1 to 25 of 50 SLA Jobs in the Midlands

employees, clients and partners including Service Desk services with a focus on enhancing the service offering, demonstrating incident reduction, maximising service availability and reaching SLA compliance. Managing transition to operations and taking ownership of the services, partners and managed service vendors. Key Responsibilities: Service Delivery Management Manage the day to more »

and apply workarounds. Deploy application updates, patches, and hotfixes. Availability Management: Oversee the hosting and platform service to ensure compliance with availability and performance SLA commitments. Proactively monitor and respond to event logs, error logs, and alerts to mitigate service issues. Provide technical expertise and leadership to ensure the fastest more »

troubleshoot technical issues. Oversee remote monitoring tickets. Research and identify solutions to software and hardware issues. Prioritise and manage open tickets, monitoring responses and SLA events. Ensure client IT systems are fully functional after troubleshooting. Keep customer processes and documentation up to date. Requirements: Hands-on technical experience. Proficiency with more »

strategies · Participating in budget setting and taking responsibility for monitoring and controlling the budgeting process for purchased goods, serviced and logistics · Reviewing and setting SLA's with suppliers · Reach OTIF target for all sites · Optimising supply chain management with site General Manager, within inventory levels, service and contributing to reducing more »

strategies · Participating in budget setting and taking responsibility for monitoring and controlling the budgeting process for purchased goods, serviced and logistics · Reviewing and setting SLA's with suppliers · Reach OTIF target for all sites · Optimising supply chain management with site General Manager, within inventory levels, service and contributing to reducing more »

customer centric approach with every interaction. Service Delivery Coordinator - Key Responsibilities : To complete new site set up's and roll outs seamlessly and within SLA and budget. To deliver professional customer orientated onboarding calls. To produce and share timeline of events with customers to ensure expectations are clear. To produce more »

you'll do: Assist in the capture and record events on callouts, logging times of fibre through splicing and any issues that relate to SLA's for passing to the Lead Cable Jointer/Tester Ensure all test results from planned maintenance and faulting activities are collated, reviewed and issued more »

IT service delivery team. We are looking for a self-motivated individual that prides themselves in working to high standards to meet customer and SLA requirements. Main duties of the job The role will require a logical and methodical mind, with attention to detail to manage, monitor and track IT more »

strategies · Participating in budget setting and taking responsibility for monitoring and controlling the budgeting process for purchased goods, serviced and logistics · Reviewing and setting SLA's with suppliers · Reach OTIF target for all sites · Optimising supply chain management with site General Manager, within inventory levels, service and contributing to reducing more »

strategies · Participating in budget setting and taking responsibility for monitoring and controlling the budgeting process for purchased goods, serviced and logistics · Reviewing and setting SLA's with suppliers · Reach OTIF target for all sites · Optimising supply chain management with site General Manager, within inventory levels, service and contributing to reducing more »

prioritised Monitoring the helpdesk system for incoming requests and action for support or additional information Ensuring that all issues are progressed to meet agreed SLA targets Ensuring that all issues are kept up to date and the customer is informed of the progress Ensuring that all issues are updated with more »

GISP Provideexpert second-line support to IT users in line with agreed SLAs Investigateincidents and identifies and mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause more »

within the team. Produce and maintain support documentation (including documentation for tier 1 First Line Support). First Escalation Point for tickets outside of SLA Responsibility for team maintaining IT Inventory for countries of responsibility and accurate recording and maintenance of records in the Asset Tool. Disclaimer: The above statements more »

reviewing the strategy, updating, and revising as necessary. Full responsibility for P&L. Co-ordinate processing partners audits and performance evaluation including contractual and SLA reviews. Knowledge, Training, Experience, Technical and Personal Skills: Required: Strong commercial background, experience in subcontracts management, managing supplier relationships and cross functional teams. Experience of more »

the IT Systems Access Analysts. Oversee the creation and maintenance of procedures and system documentation. Ensure Requests are completed within agreed Service Levels Agreements (SLA's). Assist in project work and organise workload according to agreed project plans. Review and manage Team Workload including other systems access tasks as more »

and provide required support for external/3 rd party teams in the scenario of Data breach/Major incidents Creation and presentation of SLA reports with Customer leadership team Drive continuous improvement and optimisation of services Required skills and knowledge: Strong Expertise in SIEM Tools, 7-10 years , Operating more »

booking requirements and ensure fulfilment with compliant and suitable candidate from working pool To achieve and surpass specific KPI's in line with Service Level Agreement Ensuring you provide a high-quality service to your flexible workforce and client Booking shifts checking and releasing ppe, managing holidays , supporting payroll Floor more »

Digitally Enabled Learning. Working as part of the Foundation IT Team, you will provide the following: support for the delivery of the Foundation-wide SLA across all schools and departments; an initial point of contact for staff and students requiring help with IT issues and queries. proactive maintenance for IT more »

the root cause of the incident is identified and actions put in place to prevent reoccurrence; ensuring close out of all actions within agreed SLA Network Plus at A Glance Network Plus is an award-winning business delivering essential utility and infrastructure services for the UKs major providers of gas more »

data and safeguarding funds in accordance with regulatory requirements. Reconciliation & Reporting : Ensure daily completion of all client money reconciliations, maintaining data accuracy, and meeting SLA and regulatory timeframes. Issue Resolution : Investigate operational issues or reconciliation breaks, implementing remedial actions and supporting incident management with third parties as needed. Procedure Ownership more »

first responder to incidents in your region Diagnose on site faults, identifying root cause and implementing the desired fix in accordance with the Service Level Agreement Perform periodic maintenance of network assets as required Complete all documentation accurately and return within the communicated timeframe Ensure that all work is undertaken more »

Logistics Partners and internal teams to co-ordinate specialist deliveries within UK, Europe or Worldwide via Road, Sea & Air Freight Performing daily function within SLA’s and processes provided Adhering to and adapting to new logistics processes as and when they are implemented Ensuring absolute customs compliance and applying for more »

Service Desk Engineers - 1st & 2nd Line Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As more »

Inductions to new staff members Setting up new staff members and managing passwords Responsible for managing the sites IT helpdesk and ensuring we meet SLA's Maintain IT documentation such as Assets/Authentication docs/Maintenance schedule Maintain audio visual equipment around the site, Update tickets logged to our more »

Inductions to new staff members Setting up new staff members and managing passwords Responsible for managing the sites IT helpdesk and ensuring we meet SLA's Maintain IT documentation such as Assets/Authentication docs/Maintenance schedule Maintain audio visual equipment around the site, Update tickets logged to our more »