2 of 2 Ticket Management Jobs in Manchester

equipment onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include, but are not limited to, ticket management, hardware and software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Troubleshoot … SCCM. S trong knowledge and hands-on experience in Active Directory (AD), Microsoft Entra ID (Azure AD), and Microsoft Intune, including user and group management Support Microsoft 365 products and services. Handle incidents and outages, and follow up with root cause analysis (RCA) and improvement plans. Monitor and manage ...

LLMs, agentic systems and machine learning, assessing emerging tools and techniques and translating their potential for both technical and non‐technical audiences. Planning & Delivery Management: Plan future initiatives and manage active projects through effective sprint planning, backlog prioritisation and ticket management using tools such as Jira. Executive … LangGraph and Microsoft Foundry or equivalent technologies. Strong understanding of software engineering best practices, including testing, code review, CI/CD, dependency and package management, and maintainable system design. Experience deploying and operating AI and machine learning services in production, including API‐based architectures and cloud‐hosted workloads. Practical ...