Help Desk Analyst
- Hiring Organisation
- Adele Carr Recruitment Limited
- Location
- Ellesmere Port, Merseyside, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £27,000 per annum
understanding how to log, track, and escalate incidents using ITSM tools such as Freshservice, alongside a structured and methodical approach to troubleshooting. Analysts manage user accounts and access permissions, support basic IT setup (devices, peripherals, connectivity), and ensure high standards of data quality across systems. They must also understand … Identification of recurring issues and support for trend analysis Support for user onboarding and access requests Collaboration with technical teams and participation in UAT activities Use of Microsoft 365 (Outlook, Word, Excel) Confidence using Windows operating systems Familiarity with ITSM tools (e.g. Freshservice) and web browsers (desirable ...