19 of 19 Remote SLA Jobs in the Midlands

relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and availability planning. Transparency is key. Champion process improvement : Identify root causes, streamline workflows, and introduce innovations ...

first point of contact on the Service Desk. New Starters and Leavers administration from the technical perspective Working to and within already agreed SLA’s and KPI’s Providing Application Support when needed Providing high levels of 1st call fix where possible Reporting faults and maintaining logs on desktop ...

mitigation. 3rd party/vendor liaison with respect to technical build, support and maintenance. Meet levels of service in line with published/agreed SLA's. Adherence to all Pilgrim's processes including: - Raising, reviewing and approval of Change Controls. Identify, investigate, update and resolve problem records. Ensuring the configuration ...

Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first culture and enhance self-service resources. ...

their day and has enough experience and confidence, to work fully remotely 5 days a week, organising their own workload and diary and hitting SLA targets. The money is up to £50k, plus private healthcare. Anywhere in the UK is fine. They need someone who really enjoys talking to clients ...

acceptance criteria, providing clear estimates for delivery Decide implementation details and minor refactors; escalating scope shifts, architectural changes, and timeline risks Measure success by SLA adherence, release quality (defect escape rate), security posture, delivery predictability, and tech-debt reduction Engage in weekly check-ins, maintain a rolling two-week delivery ...

Senior Backend Engineer/Developer (TypeScript Node.js) Remote UK to £80k Are you a senior, hands-on Backend Engineer looking for an opportunity to take ownership and progress your career at a scaling tech company ...

Senior Backend Engineer/Developer (TypeScript Node.js) Remote UK to £80k Are you a senior, hands-on Backend Engineer looking for an opportunity to take ownership and progress your career at a scaling tech company ...

Senior Backend Engineer/Developer (TypeScript Node.js) Remote UK to £80k Are you a senior, hands-on Backend Engineer looking for an opportunity to take ownership and progress your career at a scaling tech company ...

Senior Backend Engineer/Developer (TypeScript Node.js) Remote UK to £80k Are you a senior, hands-on Backend Engineer looking for an opportunity to take ownership and progress your career at a scaling tech company ...

Senior Backend Engineer/Developer (TypeScript Node.js) Remote UK to £80k Are you a senior, hands-on Backend Engineer looking for an opportunity to take ownership and progress your career at a scaling tech company ...

Senior Backend Engineer/Developer (TypeScript Node.js) Remote UK to £80k Are you a senior, hands-on Backend Engineer looking for an opportunity to take ownership and progress your career at a scaling tech company ...

Senior Backend Engineer/Developer (TypeScript Node.js) Remote UK to £80k Are you a senior, hands-on Backend Engineer looking for an opportunity to take ownership and progress your career at a scaling tech company ...

Senior Backend Engineer/Developer (TypeScript Node.js) Remote UK to £80k Are you a senior, hands-on Backend Engineer looking for an opportunity to take ownership and progress your career at a scaling tech company ...

Senior Backend Engineer/Developer (TypeScript Node.js) Remote UK to £80k Are you a senior, hands-on Backend Engineer looking for an opportunity to take ownership and progress your career at a scaling tech company ...

Senior Backend Engineer/Developer (TypeScript Node.js) Remote UK to £80k Are you a senior, hands-on Backend Engineer looking for an opportunity to take ownership and progress your career at a scaling tech company ...

Senior Backend Engineer/Developer (TypeScript Node.js) Remote UK to £80k Are you a senior, hands-on Backend Engineer looking for an opportunity to take ownership and progress your career at a scaling tech company ...

Senior Backend Engineer/Developer (TypeScript Node.js) Remote UK to £80k Are you a senior, hands-on Backend Engineer looking for an opportunity to take ownership and progress your career at a scaling tech company ...

Senior Backend Engineer/Developer (TypeScript Node.js) Remote UK to £80k Are you a senior, hands-on Backend Engineer looking for an opportunity to take ownership and progress your career at a scaling tech company ...