3 of 3 SLA Jobs in Middlesex

the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal & mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business More ❯

ensuring timely and efficient resolution of incidents and requests. Responsibility for incident and service requests handled by the specialized service desks. Monitor and enforce SLA compliance, driving performance excellence in Kite and the specialized service desks. Develop, maintain, and socialize knowledge articles to enhance support efficiency and self-service capabilities. More ❯

be flexible with working patterns. Undertake lone working when required, following appropriate training. Complete assigned tasks efficiently and effectively. Comply with contractual KPIs/SLA's. Keep CAFM system up to date, ensuring PPM and reactive tickets are closed with accurate data. Perform any other tasks as directed by the More ❯