3 of 3 Autotask Jobs in the Midlands

hardware and software issues Desirable Experience Experience working in a Managed Services Provider (MSP) Exposure to RMM and PSA platforms (e.g., Datto RMM, Autotask) Knowledge of endpoint security or backup tools Basic scripting or PowerShell knowledge Working Location, Travel & Hours This role may involve a combination of office, remote ...

setup guides, security policies, and internal systems such as password managers and SharePoint. Log, update, and manage support requests using ticketing systems such as Autotask and Halo, ensuring accurate documentation and a clear audit trail. Support service level agreements (SLAs) by responding to tickets promptly and escalating issues when ...

customer enquiries, providing a friendly and professional experience. Log, assign, and coordinate IT support tickets using the company’s ticketing system (e.g., Autotask), ensuring timely updates and resolution. Oversee the workload of the technical support team, proactively liaising with engineers and managing the shared team calendar for appointments. Provide ...