1 to 25 of 52 Customer-Centricity Jobs in the Midlands

and efficient management of contracts throughout their life cycle for in-life add moves and changes. As a Head of Service Assurance, you will be responsible for; Customer-Centric Excellence: Youll collaborate closely with our customers, understanding their unique needs and challenges. By leveraging data, analytics, and best practices, youll provide tailored recommendations to optimize their More ❯

Retention: Build rapport and foster long-term relationships with clients to promote loyalty and retention. Required Skills & Experience Strong verbal and written communication skills with a customer-centric approach. Ability to assess customer needs and deliver clear, effective solutions. Experience in the Telecommunications sector is preferred but not essential. Proficiency with CRM More ❯

Retention: Build rapport and foster long-term relationships with clients to promote loyalty and retention. Required Skills & Experience Strong verbal and written communication skills with a customer-centric approach. Ability to assess customer needs and deliver clear, effective solutions. Experience in the Telecommunications sector is preferred but not essential. Proficiency with CRM More ❯

Retention: Build rapport and foster long-term relationships with clients to promote loyalty and retention. Required Skills & Experience Strong verbal and written communication skills with a customer-centric approach. Ability to assess customer needs and deliver clear, effective solutions. Experience in the Telecommunications sector is preferred but not essential. Proficiency with CRM More ❯

Retention: Build rapport and foster long-term relationships with clients to promote loyalty and retention. Required Skills & Experience Strong verbal and written communication skills with a customer-centric approach. Ability to assess customer needs and deliver clear, effective solutions. Experience in the Telecommunications sector is preferred but not essential. Proficiency with CRM More ❯

Retention: Build rapport and foster long-term relationships with clients to promote loyalty and retention. Required Skills & Experience Strong verbal and written communication skills with a customer-centric approach. Ability to assess customer needs and deliver clear, effective solutions. Experience in the Telecommunications sector is preferred but not essential. Proficiency with CRM More ❯

GCP, Azure). Understanding of modern front-end technologies like React/Redux or experience in backend services (Java/Kotlin). Passion for UX and a customer-centric approach to development. Why Join? Flexible hybrid working: Work remotely with occasional visits to the office Opportunities for continuous learning, growth, and internal mobility. A supportive, inclusive More ❯

global teams, fostering a culture of innovation, agility, and accountability managing resource planning, budgeting, and performance metrics (KPIs) partnering with Operations, Quality, and Regulatory teams to deliver customer-centric solutions promoting secure-by-design practices, modular architecture, and scalable system designs As the Director of Product Development, you will be required to operate at a strategic More ❯

at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks More ❯

at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks More ❯

at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a?friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom More ❯

feedback to the customer. Analyse and report on any transport-related queries that have resulted in a cost to the business. Your profile Someone who has a customer-centric mindset and thrives on problem-solving, as well as: The ability to build relationships Excellent verbal and written communication skills The ability to prioritise a busy workload More ❯

to drive growth throughout the group. What you’ll bring: These are the essential requirements you need to be successful in this role: Passionate about delivering a customer centric approach with an analytical mindset. Experience of delivering a CRO testing program, from opportunity identification through to test build. Ability to analyse user behaviour through user research More ❯

at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a?friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom More ❯

at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks More ❯

support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented team of technical support experts, ensuring a customer-centric and problem solving oriented approach to supporting customers across EMEA. You’ll have opportunities to grow and a remuneration and benefits package aligned with the scope of More ❯

support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented team of technical support experts, ensuring a customer-centric and problem solving oriented approach to supporting customers across EMEA. You’ll have opportunities to grow and a remuneration and benefits package aligned with the scope of More ❯

This role requires adaptability and strong relationship-building skills, as you'll be working closely with various teams across the Group. We're looking for an ambitious, customer-centric individual with a proven track record in attracting top talent. Key Responsibilities: Lead and manage the Talent Acquisition function across the business. Develop and execute recruitment strategies More ❯

This role requires adaptability and strong relationship-building skills, as you'll be working closely with various teams across the Group. We're looking for an ambitious, customer-centric individual with a proven track record in attracting top talent. Key Responsibilities: Lead and manage the Talent Acquisition function across the business. Develop and execute recruitment strategies More ❯

to overcome challenges and drive innovation. • Collaborative mindset with the ability to work effectively across teams. • Proactive in identifying and sharing opportunities to optimise processes and enhance customer-centric outcomes. Benefits & Perks 4 X Life insurance Pension scheme 5% employer contribution Private Healthcare 25 days Holiday (plus Holiday Buy/Sell) Access to benefits portal Access More ❯

at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks More ❯

at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks More ❯

architecture. About you. Educated to degree level or equivalent in an IT discipline. Experienced in the Microsoft Dynamics space. Skilled in transforming a business into data-driven customer-centric organisation. Experience with Dynamics 365 and other CRM platforms would be advantageous. Alignment of CRM architecture against enterprise standards and principles. Experience in Dynamics Contact Centre is More ❯

are looking for someone who has a background in delivering, assisting and organising multiple projects for external customers, or someone who has worked in a fast-paced customer centric environment. You will have the ability to build relationships and negotiate both internally and externally to achieve successful delivery therefore, your customer service, organisation More ❯

are looking for someone who has a background in delivering, assisting and organising multiple projects for external customers, or someone who has worked in a fast-paced customer centric environment. You will have the ability to build relationships and negotiate both internally and externally to achieve successful delivery therefore, your customer service, organisation More ❯