9 of 9 Remote SLA Jobs in the Midlands

these tools. Also responsible for guidance to report writers. Provide technical assistance to the Information Department to help ensure that the data warehouses and processes fully support Contracting/SLA reporting requirements including Payment by Results (PbR) and SUS data submissions. Ensure that the data warehouses are structured to support efficient data aggregation and analysis by information staff. Also offer More ❯

the business. You will need to have experience of working on basic SQL Server queries and have superb soft skills, as well as experience of having worked in an SLA driven ticket environment. The communication side of this role is as important as any so clear and concise communication is essential. What you will need Experience of having worked in More ❯

and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham More ❯

a wide client base. In this role, you’ll provide 2nd line technical support across servers, networks, PCs, and applications, resolving incidents both remotely and on-site while ensuring SLA targets are met. You’ll work closely with 1st line, 3rd line, and field engineers, offering technical guidance, maintaining documentation, and supporting project delivery. Alongside troubleshooting and escalations, you’ll More ❯

reach its goals. Duties include: Create and update customer and vendor data in SAP MDG. Make sure all data processes follow company policies and standards. Consistently meet performance goals (SLA and KPI targets). Review data quality reports and identify ways to improve. Lead continuous improvement projects to deliver better, faster, more reliable data. Ensure all master data is reliable More ❯

global scale. Key Responsibilities: Evaluate and select vendors for HCM solutions (e.g., SAP, Workday). Build relationships with software providers and service integrators. Ensure vendors meet performance, compliance, and SLA requirements. Negotiate licensing, subscription, and support agreements. Ensure favourable terms for renewals, upgrades, and scalability. Mitigate risks through well-structured contracts. Align procurement strategy with HR and IT roadmaps. Conduct More ❯

team Communicating with management and technical support colleagues in a clear and consistent manner Writing and fixing computer code Overseeing software development initiatives Making certain that every SLA (Service Level Agreement) is fulfilled To guarantee robust functionality and optimisation, trials, testing, and quality checks are conducted. Maintaining thorough documentation of development procedures Fulfilling the standards and expectations of each individual More ❯

party supplier resolver groups so that service level agreements can be met on a monthly basis, monitoring and proactively update tickets/Management that are close to breaching their SLA Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets – applying ITIL best practice where possible Classification and prioritisation … under pressure Methodical and disciplined approach to work Ability to work well in a team. General knowledge of Third party support agreement(s) An understanding of Service level agreements (SLA) or arrangement(s) & Operating Level Agreements (OLA) Excellent Customer Service & Telephone handling skills 1st line Technical Support experience preferred Experience of working towards/achieving goals e.g. KPIs We are More ❯

Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You’ll also work closely with your global peers, Product, and Support Operations to continuously raise the bar on operational excellence and user outcomes. This … a technical support environment Proven ability to drive support team performance, productivity, and accountability at a regional or functional level Strong understanding of case management principles, support tooling, and SLA-driven operations Demonstrated success implementing performance improvement plans and structured coaching Excellent organizational and execution skills with a bias toward action and clarity Effective communicator, able to lead with transparency More ❯