companies. First Preference Location: UK/Second Preference: US Job Type: Full-Time Job Description: We are seeking an experienced Instructional Designer, Technology Training to lead the design and development of engaging, effective training and product documentation for functional users, implementers, and administrators of our SaaS product suite. This role requires a creative and analytical professional who can translate … and subject matter experts to gain product mastery and with professional services teams to ensure training aligns with client implementation configurations. Key Responsibilities: Execute the end-to-end course development process, from analysis to design, development, implementation, and evaluation Storyboard and develop courses according to internal instructional design and branding guidelines Develop eLearning content and assessments using … current eLearning and graphic asset tools Develop instructor-led training, reference materials, and demo scripts Deliver instructor-led training and product demos QA training content developed by other team members Create reusable, on-brand assets and maintain the asset library Contribute to the development and administration of internal compliance and role-based training Actively contribute to innovation and More ❯
companies. First Preference Location: UK/Second Preference: US Job Type: Full-Time Job Description: We are seeking an experienced Instructional Designer, Technology Training to lead the design and development of engaging, effective training and product documentation for functional users, implementers, and administrators of our SaaS product suite. This role requires a creative and analytical professional who can translate … and subject matter experts to gain product mastery and with professional services teams to ensure training aligns with client implementation configurations. Key Responsibilities: Execute the end-to-end course development process, from analysis to design, development, implementation, and evaluation Storyboard and develop courses according to internal instructional design and branding guidelines Develop eLearning content and assessments using … current eLearning and graphic asset tools Develop instructor-led training, reference materials, and demo scripts Deliver instructor-led training and product demos QA training content developed by other team members Create reusable, on-brand assets and maintain the asset library Contribute to the development and administration of internal compliance and role-based training Actively contribute to innovation and More ❯
off of terms and conditions, and primarily becomes the face to the customer as implementation is completed and the customer goes live with their Learning platform and/or content solution. Working closely with the sales team and content developers, the Customer Success Coordinator will help identify continuous improvement opportunities to support our client base along with providing … improvement opportunities Driving customer retention, focusing on continuous improvement of the customer experience through proactive customer engagement via online events and scheduled check-ins Managing and supporting with new content distribution and communication Delivering customer reporting and review on monthly basis as a touch point with all clients Identify any at risk customers and develop retention strategies to address … gaps Support the growth and development of the Skillshub platform Identify any key areas of contentdevelopment that is required from your customers Support the sales team in carrying out platform and content demonstrations Supporting new business growth by cross sell/opening opportunities for bespoke customer requirements Providing virtual customer implementation and technical support Required More ❯
