1 to 25 of 28 Remote/Hybrid Service Delivery Jobs in the Midlands

Service Delivery Manager Location: Digbeth, Birmingham (with potential relocation to the outskirts of Birmingham/surrounding areas in the near future). Frequent travel to customer sites, many in London. Salary: £30,000 - £35,000, dependent on experience Employment Type: Full Time, Permanent Probation: 6 Months This role … occasional offsite customer meetings and future office relocation plans. About the Role We are looking for a highly organised and customer-focused Service Delivery Manager to join our growing team. The successful candidate will be responsible for managing customer relationships, coordinating service delivery, supporting project implementations ...

business community. Please do not contact the recruiter directly. About the job Job summary Can you support and improve SAP-related systems while managing service performance, incidents and stakeholder communication effectively? Do you have experience delivering digital system improvements, managing suppliers and translating technical information into clear business insights … love to hear from you! The HEO Systems Management role is responsible for supporting the delivery, optimisation and technical management of systems and services, with a focus on payment services, system integrations and digital process improvement. This role involves working closely with senior stakeholders, technical teams and external suppliers ...

exciting opportunity to step into a highly visible role where you ll act as a trusted advisor to strategic clients - working collaboratively to enhance service delivery, improve performance, and unlock new opportunities for growth. You ll combine insight, data, and strong stakeholder management to ensure we consistently deliver … exceptional service and value. What You ll Be Doing In this role, you ll lead the end-to-end management of strategic accounts, driving customer satisfaction, retention, and commercial performance. You ll: Build and nurture strong, long-term relationships with key client stakeholders Use data and insight to analyse ...

Service Desk Manager Solihull (4 days onsite, 1 day WFH) £45,000 We are looking for an experienced Service Desk Manager to join a growing technology team based in Solihull. The Role You'll be responsible for leading a team of support engineers, ensuring high-quality service delivery, strong SLA performance, and excellent customer satisfaction. This is a hands-on leadership role where you'll combine technical knowledge with people management to drive team success. Key responsibilities include: Managing day-to-day service desk operations and team performance Monitoring SLAs, KPIs, and overall service ...

seeking a Senior Platform Engineer to take a pivotal role in the Driver and Vehicle Standards Agency (DVSA). You will drive technical delivery for large-scale, public-facing digital services, ensuring they are resilient, secure and cost-effective, with a mandate for continuous improvement. This senior role focuses … implementation to the wider scrum team, ensuring alignment with the Principal Cloud Engineer's strategy. Engage effectively with engineers, developers and testers across the delivery lifecycle, including those with varying technical maturity, to improve engineering practices. Do you... Possess deep expertise in AWS and strong knowledge of wider technology ...

seeking a Senior Platform Engineer to take a pivotal role in the Driver and Vehicle Standards Agency (DVSA). You will drive technical delivery for large-scale, public-facing digital services, ensuring they are resilient, secure and cost-effective, with a mandate for continuous improvement. This senior role focuses … implementation to the wider scrum team, ensuring alignment with the Principal Cloud Engineer's strategy. Engage effectively with engineers, developers and testers across the delivery lifecycle, including those with varying technical maturity, to improve engineering practices. Do you... Possess deep expertise in AWS and strong knowledge of wider technology ...

Life on the team A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support … service delivery to Computacenter's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures. What you'll do Incident/Request Management 80% Manage incidents routed from First Level analysts ...

Service Administrator - IT Services Location - Derby (Hybrid) Salary 25-30k Dept on experience Are you an organised, proactive communicator who thrives in a fast-paced environment? We're looking for a talented Service Administrator to join our IT services team and play a key role in delivering … exceptional client experiences. The Role As Service Administrator you'll be the connective tissue between clients, internal teams, and external partners. From keeping projects on track to ensuring clients are always in the loop. What You'll Be Doing Scheduling and coordinating project meetings, capturing and distributing accurate minutes ...

leader for a portfolio of frameworks, you will lead client engagement and an extended account team from across the UK business, responsible for ensuring delivery teams consistently deliver to our clients with excellent levels of service whilst also delivering expected commercial outcomes. You will lead engagement across … Services Directorate along with a broad array of stakeholders, partners and third-party supply chain partners including SMEs, bringing innovation in our offer and delivery to differentiate ourselves. You will lead and continue to develop our existing team aligned to deliver the targeted market potential, increasing market share, ensuring ...

Operations Manager to support and develop their IT function. This is a predominantly hands-on role with a strong focus on technical delivery across a Microsoft environment, alongside some team leadership responsibilities. You'll play a key role in ensuring the performance, security, and reliability of IT systems while … Microsoft-focused environment Manage Change and Incident Management processes to minimise disruption Own the patching process across servers, endpoints, cloud, and network environments Oversee Service Desk operations and ensure strong end-user support Work closely with third-party vendors and technology partners Drive continuous improvement across IT processes ...

compliance activities aligned to standards such as ISO27001, GDPR, and NCSC guidance Work collaboratively across infrastructure, cloud, networking, and cyber teams to improve service delivery and operational resilience Stay up to date with emerging cyber threats, technologies, and security best practice Contribute to continual improvement initiatives across ...

analysis Support continual improvement of SOC processes and response playbooks Assist with monthly SOC reporting and contribute insights into customer security posture Support client service reviews and communicate cyber risks in clear, business-friendly language Conduct security assessments, including vulnerability testing and risk analysis Ensure timely, high-quality incident … decisions in high-pressure situations, enjoy solving complex security challenges, and take pride in supporting and developing others. You balance technical excellence with a service-delivery mindset and strong customer engagement. You will have: 24 years experience in a Security Operations or similar cyber role Strong experience investigating ...

/4HANA environment while helping drive ongoing transformation initiatives and cloud readiness activities. Managing a team of SAP specialists, this role combines technical leadership, service ownership, stakeholder management, and strategic planning. Key Responsibilities Lead, mentor, and develop a team of SAP analysts and developers Manage SAP service delivery … 4HANA operations and support Experience across SAP Finance (FI/CO) and HCM landscapes Strong stakeholder management and leadership capabilities Experience working within structured service management frameworks (ITIL, CAB, release management) Understanding of SAP integrations, workflows, and authorisation concepts Desirable Experience Experience supporting SAP transformation or cloud migration programmes ...

Proven subject matter experience in P2P gained within an international business. Finance Shared Services expertise – we will consider captive/in-house or outsourced service delivery. Manufacturing sector experience would by highly advantageous. Ideally a qualified accountant or a highly experienced finance shared services professional. Strong business transformation skills ...

technical expertise will help drive informed business decisions and improve resident outcomes. Youll be joining a collaborative and motivated team that values high-quality service delivery, innovation and professional development. With a mix of home and office working, this opportunity offers flexibility alongside the chance to work … technical point of contact, providing guidance and insight to senior stakeholders Oversee and support a junior team member, helping to develop capability within the service area Ensure data accuracy and reporting integrity to support strategic decision-making Id love to speak to anyone who has: Experience within housing investment ...

strong relationships with existing and prospective customers to support long-term growth. Develop strategic customer accounts and maximise commercial opportunities. Negotiate pricing, contracts and service agreements in line with commercial objectives. Manage and maintain an active sales pipeline through CRM systems, ensuring accurate forecasting and reporting. Collaborate closely with … operational teams to ensure customer expectations and service delivery standards are achieved. Support the achievement of revenue, margin and volume targets. Monitor market trends, competitor activity and industry developments to identify opportunities and risks. Represent the business at customer meetings, industry events, exhibitions and networking opportunities. Promote ...

customers - simplifying complexity and building trust Produce professional documentation like SOWs, HLDs, and schematics that stand up to scrutiny. Work cross-functionally with Sales, Service Delivery, and Account Management teams to win new business, support renewals and keep current customers happy. Track and manage activity ...

strong relationships with key suppliers and stakeholders. Identify cost-saving opportunities and negotiate contracts effectively. Monitor supplier performance and address any issues to ensure service delivery. Provide insights and recommendations to enhance procurement processes. Profile A successful ERP Procurement Specialist should have: A strong background in procurement ...

strong relationships with key suppliers and stakeholders. Identify cost-saving opportunities and negotiate contracts effectively. Monitor supplier performance and address any issues to ensure service delivery. Provide insights and recommendations to enhance procurement processes. Profile A successful ERP Procurement Specialist should have: A strong background in procurement ...

demonstrations to both legal and business audiences. A strong understanding of legal workflows and interest in how technology and AI can enable better service delivery. Commercial awareness and comfort working in a goal‐oriented environment where collaboration and shared success matter. A collaborative mindset and ability to work effectively ...

client objectives. Analyse client needs to identify immediate solutions that enhance user engagement and product integration. Utilise client feedback to drive continuous improvement in service delivery and product enhancements. Maintain comprehensive documentation of all client interactions, progress on individual accounts, and milestones achieved. Prepare and present regular reports … effect quick and seamless resolutions. Applicants will have previous experience in a Client Facing role managing customer relationships and queries. You will be service driven, have a passion for tech and be keen to progress your career within a client facing role. Katie Bard is committed to protecting your ...

client objectives. Analyse client needs to identify immediate solutions that enhance user engagement and product integration. Utilise client feedback to drive continuous improvement in service delivery and product enhancements. Maintain comprehensive documentation of all client interactions, progress on individual accounts, and milestones achieved. Prepare and present regular reports … effect quick and seamless resolutions. Applicants will have previous experience in a Client Facing role managing customer relationships and queries. You will be service driven, have a passion for tech and be keen to progress your career within a client facing role. Katie Bard is committed to protecting your ...

seeking an Account Manager to manage and grow a portfolio of established customer accounts. The organisation delivers technology solutions that improve operational efficiency, service delivery and customer outcomes across healthcare environments. This role would suit experienced Account Managers, Customer Success Managers, Strategic Account Managers or Business Development professionals … plans, pipeline activity and CRM records. The ideal candidate will have a proven track record of growing existing accounts within a B2B, SaaS or service-led environment. You will be commercially minded, confident engaging senior stakeholders and skilled at identifying and converting growth opportunities across complex accounts. The role ...

seeking an Account Manager to manage and grow a portfolio of established customer accounts. The organisation delivers technology solutions that improve operational efficiency, service delivery click apply for full job details ...

align and embed technology innovation with business impact to drive rapid growth. Sitting outside legacy business infrastructure and moving away from traditional, service delivery led engineering these individual sits at the intersection of clients, product, and engineering shaping how complex problems are solved, not just building features. This ...