprise-wide release management practices? A leading organisation within the Healthcare/Retail sector is seeking an Environments & Release … ensuring technology changes are delivered safely, efficiently, and with minimal disruption to business operations. You'll work closely with technical teams, project stakeholders, service managers, and third-party suppliers to ensure environments are available, releases are controlled, and deployments are delivered successfully. The Role As the Environments & Release Lead ...

incident and problem resolution. Experience producing technical documentation, implementation plans, support handover material and standards documentation. Experience working within change control, operational governance and service management processes. Strong communication skills, including the ability to explain technical risks, decisions and trade-offs clearly. Ability to coach, guide and support … infrastructure patterns desirable. Infrastructure as Code, automation, scripting and CI/CD practices desirable with experience of Terraform preferredSecurity tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience ...

incident and problem resolution. Experience producing technical documentation, implementation plans, support handover material and standards documentation. Experience working within change control, operational governance and service management processes. Strong communication skills, including the ability to explain technical risks, decisions and trade-offs clearly. Ability to coach, guide and support … patterns desirable. Infrastructure as Code, automation, scripting and CI/CD practices desirable with experience of Terraform preferred Security tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience ...

varied role that combines operational delivery, process improvement and stakeholder engagement. You'll play an important part in embedding strong privacy practices, producing meaningful management information and ensuring AJ Bell can demonstrate compliance with its data protection obligations as the business continues to evolve. Your responsibilities will include … information rights activities. Coordinate system-level activities required to fulfil approved erasure, rectification and restriction requests, ensuring actions are completed, evidenced and tracked through service management processes. Manage privacy-related service desk tickets and workflows, coordinating activity across technology and business teams to ensure personal data ...

DWP. Digital with Purpose. Join DWP Digital and help support a strategic Management Information platform that enables thousands of colleagues across the organisation to make informed, data-driven decisions every day. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that … join us. What skills, knowledge and experience will you need? Experience supporting and maintaining IT products and services, including ServiceNow, user access, incident management and Power BI. Knowledge of ITIL and service management practices, including incident, problem, change and release management. Experience working collaboratively with stakeholders, users ...

systems, and database services. The role has direct accountability for the Database Administration (DBA) team and ensures high availability, performance, security, and effective lifecycle management of all infrastructure assets. Responsibilities will include: Infrastructure Strategy & Architecture Define and own the IT infrastructure strategy, aligned to businessobjectives, technology roadmaps, and enterprise … hybrid, andonpremiseenvironments. Ensure infrastructure designs are secure, resilient, scalable, andcosteffective. Evaluate emerging technologies and vendor solutions to support innovation and operational efficiency. Infrastructure Operations & Service Management Oversee thedaytodayoperation of infrastructure services, ensuring high availability, performance, and reliability. Ensure effective monitoring, incident management, problem management, and capacity ...

organisation’s IT governance framework. This role ensures effective oversight of IT spend, robust governance and control environments, high-quality delivery through QA management, strong data governance practices, and successful coordination of internal and external audit activities. The role acts as a key bridge between Technology, Finance, Risk, Compliance … requirements. Oversee adherence to relevant frameworks and standards (e.g. ITIL, COBIT, ISO 27001, data protection requirements). Provide governance oversight for IT change, risk management, and service management activities. Identify, assess and mitigate IT related risks Co‐ordinate management system “brainwork” Manage data repository, Oversight ...

maintaining and improving infrastructure services in line with Group standards, policies and architectural principles. Ensuring systems remain secure, available, resilient and performant, meeting agreed service levels and operational objectives. Supporting infrastructure projects, platform upgrades and technology refresh activities from planning through to implementation. Investigating and resolving complex incidents … large-scale, business-critical production environments. Strong diagnostic and problem-solving skills with experience managing complex technical incidents. Knowledge of mainframe operational practices, change management and service management processes. Experience working within highly regulated or enterprise-scale environments. Effective communication and collaborator management skills, with ...

with the customer's business outcomes. Key Responsibilities1. Deal & Solution Architecture LeadershipLead the architecture of complex, multi‐tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization. Translate high‐level business requirements into integrated technical, service, and commercial solution frameworks. Govern solution integrity across … customer discovery sessions, and deep‐dive technical/operational interviews.4. Financial & Commercial ArchitectureShape pricing models including T&M, Fixed Price, Outcome‐based, or Managed Service constructs. Ensure commercial solutions reflect risk‐adjusted costing, transition/run budgets, and margin expectations. Challenge cost inputs, optimise delivery models (onshore/nearshore ...

modern enterprise environment, gaining exposure to cloud, virtualisation, monitoring, and critical infrastructure operations. You'll play a key role in monitoring, incident management, backup validation, patching support, and infrastructure administration across both Azure and on-premise platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise … troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles ...

Procurement Category Manager – IT & Data is responsible for the end‐to‐end category management, sourcing, and supplier oversight of all IT and Data-related spend across the organisation. This includes software, cloud, infrastructure, managed services, telecoms, cyber security, professional services, and data platforms/services. The role partners closely … with Technology and Data leadership to deliver commercial value, risk management, and supplier performance, while ensuring procurement activity aligns with governance, regulatory, and policy requirements. This is a hybrid role, working 2-3 days a week from our Manchester city centre office. Responsibilities will include: Category Strategy & Leadership ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Join our Network Service Operations team as Network Engineer in the next step to transform the DWPs datacentre and remote site network infrastructure into leading edge technologies. … network security principles and technologies including next-generation firewalls, VPNs, encryption and authentication, with experience applying security controls in live environments. Incident, problem and service management: Proven experience providing 3rd line support and managing incidents, problems and changes using ITSM practices, including proactive monitoring and service improvement. ...

implementation support. Implement a range of solutions —from routines for calculating member benefits and programs for loading/validating data, to automated reports for service management. Collaborate with the Operations team and across the wider business. You will build strong working relationships across teams and with customers Deliver solutions ...