1 to 25 of 28 Remote Service Management Jobs in the Midlands

As a Transition Manager, you will contribute to the development and delivery of a high-quality transition management service. You'll work in a IT Service Management capabilities team, essential to your success will be the ability to build and maintain effective relationships with a variety of … stakeholders and suppliers, both internal and external. This role aligns with the Service Transition Manager from the Government Digital and Data Framework You will act as an escalation point for stakeholders where the transition procedure does not cover new demand requests. You will also liaise with other functions and … ll be responsible for effectively transitioning new and changed services coordination from internal and external supplier demand, managing reported issues or information requests. The Service Transition Manager plays a critical role in managing and delivering service transition processes while actively contributing to projects and evolving business requirements. This More ❯

to transform and manage their business by harnessing the power of technology. You will be involved in all technical aspects of the implementation of Service Management, Service Integration, and Management solutions for our existing and prospective clients using the ServiceNow Platform. Your role requires that you … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Core involvement in the technical implementation of ServiceNow using Service Management practices based on Capgemini and Industry standards. Co-Design … Experience level Experienced Professionals Contract type Permanent Location Birmingham, London, Manchester, Woking Business unit Cloud Infrastructure Services Brand Capgemini Professional communities Cloud Infrastructure Management When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works More ❯

Head of IT Service Management Nottingham (Hybrid) £100,000 - £115,000 + Package Retail Sector We're supporting a leading global retail business, currently undergoing a large-scale IT and business transformation, in the search for a Head of IT Service Management. This is a critical leadership … hybrid working, focused on shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy … management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to streamline operations and improve user experience. Partner with regional IT teams, business leaders, and third-party providers to ensure consistent More ❯

no: 556867 Work type: Full time Site: Redditch Categories: IT Location: West Midlands, Worcestershire Salary: Up to £55,000 Business Area: Halfords Support Centre Service Assurance Manager About us At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we … the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience-from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to … So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far. The role As a Service Assurance Manager you are passionate about delivering an exceptional end-to-end view of service performance and customer experience across IT services. You More ❯

systems, with a particular focus on SAP applications. This is an exciting opportunity to play a key role in supporting both day-to-day service and continuous improvement across a range of applications including SAP S/4HANA, SAP FSM, Ariba, Ortec, and Paragon. Employment type: Permanent Location: Warwick … systems, with a particular focus on SAP applications. This is an exciting opportunity to play a key role in supporting both day-to-day service and continuous improvement across a range of applications including SAP S/4HANA, SAP FSM, Ariba, Ortec, and Paragon. What you'll be doing … technical stakeholders. What we're looking for: Essential: Strong experience in SAP environments, ideally in one or more of the following areas: Finance, Field Service Management, Engineering, Warehouse Management, Sales & Distribution, Logistics. Solid technical and analytical skills, with a strong attention to detail. Proven problem-solving capabilities More ❯

to oversee the daily functions of a Data Integration Services Team. Primary Duties: To design and deliver a robust, performant, and auditable Data Integration Service Implement a data integration service based on approved department technologies. Specify governance and best practice methodologies. Provide leadership to, and management of … the Data Integration Service Team. Manage the development and training of staff in the team, ensuring that their skills remain current and develop as the needs of the role change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the … departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact point for Product and Delivery Managers who are customers of the Data Integration Service. Act as More ❯

to oversee the daily functions of a Data Integration Services Team. Primary Duties: To design and deliver a robust, performant, and auditable Data Integration Service Implement a data integration service based on approved department technologies. Specify governance and best practice methodologies. Provide leadership to, and management of … the Data Integration Service Team. Manage the development and training of staff in the team, ensuring that their skills remain current and develop as the needs of the role change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the … departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact point for Product and Delivery Managers who are customers of the Data Integration Service. Act as More ❯

Job Description Service Design Architect UK Full-time Location: Derby or Bristol (Hybrid) About the Role Are you ready to shape innovative service solutions in a dynamic environment? We're seeking a talented Service Design Architect to join our team, driving impactful change and designing seamless customer … experiences. We are hiring a UK Service Design Architect to join an exciting, delivery-focused team in Digital and IT at Rolls-Royce. You will be responsible for defining the Service Strategy and Design of all new services and applications across the UK, including the UK defence sector. … As the UK Service Design Architect, you will work as part of a small team to identify Supply Chain partners and service models for new UK services. This role is ideal for someone with strong delivery focus, experience in designing and contracting service delivery arrangements with blue More ❯

the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience-from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to … Halfords is quickly becoming a digital services business. In addition to being a leading UK retailer, Halfords has now developed a market leading field service management platform that enables businesses to deliver their complex services to customers through an end-to-end digital solution. The platform is deployed … business. The platform has now been taken to market to enable other businesses in our sector and other industries globally to deliver market leading service delivery and an unrivalled customer experience. This SaaS division is called Avayler (). If you're willing to get stuck in, you'll love More ❯

the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience-from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to … Halfords is quickly becoming a digital services business. In addition to being a leading UK retailer, Halfords has now developed a market leading field service management platform that enables businesses to deliver their complex services to customers through an end-to-end digital solution. The platform is deployed … business. The platform has now been taken to market to enable other businesses in our sector and other industries globally to deliver market leading service delivery and an unrivalled customer experience. This SaaS division is called Avayler (). If you're willing to get stuck in, you'll love More ❯

Jeopardy Coordinator- £12.62 an hour-hybrid- administration About the roleAs a Field Service Management Jeopardy Coordinator, you will be responsible for allocating work out to the Tech engineers. You will be using an automated system to allocate roles, manually assigning the work, arranging for extra staff, arranging parts More ❯

Salary: Up to £37,000 + 10% annual bonus + benefits package Take the lead in managing and developing NFU Mutual's Data Asset Management catalogues. Stay ahead of emerging data management tools, trends, and best practices. Hybrid working options with up to 80% home working About the … role Are you passionate about data governance, innovation, and driving business value through effective data management? At NFU Mutual, we're on a mission to enhance and optimise our Information Asset catalogues, and we need a skilled professional to take the lead in managing, maintaining, and evolving our data … You'll ensure these catalogues align with NFU Mutual's policies and processes while supporting the business in their understanding and use of data management tools and process. You'll support the Information Asset Management service, resolving incidents and assisting users to enhance data management capabilities More ❯

Shape and influence a growing digital service at a key point in NFU Mutual's transformation. • Work cross-functionally to challenge, improve, and elevate service performance. • Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon. About the role NFU Mutual is undergoing an exciting digital transformation … and we're looking for a Digital IT Service Lead to be at the forefront of our journey. Based in our Group IT division, this is a unique opportunity to shape and influence the performance and maturity of our evolving digital service platform. This role involves owning and … improving the service, not just managing incidents. You'll join a strategically important team supporting our customer-facing portal, which includes integration, data, and identity services that underpin our digital platforms. As Digital IT Service Lead, you'll identify and prevent recurring incidents by analyzing data and trends More ❯

setting and executing category vision, working closely with C-suite stakeholders to influence business direction. You will lead commercial strategy, pricing, and product lifecycle management, ensuring that our portfolio achieves both revenue and market share objectives. We are looking for somone that has the experience in leading cross functional … operating model. We are looking for someone that has proven experience in managing services and digital products as a unified approach, involving applying product management principles to both traditional services and digital offerings. Focusing on user needs, market trends, and business objectives to optimise the delivery and experience of … that directly influence financial performance. These KPIs will be aligned to the business objectives. Experience & Skills Required Proven experience in a senior-level category management and commercial leadership role that includes digital product management. A track record of delivering revenue growth, margin improvement, and strategic category success. Strong understanding More ❯

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Nottingham (Hybrid) Eligibility: Must be … excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server … progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. What We Offer: Boost your earnings by £4,500 through our More ❯

Click 'apply for this job' to apply.If you would like to speak the Resourcing Team please contact About the role (External) To direct the management and technical support for Global System for Mobile Communications-Railway (G SM-R) assets, systems and services, providing technical leadership and comprehensive GSM-R … operations support service to Telecoms Network Operations. What will you be doing? • Provide GSM-R subject matter expertise and technical leadership, collaborating with other functions and field-based teams to promote best practices across Digital, Data, and Technology (DDaT) and to restore service as quickly as possible. • Own … the risk profile associated with the GSM-R technology platform, together with the management plan of the potential improvements and related standards in order manage the control and mitigation of risk and provide a sustainable service. • Own and deliver an audit and communication plan, identifying and communicating opportunities to More ❯

presentations to senior leadership. Essential Skills & Experience: Minimum 5 years’ experience as a Business Analyst. Proven track record with ServiceNow implementations or similar enterprise service management platforms. Strong stakeholder management and communication skills across all levels of the business. Skilled in developing clear documentation and visual process More ❯

create, and maintain quality documentation, contribute to teamwork and improvements, all based on industry best practices. What to expect: Provide BAU tasks (incidents/service requests/changes) ensuring SLA’s are met. Supporting, configuring, patching, updating, upgrading of Linux systems according to best practices and standards Monitoring and … RHEL9.xx skills including upgrades, migrations, deployments, and integrations. Experience/Knowledge of PAM, configuring system auditing, Enforcing security compliance, Tailor security policies, Security certificate management, Host security scanning, Microsoft Defender, Qualys Security Application, & RedHat Insights. Configuring, managing, and monitoring network connections Write and troubleshoot Linux Shell Scripts Install/… remove 3rd Party software as requested/required. Knowledge of Linux based Anti-Virus software Experience in VMWare ESXi/vSphere administration including: Capacity Management Virtual Machine deployment. Virtual Machine backups Virtual Machine monitoring ESXi patching and upgrades. Virtual Machine fault diagnosis iLOM/Kernel upgrades SElinux Ability to More ❯

create, and maintain quality documentation, contribute to teamwork and improvements, all based on industry best practices. What to expect: Provide BAU tasks (incidents/service requests/changes) ensuring SLA’s are met. Supporting, configuring, patching, updating, upgrading of Linux systems according to best practices and standards Monitoring and … RHEL9.xx skills including upgrades, migrations, deployments, and integrations. Experience/Knowledge of PAM, configuring system auditing, Enforcing security compliance, Tailor security policies, Security certificate management, Host security scanning, Microsoft Defender, Qualys Security Application, & RedHat Insights. Configuring, managing, and monitoring network connections Write and troubleshoot Linux Shell Scripts Install/… remove 3rd Party software as requested/required. Knowledge of Linux based Anti-Virus software Experience in VMWare ESXi/vSphere administration including: Capacity Management Virtual Machine deployment. Virtual Machine backups Virtual Machine monitoring ESXi patching and upgrades. Virtual Machine fault diagnosis iLOM/Kernel upgrades SElinux Ability to More ❯

services provider in Chesterfield you will be part of a rapidly growing business. Due to sustained growth within the business a new position of Service and Support Administrator has been created to support the Admin Services Team. This will be a busy role and the main purpose of the … to speak to all levels of staff within the wider business - Excellent knowledge of MS Office, in particular Excel - Experience and knowledge of using service management systems to track and resolve service software tickets - Experience of software support What you'll get in return Full timeMonday to More ❯

Warwick HQ and other customer sites on occasion. What you'll do: Lead Strategy & Performance: Develop and deliver a comprehensive Quality, Environmental, and Sustainability management strategy aligned to Telent's business goals. Governance & Compliance: Design, implement and oversee robust quality assurance frameworks, ensuring compliance with industry standards (e.g., ISO9001 … Customer Focus: Ensure customer satisfaction by overseeing timely and effective resolution of quality-related issues. Systems Ownership: Take full ownership of Quality and Environmental Management Systems (QMS & EMS), ensuring they remain fit for purpose and drive business value Who you are: We're seeking an experienced, forward-thinking Quality … a proactive mindset, capable of influencing change and building a culture of excellence across the business. Key Requirements: Proven experience in a senior quality management role in a regulated environment (Highways is preferred, however we will also consider Rail, Civil Engineering, Construction, or Telecoms). leadership skills with experience More ❯

Warwick HQ and other customer sites on occasion. What you'll do: Lead Strategy & Performance: Develop and deliver a comprehensive Quality, Environmental, and Sustainability management strategy aligned to Telent's business goals. Governance & Compliance: Design, implement and oversee robust quality assurance frameworks, ensuring compliance with industry standards (e.g., ISO9001 … Customer Focus: Ensure customer satisfaction by overseeing timely and effective resolution of quality-related issues. Systems Ownership: Take full ownership of Quality and Environmental Management Systems (QMS & EMS), ensuring they remain fit for purpose and drive business value Who you are: We're seeking an experienced, forward-thinking Quality … a proactive mindset, capable of influencing change and building a culture of excellence across the business. Key Requirements: Proven experience in a senior quality management role in a regulated environment (Highways is preferred, however we will also consider Rail, Civil Engineering, Construction, or Telecoms). leadership skills with experience More ❯

interface control documents. Knowledge of BI and analytics tools like Power BI, Pentaho, ElasticSearch, Solr, or Apache Kafka. Solid experience with engineering methodologies and service management best practices. A proactive approach to problem-solving and collaboration, with the ability to work closely with technical and non-technical teams. More ❯

number of new customers they are looking for a senior person to join the team. Your role will help integrate systems to deliver excellent service to clients. With the speed of growth, it is key that quality, stability, and scalability are key elements to everything we do. ESSENTIAL SKILLS … an Agile environment including using Continuous Integration At least 5 years of experience in a professional development capacity PREFERRED SKILLS: Knowledge of large data management Product development in a tech start-up or small fast-growing company DUTIES AND RESPONSIBILITIES You will be responsible for a greenfield project and … ownership of this. Participate in a small, experienced, energetic team on a rapid, agile-based development schedule. Work closely with clients, project leads, and service management teams to troubleshoot and diagnose issues Proactively identify application improvements and identify the best technical solution for implementation Perform peer reviews of More ❯

the health, performance and availability of critical systems, directly impacting operational efficiency. Using your engineering expertise, you will implement solutions that enhance reliability, including service instrumentation with tools such as Open Telemetry, improve logging practices and develop features for maintainability. You will also help engineer tools and automation for … effective service management. Collaboration is key, working across multiple functions to integrate reliability and observability best practices into the software development life cycle. By supporting governance standards set by the central teams, you will foster a culture where these principles are integral to development. Your contributions will ensure our … systems meet user demands and enhance overall service performance. This role is eligible for inclusion in the Company’s hybrid working from home policy. Preferred skills and experience Excellent knowledge of Site Reliability Engineering principles, including the creation and management of effective Service Level Indicators (SLI) and More ❯