7 of 7 Remote/Hybrid SLA Jobs in the Midlands

Senior SAP FI CO Consultant - Managed Service Support

Hiring Organisation
Recruitment Revolution
Location
Birmingham, West Midlands, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£80,000
Standard workshops, championing SAP Best Practices Act as a trusted cloud advisor and primary customer contact Resolve complex incidents and service requests within SLA About You: Expert-level SAP S/4HANA Finance experience across Public Cloud and Private Cloud/On-Premise Strong hands-on knowledge of SAP Central ...

SAP FICO Business Analyst

Hiring Organisation
Muller Dairy
Location
Market Drayton, Shropshire, West Midlands, United Kingdom
Employment Type
Permanent
business as expressed through SLAs and global GIT Governance principles. • Provide effective functional user support in the record to report domain based on internal SLA and KPls. • Contribute ideas and concepts to the IT strategy for the respective area of responsibility in relation to the company strategy. • Build and maintain ...

CELtek Field Systems Engineer

Hiring Organisation
HR GO Recruitment
Location
Birmingham, West Midlands, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£50,000
manage and develop customer relationships and who has strong commercial awareness. Key Responsibilities Support achievement of sales targets for CELtek and related products (CEV & SLA). Develop and support existing CELtek customers and systems; help open up new customers/markets. Commission and support CELtek systems on site, ensuring smooth ...

First Line Support

Hiring Organisation
Adecco
Location
Wolverhampton, West Midlands, England, United Kingdom
Employment Type
Contractor
Contract Rate
£12.60 per hour
Role Summary Acting as the first point of contact to both internal and external customers. Managing incoming telephone calls/queries to client SLA standards. Managing outgoing telephone calls/queries. Managing customer e-mails to company quality standards. Logging incoming calls and emails into incident ticketing tool. Provide initial ...

Service Desk Support Manager – Birmingham/Hybrid

Hiring Organisation
Arden Resourcing Limited
Location
Birmingham, West Midlands, England, United Kingdom
Employment Type
Full-Time
Salary
£40,000 - £50,000 per annum
Responsibilities · Lead, mentor and develop Support Desk and Onsite Project teams. · Oversee training, development plans and performance reviews. · Set and monitor KPI’s and SLA’s to drive excellence. · Foster a culture of collaboration, accountability and continuous improvement. · Ensure effective workforce planning and scheduling. · ConnectWise Manage or similar PSA platforms … Service Delivery · Act as the senior technical escalation point for advanced support issues · Oversee daily Support Desk and Project performance to maintain SLA targets · Work closely with the Service Delivery Manager to uphold exceptional service · Drive improvements in efficiency, first-time fix rates and client satisfaction. · Build strong relationships with ...

SAP Support Analyst

Hiring Organisation
Harvey Nash
Location
Birmingham, West Midlands, England, United Kingdom
Employment Type
Full-Time
Salary
£45,000 per annum
SAP Support Analyst Hybrid working - 1 day per week on site required in Birmingham Salary - Up to £45,000 per annum SAP Support Analyst required to provide 2nd line support across SAP applications. This position ...

3rd Line Team Leader

Hiring Organisation
Reboot Recruit Ltd
Location
Northampton, West Northamptonshire, Northamptonshire, United Kingdom
Employment Type
Permanent
Salary
£45000 - £55000/annum
businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership … technologies Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS-ENT, or VMCE (desirable) Hands-on experience managing incidents, escalations, and SLA-driven environments Ability to improve processes, coordinate workloads, and ensure service delivery excellence If you’re an experienced Team Lead or 3rd Line Engineer looking ...