8 of 8 Remote Service Management Jobs in Manchester

Overview Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could be … make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity We are looking for people who are passionate about service transformation; experts in their field who bring out the best in others, and can drive change without compromising standards, integrity or culture. You will work with outstanding talent to … design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Designing and implementing customer service transformation strategies: Developing tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance management. Leveraging technology for service excellence: Advising clients More ❯

you will be accountable for shaping and delivering the vision for enterprise technology services. This is not just about operational stability, it's about creating a scalable, data-driven, service-oriented organisation that enables innovation, drives customer value, and delivers resilience at pace and scale. Reporting directly to the CIO, you'll operate as a trusted strategic partner to … and implement the long-term vision, strategy and operating model for technology services across applications, platforms, data and infrastructure. Lead at scale :Direct multi-disciplinary teams across IT operations, service management, service desk, end-user support and enterprise data, embedding a culture of performance, accountability and innovation. Shape the future :Drive modernisation and automation programmes that transform … level influence :Engage with C-suite and senior stakeholders to align investment decisions, manage risk, and ensure technology services underpin enterprise objectives. Operational excellence :Ensure the highest levels of service availability, security, compliance and resilience across all platforms and services. Data leadership :Own enterprise data services and governance, enabling analytics, AI/ML and data-driven decision making. Vendor More ❯

Our Senior IT Service Design Managers help shape services that support millions across the UK. You'll lead on designing IT services that are reliable, user-focused, and ready for live operation. Working across delivery teams, you'll apply ITIL best practices, produce key service artefacts, and drive automation and standardisation. Pay up to £68,205, plus 28.9 … people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Design Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas … their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Design Manager in DWP Digital, you'll help shape the services that support millions of people across the UK, making sure they're designed to meet business needs and More ❯

e.g. ServiceNow, Splunk, vSphere, Azure AD) using REST APIs and automation tools (Ansible). Managing Cloud compute, storage, and configurations, ensuring solutions are repeatable, scalable, resilient, and highly available. Service management frameworks (Risk, ITIL - Incident, Problem, Change and SLAs). Producing and rapidly delivering minimum viable solutions, results focused with ability to prioritise the most impactful work. Regulatory … and lead the charge when things go wrong, making sure systems bounce back quickly. You'll also support junior colleagues, work with Linux and Windows and get stuck into service reviews, audits and improvement plans. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester or Newcastle, whichever is more … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 68,517 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

access to reliable and efficient tech resources. Role MAIN DUTIES AND RESPONSIBILITIES/ACCOUNTABILITIES: Provide first-line IT support to staff and students, delivering prompt, polite, and professional customer service Troubleshoot and resolve issues across all infrastructure, ICT system, hardware and software Assist with the setup, configuration, and maintenance of computers, laptops, tablets, printers, and AV equipment Support ICT … use across the school and escalate complex issues to the appropriate members of the IT Support department when needed Assist with user account management, software installations, updates, and access control Help maintain and update the school’s IT inventory, tracking equipment and logging activity Support the maintenance of the school network, including Wi-Fi and server infrastructure under supervision … CompTIA A+ (IT support and maintenance) Cisco Certified Network Associate (CCNA) (Networking) Microsoft Certified Solutions Associate (MCSA) (Microsoft technologies) Certified Information Systems Security Professional (CISSP) (Cybersecurity) ITIL Foundation (IT service management) Google IT Support Professional Certificate (entry-level IT support skills) Transferable Experience: Even if there’s no role at the school, you’ll have gained: Level More ❯

for managing and remediating security incidents, tuning SIEM alerts, supporting endpoint detection and response tooling, and contributing to post-incident investigations.You'll also play a key role in vulnerability management, security reporting, and supporting the deployment and maintenance of security tooling across the estate. Working closely with the IT Security & Compliance Manager, you'll help shape the business's … Infrastructure support or working within a SOC/Security team Strong understanding of Microsoft O365/Azure Security, endpoint and email security tooling Familiarity with SIEM tools and IT Service Management platforms Knowledge of current and emerging cyber threats and security technologies Experience with vulnerability identification and remediation The Benefits: Salary up to £50,000 + bonus Hybrid More ❯

Manager, Contact Centre solutions, and IPT systems within an enterprise environment. Key Responsibilities: Support and manage Cisco telephony and contact centre platforms. Act as technical lead on projects and service improvements. Collaborate with internal teams and external partners. Deliver clear communication to stakeholders during changes or go-lives. Essential Skills: Cisco Call Manager, Contact Centre and Unity expertise Endpoint … device management (desk phones, Jabber, Webex) Experience with VMware, Putty, and monitoring tools Strong communication and stakeholder engagement Familiarity with ITIL processes and service management tools (e.g., Freshservice) Desirable: M365 (Teams/Teams Phone), AD/Azure AD, SCCM Experience with BTS (e.g.Atereo) platform If you are an experienced Telephony Engineer, then hit apply! £ 40000/year More ❯

culture of accountability, excellence, and customer focus. Oversee system architecture and platform operations, ensuring scalability, security, and performance. Act as a trusted technical point of contact for sales, account management, and customer escalations. Drive process improvement across engineering, with strong focus on documentation, metrics, and continuous improvement. Collaborate with Information Security and Infrastructure leaders to ensure cohesive and secure … growth environment. Experienced in managing teams of 5-20 across geographically dispersed locations. Comfortable engaging directly with customers, supporting RFP/RFI responses, and handling escalations. Familiar with ITIL Service Management, ISO 9001, ISO 27001. Excellent communicator, able to translate technical complexity for non-technical stakeholders. More ❯