2 of 2 Customer Experience Jobs in Mansfield

Sr. Program Manager, Storewalk, Retail Business Services Inc. aims to be Earth's most customer-centric company, offering a vast selection at low prices to enhance customer experience. The Retail Business Services (RBS) Organization at Amazon focuses on improving customer experience and supporting Selling Partners (SPs) growth. Our solutions ensure comprehensive catalog information for a better … shopping experience. RBS is seeking a Senior Program Manager to lead the 'Storewalk+' service, which mimics the customer shopping journey to identify and resolve issues affecting customer experience, particularly on the Detail Page, the most visited page by millions. Responsibilities: Own the widget experience on across multiple product types. Lead planning, forecasting, and operational contributions. Set … goals for the storewalk team to identify root causes of customer drop-offs. Manage end-to-end storewalk execution and collaborate with category leaders and solution teams. Define business use case requirements for technical teams. Translate business needs into specifications and oversee delivery. Establish scalable analysis and modeling processes. Develop and execute the service's strategy and risk mitigation More ❯

part of External Fulfilment Seller Operations team. The Program Manager will lead Seller Flex and Direct Fulfilment programs to drive efficiency, reduce defects, and enhance the overall seller and customer experience. The leader will work at a cross section of product and program implementation. Reporting to head of EF Programs, this role will be responsible for overseeing the implementation … Understand how this landscape is moving across competitions and what customers are expecting from us. 9) Proactively identify tech needs BASIC QUALIFICATIONS - 3+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - 2+ … years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for More ❯