17 of 17 Remote Customer Engagement Jobs in the Midlands

Microsoft Dynamics Developer/Microsoft Dynamics 365/MSD365/D365/CRM/Senior Developer/Dynamics CE/Customer Engagement/Sales/Customer/Consultant/SQL/SSIS/Stakeholder Management/Hybrid Remote/Warwickshire/Permanent role £50,000 65,000 + 17.5% bonus + Benefits. One of our leading clients … quality standards Evaluate, review, and provide expert advice on programming methods, tools, and standards, contributing to the evolution of the Secure Software Development Life Cycle (SSDLC) Experience: Dynamics CE (Customer Engagement) for Sales and Customer Service Operations KingswaySoft for data integration SQL and SQL Server Integration Services (SSIS) Experience gained in and ability to debug plug-ins More ❯

Customer Selections and Analytics Team Lead Location: Midlands - Hybrid (1 day per week in office) | Salary: Up to £60,000 + 17.5% bonus | Start Date: ASAP The Company A highly trusted UK mutual organisation and leading provider of general insurance and financial services. With a reputation built on customer satisfaction and mutual values, this business consistently ranks among … the top UK companies for customer experience and employee engagement. This role sits within the Customer Intelligence division, driving data-driven marketing and customer engagement strategies across all service lines. The team operates in a collaborative environment with exposure to senior stakeholders and high-impact projects. The Role As Customer Selections and Analytics Team Lead … you'll lead the planning and delivery of all customer selections and campaign evaluation activities. You'll manage a team of six SQL specialists who build automated processes for multi-channel campaigns, ensuring timely delivery of high-quality outputs. This is a hands-on leadership role with strong stakeholder management focus. You'll work across Financial Services, Personal Lines More ❯

Nurtur Ltd is a leader in MarTech and PropTech solutions, delivering SaaS products and digital marketing services that help businesses grow through smarter customer engagement and data-driven marketing strategies. Our platform enables clients to connect with their audiences through CRM, automated campaigns, lead generation, reputation management, and multi-channel communication tools. With innovation at our core, we … estate agency, mortgage broking, and wider service-led businesses in maximising their digital marketing performance. Learn more at nurtur.tech. The Role We are seeking a highly experienced and strategic Customer Success Director to lead our customer-facing functions. This role will oversee Key Accounts, Customer Success, and Onboarding, ensuring our clients realise maximum value from Nurtur's … solutions. You will be instrumental in driving customer adoption, retention, and advocacy, working closely with the executive team to shape the customer journey and deliver measurable business outcomes. This is a senior leadership role with responsibility for building and mentoring a high-performing team, while directly influencing Nurtur's continued growth and client satisfaction. Key Responsibilities Lead the More ❯

About sales-i UK Ltd., a SugarCRM Company From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we're on a mission to help sales teams reach their highest potential. … right place. Learn more about SugarCRM careers and how you can be part of our journey. Where You Fit In We are looking for a strategic, data-driven, and customer-focused Product Manager to drive innovation across our core platform. This role will work across various key capabilities within SugarCRM, supporting platform-wide innovations. As a cross-functional leader … you will collaborate closely with Engineering, UX, Product Marketing, Sales, Customer Success, and our customers to define and deliver high-impact features that drive customer retention, business growth, and platform stability. *This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office a minimum More ❯

depending on experience) Are you ready to lead transformative projects that make a real impact? At Echo Managed Services, we dont just deliver technology, we shape the future of customer engagement in the utilities sector. As a Project Manager (9-month FTC), youll be at the heart of innovation, driving the implementation of cutting-edge solutions. Youll collaborate … your work to matter, this is where your next chapter begins. Who We Are: Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of More ❯

on experience) Are you ready to lead transformative projects that make a real impact? At Echo Managed Services, we don t just deliver technology, we shape the future of customer engagement in the utilities sector. As a Project Manager (9-month FTC), you ll be at the heart of innovation, driving the implementation of cutting-edge solutions. You … your work to matter, this is where your next chapter begins. Who We Are: Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of More ❯

Digital Architect £65,000 - £75,000 2-year FTC Hybrid (Remote with monthly travel to Burton-on-Trent) Are you a Digital Architect looking to shape the future of customer-focused digital experiences? I'm recruiting several Digital Architects for a leading UK household brand entering a major period of digital transformation. You'll play a key role in … designing and delivering cutting-edge digital products, including a new customer loyalty programme, next-generation mobile and web applications, and a range of media and customer-engagement initiatives. This is an opportunity to influence high-impact work used by millions of customers. What you'll bring (experience in any of the following is valuable): Cloud Platforms Microsoft … Contentstack, Strapi This is an exciting time to join an organisation passionate about creating exceptional digital experiences for its customers and members. If you want to work on innovative, customer-centric platforms within a major digital initiative, we'd love to hear from you. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the More ❯

Digital Architect £65,000 - £75,000 2-year FTC Hybrid (Remote with monthly travel to Burton-on-Trent) Are you a Digital Architect looking to shape the future of customer-focused digital experiences? I'm recruiting several Digital Architects for a leading UK household brand entering a major period of digital transformation. You'll play a key role in … designing and delivering cutting-edge digital products, including a new customer loyalty programme, next-generation mobile and web applications, and a range of media and customer-engagement initiatives. This is an opportunity to influence high-impact work used by millions of customers. What you'll bring (experience in any of the following is valuable): Cloud Platforms Microsoft … Contentstack, Strapi This is an exciting time to join an organisation passionate about creating exceptional digital experiences for its customers and members. If you want to work on innovative, customer-centric platforms within a major digital initiative, we'd love to hear from you. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the More ❯

team of Product Managers, driving product-led growth, and integrating AI capabilities into the product lifecycle. Collaboration with engineering and experience teams is essential to deliver solutions that meet customer and regulatory requirements. Responsibilities: Establish and execute an AI-focused product strategy aligned with organizational goals.Manage commercial performance metrics, including revenue growth and customer retention.Lead and develop the … product management team.Oversee product delivery using agile and lean methodologies.Conduct customer engagement and research to validate solutions.Monitor technology trends, compliance standards, and AI governance.Communicate product plans and progress to senior stakeholders.Skills and Experience:Extensive experience in B2B SaaS and regulated industries (EHSQ, GRC preferred).Proven leadership in product management and growth-focused roles.Familiarity with AI-enhanced products and More ❯

I am looking for a junior to mid level Dynamics 365 CE Developer to join a collaborative team working on the design, development, and support of D365 Customer Engagement solutions. My client is an end user, and the role can be mainly remote based with two days in the office a month (Warwickshire). **Please note that in … support and perform software upgrades Ensure code quality through peer reviews and adherence to security standards Requirements: Minimum 18 months' hands-on experience with Dynamics 365 CE (Sales/Customer Service) Strong knowledge of SQL and SSIS (or other integration tools like KingswaySoft) Experience with C#/.NET, JavaScript, and debugging plug-ins/workflows Familiarity with Agile delivery More ❯

as required. The Opportunity As Business Development Manager, you will lead the commercial growth strategy for the hazardous waste division. The focus will be on securing new business, strengthening customer engagement, and positioning the organisation competitively within a regulated and technically demanding market. This position suits someone who enjoys building relationships, driving sales activity, and creating a clear … strong sales pipeline aligned to strategic growth goals - Oversee the complete sales process from prospect identification to contract close - Work closely with technical, operational, and compliance teams to shape customer solutions - Monitor market trends and gather insight to support pricing and positioning decisions - Represent the business with external stakeholders including producers and service partners - Provide leadership, guidance, and support … track record of business-to-business sales and winning new clients in regulated, service-led technical markets - Confident communicator with the ability to influence, negotiate, and build long-term customer relationships - Understanding of hazardous waste regulations and compliance requirements - Background in a science, technical, or environmental discipline is advantageous - Experience coaching and developing a small commercial team while setting More ❯

profit targets. Lead and develop Sales Managers, embedding a culture of accountability, high performance, and commercial focus. Build and maintain relationships with senior and executive-level stakeholders across key customer accounts. Understand customer environments and deliver tailored, high-value workplace and IT service solutions. Define and execute divisional sales strategy aligned with organisational objectives. Drive pipeline creation, forecasting … to shape strategy and commercial positioning. Lead quarterly business reviews and ensure strategic account planning across major accounts. Represent Apogee at executive level within sector-focused forums, events, and customer engagements. Establish and maintain the sales structure needed to support sustainable growth and team success. A typical working pattern is Monday to Friday, 08:30 to 17:30, with … C-level stakeholders. Strong commercial acumen, analytical mindset, and experience in forecasting and pipeline management. Excellent communication, negotiation, and presentation skills. BA/BS degree or equivalent experience preferred. Customer-centric, strategic, and results-driven with the ability to translate vision into action. We value candidates with AI literacy individuals who are curious about technology, comfortable exploring automation, and More ❯

profit targets. Lead and develop Sales Managers, embedding a culture of accountability, high performance, and commercial focus. Build and maintain relationships with senior and executive-level stakeholders across key customer accounts. Understand customer environments and deliver tailored, high-value workplace and IT service solutions. Define and execute divisional sales strategy aligned with organisational objectives. Drive pipeline creation, forecasting … to shape strategy and commercial positioning. Lead quarterly business reviews and ensure strategic account planning across major accounts. Represent Apogee at executive level within sector-focused forums, events, and customer engagements. Establish and maintain the sales structure needed to support sustainable growth and team success. A typical working pattern is Monday to Friday, 08:30 to 17:30, with … C-level stakeholders. Strong commercial acumen, analytical mindset, and experience in forecasting and pipeline management. Excellent communication, negotiation, and presentation skills. BA/BS degree or equivalent experience preferred. Customer-centric, strategic, and results-driven with the ability to translate vision into action. We value candidates with AI literacy individuals who are curious about technology, comfortable exploring automation, and More ❯

with our existing customers. You will ensure their satisfaction, retention, and drive upsell and cross-sell opportunities. You will also handle paperwork, contracts, and other commercial aspects of the customer engagement. WHAT YOU WILL BE RESPONSIBLE FOR: Renewal and Retention: Proactively engage with customers to understand their evolving needs and challenges, ensuring high customer satisfaction and retention levels. … Collaborate with the Customer Success Manager (CSM) to address any customer concerns and foster a positive customer experience. Upsell and Cross-sell: Identify opportunities for upselling and cross-selling our products and services to existing customers, thereby increasing their lifetime value. Leverage cross functional teams to support complex sales cycles Create tailored proposals and pitches for expansion More ❯

Macildowie are working exclusively with this flexible and supportive SaaS/Tech client based in Nottingham city centre. They are looking for a Customer Account Manager to join their compact, cooperative team. This is a high impact role... The Customer Success Manager will be a key stakeholder in influencing the product roadmap, working closely with leadership and the … voluntary days off per year for charity/community work Full equipment provided for home working Influence: you'll play a key role in shaping product direction by representing customer needs to leadership and the development team. What You'll Be Doing As a Customer Account Manager, you will: Serve as the primary point of contact for a … portfolio of existing customers, helping them derive maximum value from the platform. Onboard new clients, driving product adoption and ensuring smooth implementation. Conduct regular business reviews to understand customer goals, usage patterns, and satisfaction. Proactively identify opportunities for expansion or upsell (as customers' needs evolve). Monitor customer health metrics and churn risk; develop and run success plans More ❯

resource aligned to geography, skill set and priority requirements per job. Role encompasses ITS and Core business elements. Scheduling of internal resource and/or partner resources to fulfill customer engagements/requirements. Vetting of deal pack paperwork to ensure everything that is required for an on-site consultant visit to present Assist in the resolution of implementation/… resourcing issues to ensure customer satisfaction both internal and external Provide special pricing quotations to Pre-Sales Team generated from IQuote as pricing from some suppliers can change/improve depending on the customer, quantity, promise of order etc Collate monthly Software Support Renewals to ensure all customers have cover where required We are an equal opportunities employer … have Time-management and planning skills Focused on achieving targets Self-motivated and flexible team player, able to work under pressure Commercial Awareness Experience within an administration environment. Excellent Customer Service skills Conflict resolution skills Ability to make decisions independently PC literate - Word, Excel and Lotus Notes Ability to prioritise work effectively and meet deadlines. Good verbal and written More ❯

+ bonus) We are looking to recruit a Product Owner for a leading software company who specialise in EPoS, payment, and cashless solutions. This is a hands-on, customer-focused role that sits at the intersection of business, technology, and delivery. You'll work closely with development teams, sales colleagues, and customers to ensure software solutions meet user needs … and commercial objectives. This is a remote role with UK travel as and when required for team meetings and customer workshops (likely once or twice a month). Atlassian Jira experience is highly desirable because the team uses it extensively to manage development requests, track requirements, and organise workflows, so the ability to maintain and structure tasks effectively will … Run workshops, interviews, and product walkthroughs to capture business needs. Translate requirements into development requests and documentation (often via Jira ). Support software releases through testing, documentation, training, and customer engagement. Assist sales teams with product demonstrations and collateral. Contribute to process improvements and knowledge sharing across the business. Skills & Experience: 1+ year experience in a business analysis, product More ❯