9 of 9 Remote/Hybrid SLA Jobs in the Midlands

Troubleshoot complex issues across servers, systems, and infrastructure Act as a key escalation point for the Service Desk Manage tickets through to resolution within SLA targets Support core services including Active Directory, Microsoft Entra ID, DNS, DHCP, and networking Assist with ticket triage during high-volume periods Collaborate with internal ...

Workforce Management and escalate when needed. Maintain Service Desk Engineer schedules to ensure operational coverage. Own scheduling rules, controls and system configuration to protect SLA Performance Maintain and own operational reporting to support decision making and service improvements Support the upkeep of our telephony platform, ensuring skills, profiles and channels ...

their team to provide technical support within the business. The right candidate will be responsible for managing incidents, service requests, and change requests within SLA, ensuring high-quality support. You'll join a small team with hybrid working available after training. Key Responsibilities Support and troubleshoot products and systems Investigate ...

services are delivered across the organisation. The successful candidate will manage our outsourced service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major Incident Management, act as ServiceNow Product Owner for Europe, and provide governance ...

business. Managing services both on-premises and within cloud technologies. Duties and Responsibilities ▪ Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department. ▪ Communicating positively with users/customers, avoiding technical jargon and in a user centric manner, working as a trusted partner. ▪ Solving ...

leads across various stakeholders, optimisations requirement, stakeholder management between teams and nurturing at various stages. Reporting & Governance: Deliver regular, structured reporting on lead flow, SLA adherence, enabling refinement across various stakeholders and lead management tactics. Cross-Functional Collaboration: Collaborate closely with stakeholders like Zapier, Bemycar, MSD to maintain accuracy, efficiencies ...

approved offerings. Helping improve processes, turnaround times, and sales efficiency. Acting as the link between Sales, Pre-Sales, suppliers, and internal teams. Monitoring SLA's and hitting KPIs around quoting speed, pipeline contribution, and customer satisfaction. What We're Looking For 2 years' experience in sales support, sales admin ...

equivalent, to support operational and engineering insight. Commission monitoring across fibre nodes, OLTs and Layer 1-3 network equipment. Define baseline performance metrics and SLA-led alert thresholds. Work closely with network and operational teams to align monitoring with evolving topology. Drive continuous improvement across monitoring architecture, tooling and processes. ...

Your new company The information below covers the role requirements, expected candidate experience, and accompanying qualifications. You will be working for a large, well-known organisation who are a powerhouse within their industry. Your new ...