1 to 25 of 28 Remote Service Delivery Jobs in the Midlands

Role: Service Delivery Analyst Location: Fully Remote (Initial 1 Week Induction in Birmingham) Salary: £35,000 - £45,000 Network IT are looking for a Service Delivery Analyst, someone who has exceptional experience in a SOC (Security Operations Centre) interfacing into clients and customers to ensure high standards of service delivery within the SOC. The … opportunity for someone who is a Level 1 or Level 2 SOC Analyst who is looking to use their technical expertise from a top-down perspective to ensure efficient service delivery of our client's SOC environment. Responsibilities To operates as a customer service intermediary in between the technical SOC environment and our client’s customer base. … as a point of escalation for incident resolution. Build and maintain professional relationships/rapports with critical client stakeholders. Curate, design and present concise and information data in monthly service reports. Experience Required Previous Security Operation Centre/SOC experience. Knowledge of SOC tooling (SIEMs, EDRs – e.g. Sentinel, CrowdStrike, Defender). A knowledge and understanding of common SOC threats. More ❯

Lead Marine Service Delivery Manager page is loaded Lead Marine Service Delivery Manager Apply locations Rugby time type Full time posted on Posted 4 Days Ago job requisition id R Job Description Summary GE's Power Conversion business, part of GE Vernova, provides electrification systems that are critical to customers' power and energy needs for their … and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.). Job Description As a key member of the Marine Commercial Service team, you will act as single point of operational contact for after-sales activity to a specified set of Marine customers. The Commercial Service team ensures the diverse … range of vessels are maintained, stay in operation and are upgraded during their operating lifecycle. The Service Delivery Manager will be responsible for the commercial management of day-to-day customer enquiries for after sales service, Conversion, Modernisation and Upgrades (CMU) and managing long term service contracts. You will co-ordinate delivery of spares, remote More ❯

Per Day - Inside IR35 via Umbrella (dependant on level or role/experience) Duration: Min 6 months Location: Remote working with travel to Warwickshire as required Accomplished IT Service Assurance Manager's and IT Service Delivery Lead's are required, with proven, recent experience of managing services within Azure Cloud. These positions will be working on an … in Warwickshire. The lower level role will be working with the lead to roll out the service. Deliverables - Deliverable 1: Assessing impact of Datacentre exit driven changes on existing Service Assurance function to advise on and design future ways of working Deliverable 2: Establishing consistent governance across multiple vendors Deliverable 3: Establishing consistent measurement & reporting across multiple vendors Deliverable … Working with Service Owners & Practice owners to define demarcation between roles to ensure effective management of partners Essential Skills - Experience in working as part of a Service Integrator Management of services in Azure For the lead role you will have experience of setting up a new function and be used to working in the Service Integrator space. More ❯

Capital Projectsteam provides market leading commercial and financial advice to the Public and Private Sector. Operating across the Infrastructure, Energy and Public Services sectors - we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes. Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring … and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I&CP's flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This … objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models. This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value/business cases including benefits plans, and assessing readiness for implementation (clients in and More ❯

seeking a skilled and motivated Mid-Level Security Analyst to join their cybersecurity team. This role involves reporting to the Senior Information Security Officer, and working alongside the IT Service delivery Manager, Infrastructure Team, DevOps, and compliance teams to ensure the security of our infrastructure and data. The Security Analyst will be based at their head office in … Wellingborough, Northamptonshire and will report to the Senior Information Security Officer and together will work alongside the IT Service Delivery Manager, Infrastructure Team, DevOps, and Compliance Teams to ensure the security of our infrastructure and data. Key Responsibilities: Monitor and analyse security alerts from various tools such as WAF, SIEM, IDS/IPS, firewalls, and endpoint protection platforms. More ❯

owned by the existing founders. The company exists to serve organisations whose IT operations depend on Linux, offering deep technical expertise, strategic thinking, and dependable service. Unlike generalist managed service providers, their entire focus is on delivering robust, secure, and scalable Linux environments tailored to complex operational needs. The Role This newly created post forms part of the Company … operation. This is a full Managing Director role with responsibility for ensuring smooth daily operations across all functional areas, in addition to contributing towards strategic business planning, and the delivery of corporate goals. With support from the Founder, you'll gain an in-depth understanding about the business and its solutions so you can effectively support and empower the … to assume most of the CEO's operational responsibilities during a handover expected to be around 3-6 months. You will be responsible for line management of 4 Reports: Service Delivery Manager, Business Development Manager, Finance & Admin Manager and Chief Technical Officer (CTO). You will provide guidance and advice to other members of the team in a More ❯

professionals. Develop and deliver compelling proposals, RFP responses, and commercial quotes, underpinned by a strong technical understanding of the proposed solutions. Take ownership of the client handover process to service delivery, guaranteeing that all technical requirements are accurately understood and comprehensively documented. Work in tandem with operations, compliance, and client solutions teams to jointly scope technical service delivery and formulate viable, efficient solutions for clients. Attending face to face meetings - presentations and sales opportunities in the UK - ideally targeting global companies Experience required for the Business Development Manager role A minimum of 3-5 years of experience in technical sales, business development, or solution consulting, with preference given to candidates with experience in IT services More ❯

a Community Payback Supervisor, please clickhere Overview of the job This is an operational role directly supervising work groups of offenders serving a community sentence. This may include driving service vehicles to transport people or equipment. The post holder will be responsible for all work site supervision tasks and will work with service users to ensure that all … working groups, alerting the relevant staff to any infringement of discipline or behaviour. The post holder will contribute towards the rehabilitative potential of the sentence and will support some service users to gain employment skills through a positive work experience with the opportunity to gain vocational or skills-based training. Staff are expected to contribute towards review and evaluation … of all aspects of service delivery and to contribute towards a culture of continuous improvement. Post holders may be required to undertake weekend working as part of their normal pattern of working. The work may involve working alongside volunteers or staff from partner organisations. Responsibilities, Activities & Duties The job holder will be required to carry out the following More ❯

Are you an experienced Application Analyst with a passion for systems support, service improvement, and digital transformation? We're looking for a proactive and technically confident individual to join a forward-thinking Application Operations team, supporting key systems that underpin academic libraries and research infrastructure. About the Role You'll provide hands-on support, implementation, and improvement of a … suite of specialist applications - including systems for library management, access control, and institutional repositories. You'll work closely with service owners, IT colleagues, and academic stakeholders to ensure excellent service delivery, effective incident resolution, and robust change and release processes. This is a varied and rewarding role, perfect for someone with strong technical foundations and a structured … problem-solving. Key Responsibilities Provide day-to-day application support across a range of digital services. Diagnose, resolve, and escalate incidents in line with SLAs. Drive continuous improvement through service review, change management, and strategic enhancements. Design and execute test plans, support release and deployment activities. Collaborate on system upgrades, migrations, and integration projects. Contribute to service governance More ❯

to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPIs. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be able to work from home … Ensure all correct processes and procedures are followed Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a best in classs service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal training and support where … required Presenting and demonstrating the product and features where required using PowerPoint, systems, vehicles and equipment Identifying issues through analysing team data Qualifications Desirable: Qualification within IT service delivery Desirable: 1+ years customer service experience Strong knowledge of Telecommunications, Telematics, IT Services Intermediate experience with Microsoft Office Excel, PowerPoint etc Intermediate experience with Google Package Gmail, Drive More ❯

Head of Services required to lead the end-to-end delivery of consultancy and professional services for a well established company operating in the field of secure information exchange with decades of experience delivering cyber-resilient solutions to UK Government, Defence, and Critical National Infrastructure customers This role is to lead an experienced multidisciplinary team comprising solution architects, security … in high-assurance environments. KEY RESPONSIBILITIES Leadership & Strategy Lead, mentor, and inspire a high-performing services team, including consultants, architects, and PMO staff. Define and implement a scalable services delivery strategy aligned with corporate objectives. Foster a culture of collaboration, accountability, and service excellence within a remote-first environment. Provide subject matter leadership in secure information exchange and … high-assurance environments. Contribute to business development activities by shaping consultancy offerings. Service Delivery Oversee the planning and successful delivery of consultancy engagements and project implementations. Ensure all projects delivered through the PMO are well-governed, on time, within scope, and meet quality standards. Stakeholder Engagement Act as a senior point of contact for customers, ensuring services More ❯

Ensure compliance with industry standards and best practices. Collaborate with stakeholders and external partners to drive innovation and improvements. Perform impact analysis and quality assurance for system modifications. Balance service delivery with cost efficiency , taking ownership of technical decisions. Build strong relationships with suppliers and managed service providers . Skills & Experience Required: Proven experience in network project … delivery , not just day-to-day support. Strong knowledge of Cisco, SD-WAN, VLAN, Static & Dynamic Routing, Azure vWAN . Experience with Avaya telephony (desirable but not essential). Familiarity with AWS, Zscaler, SolarWinds, Sentinel . Ability to write and maintain technical documentation . Experience working in large, complex organisations with supplier management exposure. Strong problem-solving and communication More ❯

ll be responsible for managing and developing our professional services team while working closely with our sales team and clients. You'll play a pivotal role in overseeing the delivery of a wide range of IT service solutions, ensuring projects are delivered effectively and clients receive the highest level of service. If you're a team player with … of ControlSuite and Papercut being preferable. KEY RESPONSIBILITIES Managing the PS team. Oversee client infrastructure and ensure smooth operations. Managing and maintaining our clients' print solution environments, ensuring seamless service delivery and performance. Collaborate with various departments to ensure project success. Be the lead in providing excellent customer service and maintaining strong client relationships. Work in a More ❯

to security threats Analysing security breaches to identify the root cause. Compile and present CSOC monthly reporting and provide guidance around improving security posture Provide technical support within client service reviews along with attending any other meetings at the CSOC Managers discretion Articulation of security risk to customers in a language that can be understood by business representatives Responsible … for continual service improvement activities within the CSOC Ensuring the integrity of client IT infrastructures Protecting information systems residing upon them from external and internal attack/compromise Conducting privilege account reviews Conducting security assessments through vulnerability testing and risk analysis Maintaining high quality security incident resolution and performance within the CSOC What are we looking for in the … written and oral communications skills Great interpersonal and teamwork skills Aptitudes and Attributes Strong analytical skills, clear logical thinking and good judgement Excellent communication skills both written and verbal Service delivery mentality and experience. Time management and expectation management. Curiosity and tenacity. Self-motivated proactive individual. Ability to work under pressure with competing priorities. Ability to work independently More ❯

a senior member of the CS team, they are responsible for continuous improvement of Hallam's client experience and commercial success, contributing to enhancement in the quality and innovative delivery of work for clients and contributing to a collaborative and engaging CS team culture. Purpose: Drive strategic growth and retention by developing and executing comprehensive account strategies to meet … sales and performance goals Build and maintain strong client relationships, acting as the primary point of contact and ensuring high client satisfaction through excellent service delivery Lead cross-functional teams, managing and coaching account managers while orchestrating specialist teams to deliver high-quality digital campaigns and solutions Ensure commercial success by managing account profitability, filling revenue gaps, and … goals are met Client Deliverables and Accountability Ensure the highest standards for client-facing materials (e.g. onboarding documentation, performance reports, QBRs, pitch decks), working closely with teams for timely delivery Take ownership of client briefs, ensuring they meet expectations and uphold high standards Accountable for the success of key financial and team data reporting to senior leadership Revenue and More ❯

working cross functionally in both an agile and waterfall fashions. The project manager will take end to end ownership of projects, ensuring bid, formation of the team, and successful delivery to scope/budget. This is a senior opportunity within the company, involving management of resources, teams, and risks. The ideal candidate will have a background in managing IT … hybrid working arrangement. Job Description for the IT Project Manager: Efficiently deliver technical projects to time, specification, budget and customer satisfaction using Agile and Waterfall methodologies. Create and maintain delivery plans for multiple concurrent projects. Engage with Service Delivery Managers and wider teams to acquire and release resources as required Successfully manage changes to scope and timescales More ❯

working cross functionally in both an agile and waterfall fashions. The project manager will take end to end ownership of projects, ensuring bid, formation of the team, and successful delivery to scope/budget. This is a senior opportunity within the company, involving management of resources, teams, and risks. The ideal candidate will have a background in managing IT … hybrid working arrangement. Job Description for the IT Project Manager: Efficiently deliver technical projects to time, specification, budget and customer satisfaction using Agile and Waterfall methodologies. Create and maintain delivery plans for multiple concurrent projects. Engage with Service Delivery Managers and wider teams to acquire and release resources as required Successfully manage changes to scope and timescales More ❯

an enthusiastic Data Analyst Apprentice to join our team, helping to deliver specific areas of the business intelligence work programme through the analysis and interpretation of both contextual and service data. The role is fundamental to ensuring that senior management and commissioners have the best intelligence available to them to support decision making and service delivery, allowing More ❯

health pathways for managing the spread of human pathogens within the UK. Both roles within the Bioinformatics Division will be part of a small team of bioinformaticians supporting the service delivery and the development of new pathogen pipelines and analysis components which will be integrated into the overarching bioinformatics processes for delivering a genomics service. Digital and Data … data and analytics services. Bioinformatics Based within the Digital & Data Directorate, the Bioinformatics Division works across the organisation and with external partners to lead the design, development, maintenance and delivery of surveillance systems, with a focus on accessibility, interoperability and improving health security outcomes. The Division is also responsible for the provision of an informatics capability to support laboratory … will be held week commencing 25th August 2025. Please note, these dates are subject to change. Eligibility Criteria External Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants). Security Clearance Level Requirement Successful candidates for this role must pass an enhanced disclosure and barring security check before they can be appointed. More ❯

to expand the company's client portfolio, targeting new federal government agencies outside of the Defense while deepening existing relationships. Operational Excellence: Maintain and enhance operational efficiency, ensuring that service delivery meets and exceeds client expectations. Financial Oversight: Oversee financial performance, including budgeting, forecasting, and cost optimization, ensuring sustained profitability. Compliance and Governance: Ensure adherence to federal government More ❯

Job Purpose: The successful candidate will drive digital transformation and optimise technology systems. This role focuses on analysing existing IT infrastructure, identifying technology needs, and implementing solutions that enhance service delivery, tenant engagement, and operational efficiency. The Technology Analyst will work closely with cross-functional teams to ensure technology aligns with business goals and supports the evolving needs … solutions, and other digital tools. Provide recommendations for optimising existing systems to improve data accuracy, reporting capabilities, and user experience. Evaluate and manage relationships with external technology vendors and service providers, ensuring that their solutions align with the organisation's needs. Act as a liaison between users and the IT team, ensuring that technical issues are resolved promptly. In More ❯

design and build intelligent tools that automate core business tasks and streamline operational processes. This is not a back-office role, your work will directly impact efficiency, scalability, and service delivery across a highly regulated, enterprise-scale environment. You'll work at the forefront of agentic AI systems, leveraging platforms like Azure AI and automation tools such as More ❯

and Perform - Create actionable Account Development Plans with clear KPIs, and maintain strong in-person engagement through site visits, QBRs, and strategic sessions. Deliver Seamlessly –-Collaborate with Customer Success, Service Delivery, and internal teams to ensure flawless execution and ongoing client satisfaction. What You Bring – Your Experience Matters: 3+ years proven success in Managed LAN/WAN solution More ❯

Manager, you will be responsible for: Leading, supporting and motivating a team of Business Systems Executives and Administrators. Overseeing the allocation of workloads and manage team capacity, ensuring efficient service delivery of all mandatory tasks and project work is delivered within the set SLA's/agreed deadlines. Developing a positive culture of delivering feedback to Operational Teams. … employees' great work we are all invited to our annual Christmas and Summer parties. Pension - We offer a contributory pension scheme with Royal London as well as death-in-service benefit. Bonus scheme - All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year's service. Health and wellbeing - The MediCash app More ❯

seasoned Dynamics 365 Developer ready to take the lead on impactful projects? Join a dynamic, product-focused organisation where your expertise will shape the future of customer engagement and service delivery. My Global leading client are looking for someone who thrives in a collaborative, agile environment and is passionate about building smart, scalable solutions across Customer Service , Marketing More ❯