Speech Analytics Platform Analyst
- Hiring Organisation
- Vitality Corporate Services Limited
- Location
- Stockport, Greater Manchester, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £40,000
Excel, and Power BI. Develop dashboards and reports with clear commentary and actionable insights. Apply conversational design principles to identify language impacting customer experience and compliance. Collaborate with QA and Operations to embed insights into coaching and performance frameworks. Deliver training and create practical materials for platform adoption. Support … automation across multiple channels. Ensure GDPR compliance and governance in all configurations and reporting. Identify and test platform enhancements to improve accuracy and user experience. Maintain documentation of platform logic, reporting structures, and data models. What do you need to thrive? Advanced level of Power BI, including experience ...