4 of 4 Freshdesk Jobs in the Midlands

deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar ...

enquiries efficiently. Ensure KPIs are consistently met, including response times and client satisfaction. Accurately record all client interactions and updates on the CRM system (Freshdesk). Monitor inbound logs and communicate with clients regarding penalties or quarantined items. Manage a range of miscellaneous client enquiries. Ensure clients understand and follow ...

global team with distributed workforce is desirable.Industry knowledge in Health, Learning, Compliance, Sustainability and/or Renewables is a plus.Configuration and Troubleshooting:Monitor incoming Freshdesk tickets and respond within SLA or according to other guidance lines provided.Investigate and troubleshoot system and configuration issues raised by customers via the Freshdesk ticketing ...

with distributed workforce is desirable. Industry knowledge in Health, Learning, Compliance, Sustainability and/or Renewables is a plus. Configuration and Troubleshooting: Monitor incoming Freshdesk tickets and respond within SLA or according to other guidance lines provided. Investigate and troubleshoot system and configuration issues raised by customers via the Freshdesk ...