1 to 25 of 37 Remote/Hybrid Customer Engagement Jobs in the Midlands

Salesforce Delivery Unit is one of the fastest growing areas within Capgemini UK and focuses on helping clients realise business value through Salesforce, AI, customer data, digital engagement and marketing transformation. You’ll be working across a wide spectrum of industry sectors, from Consumer Products, Automotive and Retail … Telecommunications and Public Sector. You’ll work alongside solution architects, technical architects, developers, data engineers, testers, marketing specialists and business stakeholders to deliver innovative customer engagement solutions using Salesforce Marketing Cloud Next and Salesforce Data 360. You’ll experience significant variety in this role. One day you could ...

power of data. We have an amazing team of 25,200 people in 32 countries. Job Description We're looking for a commercially minded, customer-focused analytics leader to head up our Product Analytics function. This is a high-impact leadership role partnering with Product leadership to shape data … consumer products. You'll own the Product Analytics strategy, roadmap and delivery, using predictive modelling, experimentation, behavioural insights and AI-driven decisioning to optimise customer journeys, accelerate product innovation, personalisation, and maximise customer engagement, personalisation, retention and lifetime value. You'll lead a high-performing team while ...

Role Overview We're looking for a commercially minded, customer-focused analytics leader to head up our Product Analytics function. This is a high-impact leadership role partnering with Product leadership to shape data-driven digital experiences across our direct-to-consumer products. You'll own the Product Analytics … strategy, roadmap and delivery, using predictive modelling, experimentation, behavioural insights and AI-driven decisioning to optimise customer journeys, accelerate product innovation, personalisation, and maximise customer engagement, personalisation, retention and lifetime value. You'll lead a high-performing team while ensuring customer and commercial insight is embedded ...

This role is responsible for leading the full EMEA Client Management function, owning team performance across retention, expansion, customer satisfaction, and commercial growth. This is a people leadership role with accountability for the team quota. The Director will lead and coach Account Managers, Senior Account Managers, Key Account Managers … emerging player-coach leaders to deliver consistent account coverage, proactive customer engagement, and measurable net retention outcomes across the region. This role is suited to an experienced SaaS or technology client management leader who can bring structure, commercial discipline, and strong people leadership to a growing team with ...

work virtually from anywhere within the UK. Contract Type : Permanent The Opportunity The role supports the technical delivery, operation and continuous improvement of customer relationship management, customer data, customer service and customer engagement capabilities across the Customer Management technology estate, ensuring consistent engineering standards … Working collaboratively with business stakeholders, architects, product owners and engineering teams, the CRM Developer will design, develop and support CRM solutions, integrations, automations and customer data capabilities that enhance customer experiences, improve business processes and enable a unified Customer 360 view across the organisation. The role ...

work virtually from anywhere within the UK. Contract Type : Permanent The Opportunity The role supports the technical delivery, operation and continuous improvement of customer relationship management, customer data, customer service and customer engagement capabilities across the Customer Management technology estate, ensuring consistent engineering standards … Working collaboratively with business stakeholders, architects, product owners and engineering teams, the CRM Developer will design, develop and support CRM solutions, integrations, automations and customer data capabilities that enhance customer experiences, improve business processes and enable a unified Customer 360 view across the organisation. The role ...

Associate Customer Success Manager (UK Remote) Full-time When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value … global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Associate Customer Success Manager for Spanish and French customers, ensuring retention, growth, and strong relationships. As an Associate Customer Success Manager, you will manage a portfolio ...

million HTTP requests daily and process more than 1.5 million bets per hour at peak. As a Senior Software Product Analyst, you’ll turn customer and marketing needs into clear product plans and useful improvements across our digital experience. Our Software Product Development department creates and improves the technology … that supports our products and customer experiences. Within the Marketing function, you’ll use your understanding of customers, regulatory requirements and our technology stack to shape improvements to direct‐to‐customer marketing across multiple touchpoints. You’ll work with teams across the business to define requirements, prioritise initiatives ...

D365 CE Solution Architect , Dynamics 365 CE Solution Architect, Dynamics 365 Sales Solution Architect, Microsoft Dynamics 365, Dynamics 365 Customer Engagement, D365 Customer Engagement, Solution Architecture, CRM Solution Architect, sales processes, pipeline reporting, power platform, solution design, integration, Power BI, stakeholder management, Microsoft Dataverse, Data migration ...

develop, improve and shape PA Housing’s digital self-service products. This is a varied role where you’ll bring together digital, technology and customer experience. You’ll help manage the full product lifecycle, from developing the vision and roadmap through to testing, implementation and performance analysis, making sure … digital services meet both business and customer needs. You’ll work closely with our customers, colleagues, developers and digital partners to understand what’s working, identify opportunities to improve and turn feedback and data into better digital experiences. You’ll also lead our Digital Working Group, giving customers ...

with customers and finding out how they use their phone, broadband and home entertainment Recommending the right mobile, broadband or bundle package for each customer, household or business Explaining plans, offers and technology such as 5G and full fibre in a clear, jargon-free way Answering questions and giving … process where appropriate Building genuine rapport with people from all walks of life across the city Working towards individual and team sales and customer engagement goals Representing a major brand with professionalism and pride Taking part in daily coaching, product training and team meetings Continuously developing your sales ...

comfortable with this arrangement. About the role The Genesys CX Consultant combines technical and operational expertise to help organisations maximise the value of their customer experience technology investments. Working with internal and external stakeholders, you’ll design, implement and optimise contact centre solutions that improve customer and colleague … future operating models. Working across operational and technical teams, you’ll help ensure change is successfully adopted and that we deliver outcomes which strengthen customer relationships, turning our customers into BT advocates and referenceable clients. What you’ll be doing Shape customer solutions by understanding business, operational ...

Integrated Security Solutions Location: Nottingham/Hybrid Working Security Systems/CCTV/Access Control/Intruder/Integrated Systems/Account Management/Customer Retention/Sales/Existing Accounts This is an excellent opportunity to join a highly established and successful independent security systems provider … critical infrastructure environments throughout the UK and Ireland. Working with leading technology partners, the organisation delivers innovative integrated security solutions tailored around individual customer requirements. Continued investment in technology, people and service delivery has enabled the business to develop long-standing relationships with customers across a diverse range ...

Integrated Security Solutions Location: Nottingham/Hybrid Working Security Systems/CCTV/Access Control/Intruder/Integrated Systems/Account Management/Customer Retention/Sales/Existing Accounts This is an excellent opportunity to join a highly established and successful independent security systems provider … critical infrastructure environments throughout the UK and Ireland. Working with leading technology partners, the organisation delivers innovative integrated security solutions tailored around individual customer requirements. Continued investment in technology, people and service delivery has enabled the business to develop long-standing relationships with customers across a diverse range ...

remote role, offering the flexibility to work virtually from anywhere within the UK. Contract Type : Permanent The Opportunity Reporting directly to the Head of Customer Management Platforms and working under the day-to-day technical leadership and direction of the Principal Engineer, this role is responsible for enabling secure … reliable and scalable movement of data between customer management platforms, enterprise systems and analytical platforms. The role supports the technical delivery, operation and continuous improvement of integration capabilities across the Customer Management Platforms estate, ensuring consistent engineering standards, architectural alignment and operational excellence. What You Will Be Doing ...

remote role, offering the flexibility to work virtually from anywhere within the UK. Contract Type: Permanent The Opportunity Reporting directly to the Head of Customer Management Platforms and working under the day-to-day technical leadership and direction of the Principal Engineer, this role is responsible for enabling secure … reliable and scalable movement of data between customer management platforms, enterprise systems and analytical platforms. The role supports the technical delivery, operation and continuous improvement of integration capabilities across the Customer Management Platforms estate, ensuring consistent engineering standards, architectural alignment and operational excellence. What You Will Be Doing ...

phases of delivery. Provide technical leadership on architecture, performance, and security. Ensure projects are delivered to a high technical standard and aligned with customer requirements. Customer Engagement Work directly with customers to understand business and technical objectives. Provide consultancy and technical recommendations. Manage stakeholder expectations throughout project … technologies. Experience with Windows Server environments and core infrastructure services. Exposure to virtualisation platforms. Strong networking knowledge, including VPNs, firewalls, and connectivity solutions. Excellent customer-facing communication skills. Ability to balance technical excellence with practical business requirements. Full UK driving licence. Desirable Skills Experience delivering large-scale or multi ...

locations may be required. (Company Car) About This Role: Lead the delivery of innovative front-of-house technology solutions across Compass Group brands, enhancing customer experience, improving operational efficiency, and supporting business growth. Working closely with operational and technology teams, you'll drive the adoption of EPOS, mobile apps … kiosks, digital ordering, loyalty platforms, AI solutions, and other emerging technologies. This hybrid role involves regular site and client visits, supporting business transformation, client engagement, and technology-led growth initiatives. Key Responsibilities: Customer and Client Satisfaction Partner with Brand Directors, Operations Directors and Regional Managers to understand business ...

commercial experience developing and customising Microsoft Dynamics 365 , including solution design, configuration, custom development, and support within enterprise environments. Strong knowledge of Dynamics 365 Customer Engagement (CE) and Dataverse, with experience extending tables, forms, views, business processes, security models, and managed solutions. Hands-on development expertise using C# … Knowledge of Azure DevOps, CI/CD pipelines, and Git-based source control. Experience working within Agile delivery environments. Exposure to Dynamics 365 Sales, Customer Service, Field Service, or Customer Insights applications. ...

intersection of business strategy, digital innovation, and technology execution, ensuring the delivery of scalable, secure, and high-performing digital products that create customer value and support business growth. You will lead the strategy, architecture, development, and operation of key digital platforms, including IoT, AI, Analytics, customer-facing applications … world-class digital experiences. What you’ll be doing: Define and execute the Digital Engineering strategy, creating a unified vision across IoT, AI, analytics, customer applications, and digital services. Lead the development and operation of enterprise digital platforms, including IoT ecosystems, AI capabilities, analytics platforms, and customer engagement ...

Methods BDT customers. The objective of the Technical Architect is to work with customers and delivery teams to create technology solutions that meet the customer's objectives while supporting the company's goal of growing the business through profitable, well‐structured engagements across the required technology domains. Typically involved … post‐sales stage of a customer engagement, the Technical Architect is responsible for conceptualising and designing the overall solution to a detailed level, and where necessary for delivering and supporting major elements of that solution on customer site. The role calls for a strong generalist: an architect ...

position will suit a hands-on architect who enjoys working across the full software lifecycle, from solution design and architecture through to technical leadership, customer engagement and delivery. You'll help shape the future direction of a highly scalable warehouse automation platform used within complex distribution, logistics … understand requirements and translate business needs into technical solutions. Provide architectural support during Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), commissioning and customer deployments. Mentor developers and act as a technical leader across multiple project teams. Evaluate emerging technologies and recommend improvements to architecture, tooling and engineering practices. ...

across Europe, Middle East and Africa within the Asset and Item Readers segment. This role focuses on driving growth through a combination of direct customer engagement and partner-led execution, working closely with system integrators, OEMs and solution providers. Success in this position requires a commercially driven … forecasting accuracy across all opportunities. Work closely with Product Management, Engineering and Marketing to support solution positioning and market adoption. Monitor market trends, customer requirements and competitive activity to support ongoing refinement of the vertical approach. Represent HID in customer engagements, partner interactions and industry events within ...

role in developing, supporting and evolving our Microsoft Dynamics 365 and Power Platform estate. The Role: Design and develop solutions across Dynamics 365, Customer Insights Journeys, and the Power Platform. Work with third-party suppliers to ensure effective transfer of knowledge, documentation, deployment processes and technical ownership … once a month on average. This is a full-time, 2-year fixed term contract. The Candidate: Experience developing and supporting Microsoft Dynamics 365 Customer Engagement and Power Platform solutions. Strong technical knowledge and experience working across Power Apps, Power Automate, Dataverse, C#, .NET, JavaScript and Azure DevOps ...

nurtured, and development is supported through clear, structured career paths. Our culture is built on trust, collaboration, curiosity, and a shared commitment to delivering customer success. Whether you're an experienced professional or just starting out, you’ll find the freedom to explore ideas, challenge convention, and shape your … . The role of Techno-Functional D365 CE Consultant Deliver excellence in technical/functional solution delivery based on high level designs aligned to customer requirements Take a key delivery role in project implementations, working with functional consultancy colleagues in Technical solution Design Deliver right first-time technical solutions ...