3 of 3 Service Delivery Jobs in Mansfield

services that align with the group's needs. This position entails leading the IT support team, ensuring prompt resolution of technical issues, and upholding service quality standards. Additionally, the IT Support Manager will drive improvements in IT service delivery processes while promoting a customer-centric support culture. … provide constructive feedback. Oversee daily operations of the IT support desk, ensuring timely and efficient resolution of technical issues. Establish, monitor, and improve service-level agreements (SLAs) to ensure high customer satisfaction. Act as the escalation point for complex technical issues and coordinate resolutions with appropriate teams. Develop ...

learners and residents supported by around 700 staff, the charity’s ICT network and software systems are vital to ensuring safety, communication, and service excellence every day. Reporting to the Head of Information Services, the ICT Application Project Manager will oversee all data-driven projects and software development across … direct report and coordinate external development partners, ensuring projects are delivered efficiently, securely, and within budget. The role involves maintaining supplier relationships, improving ICT service delivery, developing change management processes, and supporting Cyber Essentials compliance. The Application Project Manager will have proven experience in project and change management ...

With over 600learners and residents supported by around 700 staff, the charitys ICT network and software systems are vital to ensuring safety, communication, and service excellence every day. Reporting to the Head of Information Services, the ICT Application Project Manager will oversee all data-driven projects and software development … direct report and coordinate external development partners, ensuring projects are delivered efficiently, securely, and within budget. The role involvesmaintaining supplier relationships, improving ICT service delivery, developing change management processes, and supporting Cyber Essentials compliance. The Application Project Managerwill have proven experience in project and change management, software development ...