19 of 19 Remote/Hybrid SLA Jobs in the Midlands

issues from re-occurring. Provide occasional on-site support at customer sites to resolve incidents. Take responsibility and exceed company and customer OLA/SLA'sProvide administrative and technical support of managed service operations including involvement of weekend tasks. Create and maintain strong relationships with other business units. Ensure customers ...

complex NHS or comparable environment, including prioritisation, dependencies, risk and benefits. Understanding of resource and capacity planning to deliver services based around customer expectations, SLA’s and KPI’s. Understanding of the regional and national NHS landscape and experience working within it. Experience Significant experience of leading and line-managing ...

November 2026 Other suitable Skills & experience include:- Experience managing £1m+ budgets, leading teams, ITIL service management, stakeholder and supplier management, service improvement planning, SLA and KPI monitoring, risk management, major incident management, service continuity, operational reporting, UK GDPR and the Data Protection Act 2018. ...

designers and wider business teams to support complex network and security environments. • Proven incident leadership capability, managing multiple incidents, making effective decisions to meet SLA targets, and leading technical teleconferences to resolve major or complex security issues.## **Desirable Skills/Experience**• Exposure to ServiceNow reporting and dashboarding. • Exposure to AlgoSec ...

DHCP, VPNs and firewalls Experience supporting multiple customer environments Strong troubleshooting and problem-solving skills Experience working with PSA/RMM tools and SLA-driven support environments Confident communicating directly with customers and supporting less experienced engineers Experience with Autotask, Datto RMM, IT Glue, Meraki or Rewst would be advantageous ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlighting risks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project ...

work at home 100% of the time.## **Your role*** Proficient in IT Service Management principles handling incidents and service requests to meet client SLA’s/OLA’s.* You will be responsible for ensuring the integrity of client IT infrastructures and follow core IT Service Management Principles. This includes ...

support environments, processes, and service delivery principles. Commercial awareness and excellent problem-solving abilities. Experience within a Managed Services environment. Knowledge of SLA management, service governance, and escalation management. Experience delivering a premium, customer-centric or white-glove support service. Background in continual service improvement and service reporting. Why Join ...

resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates, ensuring SLA’s are met, and wider call management. What you’ll do Technical 80% Call and incident Management Respond to service calls and resolve incidents … ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow up with specialist support teams for resolution Adhere to customer’s and Computacenter’s Security Policies Administration 20% Participate in team ...

Salesforce Administrator you will be responsible for providing operational and technical support to AspireCRM’s customer base and their respective Salesforce implementations, within defined SLA periods. You will take complete ownership of all investigating, analysing, planning and implementation of support requests including bug fixes, queries and small scale development requests. ...

seeking a Support Services Supervisor in the Technology & Change department. This full-time role involves supervising the Support Services teams, hands-on technical support, SLA management, and serving as a technical escalation point. The role includes participating in the on-call rota to ensure continuous support. You will drive service ...

repeat incidents. Review and assure quality of tickets, configurations, and documentation. Maintain clear communication with stakeholders during escalations and priority incidents. Support adherence to SLA, incident, and change management processes. What will you bring? Acts as the senior technical authority within the reactive support function, leading resolution of complex ...

experiences that both customers and internal product teams can consume. Own platform success metrics: adoption, engagement, time-to-value for builders, platform reliability/SLA impact, and contribution to vertical revenue/AI data consumption. Lead high-stakes product decisions that cut across multiple teams (e.g. data model changes, identity ...

tooling the New Business and Success teams rely on daily. Automate the manual steps in the sales and onboarding pipeline — lead routing, pipeline reporting, SLA alerts, member/introducer onboarding. Turn ARR, pipeline and deposit-conversion data into dashboards leadership can act on without asking ...

network. You will own a meaningful slice of operations end-to-end, building tools and automations that scale without increasing headcount. You will drive SLA adherence, data reconciliation, and root-cause fixes across the platform. The role suits an autonomous, numerate builder who thrives in ambiguity, communicates clearly ...

Job Title: 3rd Line Network & Security Specialist - 24x7 Shift Req ID: 62430 Job Function: Security Posting Start Date: 01/10/2026 Posting End Date: 13/10/2026 Division: UK Business Job ...

liaise with customers and other internal or external agencies and third parties. Ensure overall adherence to quality procedures and working processes. Ensure awareness of SLA agreements, and perform all ticket actions in time-scales to support SLA success. Provide input to customer and management reports. Identify and agree cover wherever ...

sees every item of new work (Demand) and every Discovery and Walkthrough notification. It is a fast-paced and high-volume Service Level-driven (SLA) function acting as a critical link between internal Data Portfolio delivery teams, a central Demand team and the client. The role entails working to support … response submission and client commissioning Co-ordinate across multiple teams to ensure timely and accurate responses Monitor progress and proactively identify risks to SLA timelines Ensure all activity is tracked accurately within workflow tools Discovery (DDS) and Walkthrough Governance & Oversight Maintain timely compliance to client Demand Ensure adherence to agreed ...

meaningful slice of operations end-to-end, building tools, automations and playbooks that scale the network while reducing manual headcount. You will ensure SLA-resolved tickets, data reconciliation, and proactive problem resolution. The role emphasizes building automation using Claude, Retool and Make, with a bias toward concrete, #J-18808-Ljbffr ...