1 to 25 of 46 Remote Service Delivery Jobs in the Midlands

Service Delivery Manager – Take Your Career to the Next Level! At Convergence Group, we’ve spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service’ (CaaS) - and we need a Service Delivery Manager to ensure our customers … experience the very best service in the industry. As our Service Delivery Manager, you’ll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services. Your Role … Make a difference every day! You will act as the voice of the customer within Convergence Group. Lead service performance reviews and drive Service Improvement Plans when needed. Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls, building stronger relationships, boosting More ❯

Services team. We are looking for an Operations Manager to cover the Northern region. This is a fantastic opportunity to join and support the delivery of the prestigious Fibre Build programme across Leeds and the wider Yorkshire area. You must be a holder of a full UK driving license. … Operations Manager will work with operational teams including 3rd party resource/suppliers and the customer. You will ensure the highest levels of operational delivery, all SLA’s and KPI’s are met and any failures appropriately investigated. You will be key to identifying service improvement initiatives and … working practices and a consistent approach across the business Operations Manager - What you’ll do: Creating customer SLA performance reports where contractually appropriate Ensure service-related documentation is accurate, always kept up to date and follows the company’s document control procedures Ensure field based requirements are understood, to More ❯

Services team. We are looking for an Operations Manager to cover the Northern region. This is a fantastic opportunity to join and support the delivery of the prestigious Fibre Build programme across Leeds and the wider Yorkshire area. You must be a holder of a full UK driving license. … Operations Manager will work with operational teams including 3rd party resource/suppliers and the customer. You will ensure the highest levels of operational delivery, all SLA’s and KPI’s are met and any failures appropriately investigated. You will be key to identifying service improvement initiatives and … working practices and a consistent approach across the business Operations Manager - What you’ll do: Creating customer SLA performance reports where contractually appropriate Ensure service-related documentation is accurate, always kept up to date and follows the company’s document control procedures Ensure field based requirements are understood, to More ❯

Services team. We are looking for an Operations Manager to cover the Northern region. This is a fantastic opportunity to join and support the delivery of the prestigious Fibre Build programme across Leeds and the wider Yorkshire area. You must be a holder of a full UK driving license. … Operations Manager will work with operational teams including 3rd party resource/suppliers and the customer. You will ensure the highest levels of operational delivery, all SLA’s and KPI’s are met and any failures appropriately investigated. You will be key to identifying service improvement initiatives and … working practices and a consistent approach across the business Operations Manager - What you’ll do: Creating customer SLA performance reports where contractually appropriate Ensure service-related documentation is accurate, always kept up to date and follows the company’s document control procedures Ensure field based requirements are understood, to More ❯

Services team. We are looking for an Operations Manager to cover the Northern region. This is a fantastic opportunity to join and support the delivery of the prestigious Fibre Build programme across Leeds and the wider Yorkshire area. You must be a holder of a full UK driving license. … Operations Manager will work with operational teams including 3rd party resource/suppliers and the customer. You will ensure the highest levels of operational delivery, all SLA’s and KPI’s are met and any failures appropriately investigated. You will be key to identifying service improvement initiatives and … working practices and a consistent approach across the business Operations Manager - What you’ll do: Creating customer SLA performance reports where contractually appropriate Ensure service-related documentation is accurate, always kept up to date and follows the company’s document control procedures Ensure field based requirements are understood, to More ❯

Services team. We are looking for an Operations Manager to cover the Northern region. This is a fantastic opportunity to join and support the delivery of the prestigious Fibre Build programme across Leeds and the wider Yorkshire area. You must be a holder of a full UK driving license. … Operations Manager will work with operational teams including 3rd party resource/suppliers and the customer. You will ensure the highest levels of operational delivery, all SLA's and KPI's are met and any failures appropriately investigated. You will be key to identifying service improvement initiatives and … working practices and a consistent approach across the business Operations Manager - What you'll do: Creating customer SLA performance reports where contractually appropriate Ensure service-related documentation is accurate, always kept up to date and follows the company's document control procedures Ensure field based requirements are understood, to More ❯

you're just starting your career or looking to progress as an industry professional, Node4 has a place for you. About the role The Service Delivery Manager is responsible for developing and maintaining strong client relationships to ensure client satisfaction. You will oversee various ITIL-related and client … relationship duties, managing multiple client accounts. You will work closely with the Account Manager and the wider Node4 team to deliver 'Exceptional Service as a Standard'. This role involves coordinating across departments to deliver exceptional service for new and existing clients. You will act as the main … point of contact for service delivery issues related to your assigned accounts. What will you bring? Qualifications: English & Maths GCSE, grade C or above (or equivalent). ITIL qualifications. Security Clearance (desired depending on account). Experience as a Service Delivery Manager or similar role. Proficiency More ❯

Are you a technical project manager who wants to manage the delivery of server infrastructure, Microsoft Azure and network projects for a growing Northampton-based business? Due to an increasing pipeline of customer and internal projects, NAK immediately needs a Senior Technical Project Manager based in Northampton on a … hybrid basis. What Is the Role? There are three principal parts to your role as a Senior Technical Project Manager with NAK: Customer Project Delivery (70%): Act as NAK’s Senior Supplier for the delivery of projects to customers, including the matrix management and mentorship of NAK Delivery and Project Managers. Directly manage the delivery of selected professional and managed service projects to customers according to the NAK Client Project Delivery process. Internal Project Delivery (20%): Overall responsibility for all internal NAK projects, including the matrix management and mentorship of NAK Delivery More ❯

and Responsive design, etc.) • Awareness of IT Security patterns, considerations, best practice. • Experience designing secure, scalable, highly available, resilient performant solutions. • Knowledge of Software delivery and deployment patterns (e.g. Continuous Delivery, Continuous Integration, etc.) with deep understanding of Enterprise Container Platforms (e.g. Docker) • Knowledge of different integration mechanisms … with proven innovative and leading edge thinking (e.g. Domain Driven Architecture, event-based architecture, building for resilience, scalability, performance, Microservice design patterns etc.) • Project Delivery - Understands different project methodologies, project lifecycles, major phases, dependencies and milestones within a project, and the required documentation needs. • Service Delivery - Good … understanding of concepts of service delivery and support and how this can be affected by technical delivery • Appreciation of different Infrastructure patterns (e.g. Internet Facing Environment, Operational Data Stores, DMZ, etc.). More ❯

IT Service Delivery - Transition Analyst Proud to deliver high quality products and develop a high- quality career. Competitive salary Based in Spalding Monday - Friday, Hybrid working Excellent rewards package including pension, 25 days holiday, life insurance, up to 10% bonus, healthcare Why join us? We're proud to … industry - supplying meals, salads, desserts, pizza and bread to leading grocery retailers including Tesco, M&S, Sainsbury's and Waitrose. About the role The Service Delivery - Transition Analyst is responsible for ensuring that new services and projects which are introduced and transitioned into operational service are fully … supported with clear ownership and appropriate support levels agreed. The successful candidate will work closely with delivery teams to ensure smooth transition from delivery into operations and be responsible for the successful handover of business and IT products into support. They will take on accountability ... More ❯

working closely with our vendors, internal IT teams, and senior business stakeholders. You'll have a highly visible position, sitting as part of the Service Leadership Team (SLT), and helping drive a collaborative, customer-focused service culture across a 24/7 operation. Main Responsibilities System Management: Lead … + availability and optimal performance. Incident Management: Oversee major and standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements, and lead regular service reviews. SLA Implementation … minimise disruption, and support a culture of continuous improvement. Project Leadership: Lead system-related projects and workstreams, including upgrades, migrations, and new implementations, ensuring delivery to time, scope, and quality. Stakeholder Management: Engage and influence C-level executives and department heads, translating complex system needs into clear business value. More ❯

working closely with our vendors, internal IT teams, and senior business stakeholders. You'll have a highly visible position, sitting as part of the Service Leadership Team (SLT), and helping drive a collaborative, customer-focused service culture across a 24/7 operation. Main Responsibilities System Management: Lead … + availability and optimal performance. Incident Management: Oversee major and standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements, and lead regular service reviews. SLA Implementation … minimise disruption, and support a culture of continuous improvement. Project Leadership: Lead system-related projects and workstreams, including upgrades, migrations, and new implementations, ensuring delivery to time, scope, and quality. Stakeholder Management: Engage and influence C-level executives and department heads, translating complex system needs into clear business value. More ❯

a suite of benefits that includes comprehensive health and wellness care, work-life balance, and an investment in your future at its core. IT Delivery Manager will manage the strategic and tactical direction of Vanguard's Customer Identity and Access Management (CIAM) program. You will own the process, execution … be responsible for driving the evolution of CIAM at Vanguard. Managing operations to ensure the API Gateway is efficiently and securely managed, delivering consistent service to support business goals and enhancing the efficiency and security of API management. This role is responsible for building and continually evolving a strong … management to develop and implement staffing and operational plans. Participates in the development of short and long term department goals. Monitors and reports on service delivery metrics and overall performance. 4. Develops and implements changes to department policies and procedures to meet changing business needs and to achieve More ❯

Job Title: Service Desk Team Lead Salary: £ 38,000 - £42,500 Location: Leicester (Hybrid) The Opportunity This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's … a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact on service delivery standards. Benefits: Be part of a forward-thinking, innovative organization leading the automotive retail industry. Work within a dynamic and collaborative IT team. Competitive salary and benefits … Career development opportunities within a growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support More ❯

Job Title: Service Desk Team Lead Salary: £ 38,000 - £42,500 Location: Leicester (Hybrid) The Opportunity This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's … a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact on service delivery standards. Benefits: Be part of a forward-thinking, innovative organization leading the automotive retail industry. Work within a dynamic and collaborative IT team. Competitive salary and benefits … Career development opportunities within a growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support More ❯

a proven ability to design secure, scalable, and high-performing solutions. This role requires a broad understanding of enterprise systems, cloud platforms, and software delivery practices, ideally within the payments or financial services domain. Essential Skills & Qualifications: Strong, broad-based understanding of a wide range of technologies relevant to … IT Security principles, patterns, and best practices. Demonstrated experience in designing secure, scalable, highly available, resilient, and performant solutions. In-depth knowledge of software delivery and deployment patterns, including Continuous Integration and Continuous Delivery, with a strong grasp of Enterprise Container Platforms (e.g., Docker). Familiarity with various … architectural and design best practices, including Domain-Driven Architecture, Event-Based Architecture, Microservices, and principles of resilience, scalability, and performance. Familiarity with various project delivery methodologies, lifecycles, and documentation requirements. Understanding of service delivery concepts and how technical delivery impacts operational support. Appreciation of infrastructure patterns More ❯

a proven ability to design secure, scalable, and high-performing solutions. This role requires a broad understanding of enterprise systems, cloud platforms, and software delivery practices, ideally within the payments or financial services domain. Essential Skills & Qualifications: Strong, broad-based understanding of a wide range of technologies relevant to … IT Security principles, patterns, and best practices. Demonstrated experience in designing secure, scalable, highly available, resilient, and performant solutions. In-depth knowledge of software delivery and deployment patterns, including Continuous Integration and Continuous Delivery, with a strong grasp of Enterprise Container Platforms (e.g., Docker). Familiarity with various … architectural and design best practices, including Domain-Driven Architecture, Event-Based Architecture, Microservices, and principles of resilience, scalability, and performance. Familiarity with various project delivery methodologies, lifecycles, and documentation requirements. Understanding of service delivery concepts and how technical delivery impacts operational support. Appreciation of infrastructure patterns More ❯

a proven ability to design secure, scalable, and high-performing solutions. This role requires a broad understanding of enterprise systems, cloud platforms, and software delivery practices, ideally within the payments or financial services domain. Essential Skills & Qualifications: Strong, broad-based understanding of a wide range of technologies relevant to … IT Security principles, patterns, and best practices. Demonstrated experience in designing secure, scalable, highly available, resilient, and performant solutions. In-depth knowledge of software delivery and deployment patterns, including Continuous Integration and Continuous Delivery, with a strong grasp of Enterprise Container Platforms (e.g., Docker). Familiarity with various … architectural and design best practices, including Domain-Driven Architecture, Event-Based Architecture, Microservices, and principles of resilience, scalability, and performance. Familiarity with various project delivery methodologies, lifecycles, and documentation requirements. Understanding of service delivery concepts and how technical delivery impacts operational support. Appreciation of infrastructure patterns More ❯

Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First Line Analysts will be working in the Service Desk Support team supporting the contract between Mon-Fri covering 7.00am 7.00pm on a soft shift pattern (37.5 hour working week). These opportunities … are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes live. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenters … applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. Liaise More ❯

Management: Proven track record of managing large SAP teams and driving performance through effective leadership. Experience managing third-party suppliers and ensuring high-quality service delivery. Ability to scope, plan, and implement complex SAP programs. Strong portfolio management skills, including use of waterfall and agile methodologies. Ability to create More ❯

and Ireland. Working within an international team, the candidate should have strong technical skills, experience with Microsoft technologies, and a proactive mindset to enhance service delivery and support seamless business operations. 2nd Line IT Support Job Requirements Bachelor's degree in computer science or relevant IT qualifications (preferred … solving skills, with the ability to work independently and collaboratively in international teams. Attention to detail, resourcefulness, and a proactive mindset to improve IT service delivery. Experience with network configuration, application deployment, and IT infrastructure monitoring is a plus. 2nd Line IT Support Salary & Benefits Circa £35,000 (depending … + bank holidays) Opportunity to purchase extra Holiday up to 5 days per year Pension Scheme Life Assurance Scheme Cycle to Work scheme Long Service Awards Employee Assistance Programme & Access to Mental Health Support Learning and Development Opportunities Bennett and Game Recruitment are a multi-disciplined technical recruitment agency More ❯

modernize our technology landscapes and achieve our strategic goals. You will possess a blend of technical, business, and strategic skills to design and optimize service delivery solutions effectively. As the Data Services Architect you will engage with stakeholders to understand their needs and develop solutions accordingly. Your key … opportunity to support a wide ranging CSR programme + 2 days' volunteering leave per year Your key responsibilities Design, create and maintain a Common Service Data Model (CSDM) compliant data strategy required to support the many consumers of ServiceNow data, supporting the future of the bank. Define technology changes More ❯

will work as part of the Regional Commercial Team in a sales role in support of the Sales Director, National Sales Manager and Operational Service Manager to ensure Tunstall grows its market share across the assigned region in the Health Housing and Social Care (H&SC) sectors. The Ideal … pay entitlements, Private Health Insurance, Dedicated 24/7 employee benefits platform 'Verlingue' that include things like: free eye tests, retail discounts, EAP WeCare service - including a 24/7 online GP and mental health counselling service, Boost your learning and growth through access to a Talent Library … will include: Building a strong pipeline business by identifying new leads on a regular basis, Converting leads to prospects through gaining insight into their service delivery models, Educating prospects on new models of integrated health and care provision, Utilising a combination of transactional and consultative approaches to win More ❯

and Ireland. Working within an international team, the candidate should have strong technical skills, experience with Microsoft technologies, and a proactive mindset to enhance service delivery and support seamless business operations. 2nd Line IT Support Job Requirements Bachelor's degree in computer science or relevant IT qualifications (preferred More ❯

were looking for a strategic, commercially sharp, and people-first leader to join our Operating Board as Director of Customer Success. Youll lead our Service Delivery Managers and Customer Success Managers - the front line of our customer experience - and play a critical role in retention, renewals, and driving … Annual Recurring Revenue (ARR). Youll be the voice of the customer across the business, making sure everything we do aligns with the exceptional service we promise. What Youll Do: Lead the Customer Success function to deliver outstanding service, maximise retention, and drive recurring revenue growth. Design and … a positive sales culture. A trusted partner - building strong, strategic relationships with customers, positioning the business as a valued advisor aligned with their goals. Service excellence - ensuring what we promise is delivered - from onboarding through to activation - with consistent service quality. Championing improvement - using customer insights to drive More ❯