1 to 25 of 48 Service Delivery Jobs in Nottinghamshire

provide easier access to quality business data and will invest in the right technology to enable these processes. Why is this exciting for your career as the Data & Analytics Service Delivery Manager? The MBE Programme presents a huge opportunity for colleagues across the technology function to play a central role in the design, shape, delivery and execution … enterprise wide digital transformation programme. The complexity of the initiative, within a FTSE 250 business, will allow for large-scale problem solving, group wide impact assessment and supporting the delivery of an enablement project to future proof the business. You will have the opportunity to work with colleagues across the business and bring a best practice approach to the … a platform for success and team ship building as Greencore, build, mature, strengthen and bolster their Technology department. What you'll be doing: You will provide the efficient, effective delivery of data and analytics services across the organisation, by ensuring our data platforms, analytics solutions & associated services meet business requirements and service level agreements (SLAs). To drive More ❯

provide easier access to quality business data and will invest in the right technology to enable these processes. Why is this exciting for your career as the Data & Analytics Service Delivery Manager? The MBE Programme presents a huge opportunity for colleagues across the technology function to play a central role in the design, shape, delivery and execution … enterprise wide digital transformation programme. The complexity of the initiative, within a FTSE 250 business, will allow for large-scale problem solving, group wide impact assessment and supporting the delivery of an enablement project to future proof the business. You will have the opportunity to work with colleagues across the business and bring a best practice approach to the … a platform for success and team ship building as Greencore, build, mature, strengthen and bolster their Technology department. What you'll be doing: You will provide the efficient, effective delivery of data and analytics services across the organisation, by ensuring our data platforms, analytics solutions & associated services meet business requirements and service level agreements (SLAs). To drive More ❯

Application and Service Delivery Manager– Nottingham TK Elevator UK Ltd — Hucknall, England, United Kingdom Who we are We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise … we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle. What we expect We are looking for an experienced Application and Service Delivery Manager to join our IT division based in our Nottingham Head Office, reporting to the IT Lead Europe Africa Mid Markets. This role will be responsible for overseeing … the delivery, maintenance and operations of ERP & Field applications and services, ensuring that all IT services are seamlessly delivered to the business organisations, with close alignments to ensure effective delivery to the organisation As an Application and Service Delivery Manager, your day to day will include: Application Maintenance: Provide ongoing support and maintenance for existing applications More ❯

Application and Service Delivery Manager– Nottingham TK Elevator UK Ltd — Hucknall, England, United Kingdom The Company We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, we foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we … provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle. What we expect We are looking for an experienced Application and Service Delivery Manager to join our IT division based in our Nottingham Head Office, reporting to the IT Lead Europe Africa Mid Markets. This role will be responsible for overseeing the … delivery, maintenance and operations of ERP & Field applications and services, ensuring that all IT services are seamlessly delivered to the business organisations, with close alignments to ensure effective delivery to the organisation. As an Application and Service Delivery Manager, your day to day will include: Application Maintenance: Provide ongoing support and maintenance for existing applications (E.g. More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters a … partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service management More ❯

Select how often (in days) to receive an alert: Service Desk Analyst (SC Cleared) 24 x 7 Shift Location: UK - Nottingham, UK - Milton Keynes | Job-ID: 212563 | Contract type: Standard | Business Unit: Information Technology Life on the team Due to a new client win, we are seeking qualified and customer-focused Support Analysts. Candidates should already hold Security (SC … Milton Keynes or Nottingham. These roles are crucial in assisting with the transition and onboarding of a new customer account, with the potential to continue into BAU once the service goes live. The analyst will manage technical aspects of service delivery according to standards and procedures, including problem investigation, support documentation, and technical coaching. What you’ll … resolve within knowledge and contract limits. Maintain technical knowledge related to customer-specific applications. Progress and close incidents satisfactorily in the incident management system. Coordinate with team and other Service Analysts/customers on open incidents to ensure SLAs are met. Escalate potential service issues to the Team Leader. Collaborate with the Team Leader on specific projects as More ❯

training and expert consultancy, and drive early value and long-term customer success. You’ll act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential … as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is ideal for someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to … knowledge transfer sessions for end users and customer teams. Build and maintain strong relationships with customers, ensuring long-term satisfaction, platform value realisation, and ongoing success. Collaborate with the Service Desk and Change Manager and other colleagues, to ensure seamless onboarding, knowledge handover, and issue resolution. Support customers by developing and refining best practice frameworks, delivery playbooks, training More ❯

Location: Nottingham Reporting to: Service Desk Manager Job Purpose: As a Service Delivery Manager, you will oversee the entire client lifecycle experience, striving to meet and exceed operational metrics while fostering strong internal and external partnerships. Your role will involve identifying and implementing service delivery improvement initiatives that enhance efficiency and elevate the client experience. … Duties and Responsibilities: Primary Client Interface: Serve as the main point of contact for senior client stakeholders, managing all operational issues related to service and project delivery. Service Improvement Plans: Develop and execute comprehensive service improvement plans to address client issues and consistently exceed expectations. Client Requirements and Escalations: Accurately translate client requirements, issues, and escalations within … performance and identify areas for improvement. Cross-Functional Collaboration: Work closely with cross-functional teams to pinpoint and implement enhancements for both operational and client efficiency. Performance Management: Oversee service and agreement performance, ensuring alignment with client expectations and contractual obligations. Information Security Compliance: Adhere to the company’s Information Security Management System (ISMS) and all related policies to More ❯

to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build … dedicated support teams for customers based on technical environment and service requirements. The TSM will also be involved in new customer onboarding, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role requires participation in a Duty Manager rota and performing Incident Management during P1 incidents. This is a full-time, permanent role … that can be home-based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European time zones may also be considered. The successful candidate should be able to work both on-site with customers and remotely as part of a team. Responsibilities: Support SDMs in managing the support service to meet SLAs More ❯

/join with: I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a regulated environment and can … bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service for a Salesforce-native SaaS platform Manage the configuration … management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and support scalability as the business grows Strong, hands-on Salesforce experience, including deployments and configuration Proven background in Service Management or a similar application/platform More ❯

Select how often (in days) to receive an alert: Service Desk Analyst (SC Cleared) Location: UK - Nottingham, UK - Milton Keynes | Job-ID: 212564 | Contract type: Standard | Business Unit: Information Technology Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer focussed Support Analysts. Ideally you should already hold Security … SC Clearance) or the willingness and ability to undertake. The First Line Analysts will be working in the Remote Service Desk Support team, full-time on-site in either Milton Keynes OR Nottingham supporting the contract between Mon-Fri covering 7.00am – 7.00pm on a soft shift pattern (37.5 hour working week). These opportunities are key in assisting with … the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes live. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter’s customers, including problem investigation, support documentation and technical coaching. What you’ll do Manage More ❯

significant step change away from the legacy systems that have historically dominated the market. It’s also massively cheaper to adopt the ENSEK solution, with no loss in customer service or standards. But by far the biggest reason why ENSEK is the best choice in energy supplier software, is because of the people who work here and their endless … clients comment on what great people we have. Our people are our superpower. That is where you come in. ROLE SUMMARY In this role, you will work on our service desk team in a second line capacity, dealing with software issues that are raised by our clients through our service desk ticketing system, called Service Now. You … skills. You will be measured through the volume and quality of your ticket resolution and therefore, the value you bring to our clients as we aim to meet our service level agreements. KEY RESPONSIBILITIES You’ll work with our Service Now system daily, working with volumes of advanced level tickets, problem solving them, taking them to resolution, closing More ❯

IT! Are you passionate about delivering cutting-edge IT solutions and driving operational success? Do you thrive in a fast-paced environment, working alongside a talented team to enhance service quality and efficiency? If so, we have the perfect opportunity for you! At Air IT, we are looking for a Head of Operations to take ownership of our operation … support functions, ensuring seamless service delivery and top-tier customer satisfaction. You will work closely with our leadership team to optimise processes, enhance performance, and drive continuous improvement across Workshop, Service Delivery Management, Customer Experience Management, Network Operations Centre (NOC), and Offshore Operations. Key Responsibilities (Summary): Operational Oversight: Manage day-to-day operations of all operation … support functions, ensuring efficiency and seamless service delivery. Process & Performance Improvement: Work with the CXO to implement processes, track KPIs, and enhance service quality. Resource & Financial Management: Optimise staffing, budgeting, and cost control while maintaining high service standards. Risk & Compliance: Identify and mitigate risks, ensuring business continuity and regulatory compliance. Customer & Stakeholder Engagement: Lead the Service More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … doing? Attend and resolve faults promptly to meet SLAs. Collaborate effectively with teams via MS Teams, phone, or face-to-face. Adhere to best practices and ensure high-quality service delivery. Contribute by writing lessons learned and Local Working Instructions. Be a proactive team player with a strong focus on customer satisfaction. Flexible to travel to customer sites such … communication skills for both technical and non-technical audiences. Clean driving licence required. Must meet SC clearance eligibility. Strong analytical, stakeholder management, and problem-solving skills within a managed service framework. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory More ❯

Protection and Quality policies and practices. Helping Hand : Act as a helping hand to senior team members by supporting the execution of directed tasks on site, contributing to collaborative service delivery. Champion Information Security: Champion information security by leading through example, identifying misconfigurations, triaging and escalating security issues, delivering training on best practices, and consistently complying with company security … and operational processes. Continuous Improvement: Plan and execute system and process enhancements, improvements, integrations and upgrades to improve operational efficiency and security. Collaboration : Work closely with colleagues and relevant service providers to ensure seamless, effective and efficient integration of systems and processes. Other: Maintain a first-class level of service ensuring that all users are treated professionally and … efficiently. Self-learning, keeping knowledge up to date on new technologies and best practices which may be beneficial to service improvement. Support IS audit, assurance and other compliance focused tasks. What Youll Need To Succeed: At least three years experience working in an IT service function, in an IT Support or IT Engineering role (or less if you More ❯

Protection and Quality policies and practices. Helping Hand : Act as a helping hand to senior team members by supporting the execution of directed tasks on site, contributing to collaborative service delivery. Champion Information Security: Champion information security by leading through example, identifying misconfigurations, triaging and escalating security issues, delivering training on best practices, and consistently complying with company security … and operational processes. Continuous Improvement : Plan and execute system and process enhancements, improvements, integrations and upgrades to improve operational efficiency and security. Collaboration : Work closely with colleagues and relevant service providers to ensure seamless, effective and efficient integration of systems and processes. Other : Maintain a first-class level of service ensuring that all users are treated professionally and … efficiently. Self-learning, keeping knowledge up to date on new technologies and best practices which may be beneficial to service improvement. Support IS audit, assurance and other compliance focused tasks. What You’ll Need To Succeed: At least three years’ experience working in an IT service function, in an IT Support or IT Engineering role (or less if More ❯

Head of IT Service Management Nottingham (Hybrid) £100,000 - £115,000 + Package Retail Sector We're supporting a leading global retail business, currently undergoing a large-scale IT and business transformation, in the search for a Head of IT Service Management. This is a critical leadership position, based in Nottingham with flexible hybrid working, focused on shaping … and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA region Drive best-practice ITIL process adoption across incident, problem … change, and request management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to streamline operations and improve user experience. Partner with regional IT teams, business leaders, and third-party providers to ensure consistent, value-driven service delivery. Ensure compliance More ❯

friendly people, we would love to hear from you. The role and what you’ll be doing: Are you a strategic leader with a passion for cyber security and service excellence? At Littlefish, we’re looking for a Cyber Operations Manager to join our Cyber division and play a key role in delivering high-quality, customer-focused cyber services. … You’ll be responsible for leading the delivery of cyber services across key accounts, ensuring operational excellence, strong client relationships, and continuous improvement. You’ll work closely with our CSOC Manager and Cyber Leadership Team to align resources, drive service quality, and support the implementation of best practices. You will be: Leading the delivery of Cyber Services … in line with contractual commitments and SLAs Acting as a key point of contact for clients, ensuring high satisfaction and trust Managing service governance, reporting, and risk treatment plans Supporting cyber service transitions and project delivery Driving continuous improvement and identifying growth opportunities Collaborating with technical teams to ensure effective resource allocation Contributing to the wider success More ❯

from you. The role and what youll be getting up to on a day to day basis: Are you a strategic leader with a passion for cyber security and service excellence? AtLittlefish, were looking for aCyber Operations Managerto join our Cyber division and play a key role in delivering high-quality, customer-focused cyber services. Youll be responsible for … leading the delivery of cyber services across key accounts, ensuring operational excellence, strong client relationships, and continuous improvement. Youll work closely with our CSOC Manager and Cyber Leadership Team to align resources, drive service quality, and support the implementation of best practices. You will be: Leading the delivery of Cyber Services in line with contractual commitments and … SLAs Acting as a key point of contact for clients, ensuring high satisfaction and trust Managing service governance, reporting, and risk treatment plans Supporting cyber service transitions and project delivery Driving continuous improvement and identifying growth opportunities Collaborating with technical teams to ensure effective resource allocation Contributing to the wider success of the Cyber division as part More ❯

days a week office based, 3 days remote Compensation: Competitive Salary plus performance related bonus The Role DCC is looking to appoint Programme Office (PSO) Analysts within the Service Delivery function. The Service Delivery function is responsible for delivering changes to the smart metering ecosystem and ensuring successful transition into live operation. The Service Delivery … established. As such we need an increased demand in programme capability, skills, and behaviours to drive the DBR capability framework forward for success. DCC is seeking results driven and delivery focused PSO/PMO professionals to join our exciting growing organisation. DCC is a complex, regulated, technology driven business with multiple internal and external stakeholders; therefore, stakeholder management, effective … with integrity and making a difference is essential to the success of our Function, DBR and the wider DCC. The Programme Support Office Analyst is a member of the Service Delivery Programme Support Office that provides value-add services and governance ensuring that programme and project plans can be delivered successfully. The Programme Support Office Analyst (PSOA) role More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … daily administration of Cisco Call Manager platforms. Collaborate effectively with cross-functional teams via MS Teams, phone, and in person. Adhere strictly to best practices and ensure high-quality service delivery. Draft Local Working Instructions and provide quality assurance for third-party installations and upgrades. Support legacy TDM systems, including jumpering. Must be flexible to travel to customer sites … Wokingham, Warwick, Reading) with a company vehicle provided. Strong organisational skills are essential for managing Service Request Forms, issuing network instructions, coordinating teams, and ensuring compliance with testing procedures and regulatory standards. What youll bring? Strong knowledge of Cisco Call Manager, voice protocols (TDM & IP), and transmission/data services such as SDH is preferred. Practical and theoretical expertise More ❯

Collaborative, Supportive Team Consisting Of HRA Employees, Secondees, Contractors And Vendors. The HRA Digital Directorate Is Responsible For (this Is Not Exhaustive): Digital portfolio management Digital and technology direction Service delivery management Ongoing delivery of existing systems Exit management of Legacy systems Helpdesk function Programme Delivery, handover and maintenance for all new and existing digital initiatives … Collaborative, Supportive Team Consisting Of HRA Employees, Secondees, Contractors And Vendors. The HRA Digital Directorate Is Responsible For (this Is Not Exhaustive): Digital portfolio management Digital and technology direction Service delivery management Ongoing delivery of existing systems Exit management of Legacy systems Helpdesk function Programme Delivery, handover and maintenance for all new and existing digital initiatives … Specification Essential Demonstrable knowledge and skills to identify and elaborate user and business needs to enable effective design, development and testing of services and business change Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

manage the overall survey, design and retrofit coordination process in keeping with PAS2035 systems, work in support of the Head of Retrofit to deliver an exceptional design/coordination service to the business, work closely with all other management staff and internal departments. Embark on a transformative journey as a Senior Pas/Tech Manager in the expanding realm … spearhead operational excellence and drive forward our mission to transform energy efficiency and sustainability in residential properties. Key Responsibilities Resource Management and Staffing: Ensure optimal staffing levels across CCS service delivery sites by actively managing and coordinating team resources. Drive accountability across all design teams, promoting a performance-driven culture that supports effective and timely service delivery. … all interactions, touchpoints, and workstreams to enhance satisfaction, responsiveness, and design quality. End-to-End Process Management: Oversee and continuously improve company processes to streamline the design and coordination service from initiation to completion. Ensure documentation within the operations manual is updated and accessible, providing Managers with current, practical guidelines. Ensure continuous improvement to presentation, document control and reporting More ❯

in health and social care research. We do this by supporting and promoting a robust and efficient regulatory and governance framework in the UK. We provide the Research Ethics Service (RES), Confidentiality Advice function, assessments and assurances on behalf of the NHS, and learning, guidance and advice for the research community. Our ambition is to make the UK a … collaborative, supportive team consisting of HRA employees, secondees, contractors and vendors. The HRA digital directorate is responsible for (this is not exhaustive): • Digital portfolio management • Digital and technology direction • Service delivery management • Ongoing delivery of existing systems • Exit management of Legacy systems • Helpdesk function • Programme Delivery, handover and maintenance for all new and existing digital initiatives More ❯

in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them … solution take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manager and Service Delivery Consultants participate in the project progress meetings and proactively identify risk areas apply your expertise to deliver high quality consulting services to new and existing customers continuously More ❯