1 to 25 of 35 Remote Service Management Jobs in the Midlands

Service Architect - Public Sector £500-£550 Outside IR35 Hybrid Working - 1-2 days on site a week The Service Architect will be responsible for designing and documenting service architecture and processes that aligns with business objectives. The Service Architect will be required to work closely with … the M365 Project Manager, Technical Architect, service delivery teams, and the wider stakeholder community. The Service Architect will ensure the new service model supports not only the new M365 services but the continuation of service for existing technologies within the estate. Key responsibilities To be responsible … for the development and documentation of the ICT Service Strategy and associated service model roadmaps. Creation of Service Architectures that maximises the efficiency of all support scenarios whilst minimising the costs for Service Delivery To ensure that the ICT service architecture meets all the relevant More ❯

Service Architect - Public Sector £500-£550 Outside IR35 Hybrid Working - 1-2 days on site a week The Service Architect will be responsible for designing and documenting service architecture and processes that aligns with business objectives. The Service Architect will be required to work closely with … the M365 Project Manager, Technical Architect, service delivery teams, and the wider stakeholder community. The Service Architect will ensure the new service model supports not only the new M365 services but the continuation of service for existing technologies within the estate. Key responsibilities To be responsible … for the development and documentation of the ICT Service Strategy and associated service model roadmaps. Creation of Service Architectures that maximises the efficiency of all support scenarios whilst minimising the costs for Service Delivery To ensure that the ICT service architecture meets all the relevant More ❯

to transform and manage their business by harnessing the power of technology. You will be involved in all technical aspects of the implementation of Service Management, Service Integration, and Management solutions for our existing and prospective clients using the ServiceNow Platform. Your role requires that you … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Core involvement in the technical implementation of ServiceNow using Service Management practices based on Capgemini and Industry standards. Co-Design … Experience level Experienced Professionals Contract type Permanent Location Birmingham, London, Manchester, Woking Business unit Cloud Infrastructure Services Brand Capgemini Professional communities Cloud Infrastructure Management When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works More ❯

Head of IT Service Management Nottingham (Hybrid) £100,000 - £115,000 + Package Retail Sector We're supporting a leading global retail business, currently undergoing a large-scale IT and business transformation, in the search for a Head of IT Service Management. This is a critical leadership … hybrid working, focused on shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy … management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to streamline operations and improve user experience. Partner with regional IT teams, business leaders, and third-party providers to ensure consistent More ❯

no: 556867 Work type: Full time Site: Redditch Categories: IT Location: West Midlands, Worcestershire Salary: Up to £55,000 Business Area: Halfords Support Centre Service Assurance Manager About us At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we … the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience-from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to … So put yourself at the heart of a dynamic, fast-paced working environment where expertise and focus take people far. The role As a Service Assurance Manager you are passionate about delivering an exceptional end-to-end view of service performance and customer experience across IT services. You More ❯

Senior IT Service Manager Paying £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Manager to join our Digital Channels supporting and leading on Live Service for DWP. Our teams … d love you to join us. What skills, knowledge and experience will you need? Proven experience of delivering a consistently high standard of customer service internally and/or externally unaided by identifying clear pathways for resolution and engagement with relevant stakeholders to successfully manage and resolve issues arising. … Demonstrable experience of IT Service Management eg including knowledge of a Service Management Framework e.g. ITIL Proven ability to demonstrate detailed knowledge and understanding of Digital Products and Services including independently supporting and maintaining Products and Services and presenting Management Information making recommendations as appropriate. More ❯

systems, with a particular focus on SAP applications. This is an exciting opportunity to play a key role in supporting both day-to-day service and continuous improvement across a range of applications including SAP S/4HANA, SAP FSM, Ariba, Ortec, and Paragon. Employment type: Permanent Location: Warwick … systems, with a particular focus on SAP applications. This is an exciting opportunity to play a key role in supporting both day-to-day service and continuous improvement across a range of applications including SAP S/4HANA, SAP FSM, Ariba, Ortec, and Paragon. What you'll be doing … technical stakeholders. What we're looking for: Essential: Strong experience in SAP environments, ideally in one or more of the following areas: Finance, Field Service Management, Engineering, Warehouse Management, Sales & Distribution, Logistics. Solid technical and analytical skills, with a strong attention to detail. Proven problem-solving capabilities More ❯

to oversee the daily functions of a Data Integration Services Team. Primary Duties: To design and deliver a robust, performant, and auditable Data Integration Service Implement a data integration service based on approved department technologies. Specify governance and best practice methodologies. Provide leadership to, and management of … the Data Integration Service Team. Manage the development and training of staff in the team, ensuring that their skills remain current and develop as the needs of the role change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the … departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact point for Product and Delivery Managers who are customers of the Data Integration Service. Act as More ❯

to oversee the daily functions of a Data Integration Services Team. Primary Duties: To design and deliver a robust, performant, and auditable Data Integration Service Implement a data integration service based on approved department technologies. Specify governance and best practice methodologies. Provide leadership to, and management of … the Data Integration Service Team. Manage the development and training of staff in the team, ensuring that their skills remain current and develop as the needs of the role change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the … departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact point for Product and Delivery Managers who are customers of the Data Integration Service. Act as More ❯

and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Understanding of Service Management Framework e.g. ITIL Experience of Data Engineering and Manipulation Experience of operations management at an enterprise level Proven track record of … Operations services and provide expertise to programmes and projects, as well as the development of architectural solutions for technology. You will lead Incident and Service Management with the resolution of critical major incidents/issues impacting live service and ensure all certificate renewals are completed on time. … London the pay is £55,557. If you're based in London, the pay is £61,089. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,094 per year. Holidays: A generous leave package starting at 26 days and rising More ❯

Job Title: Service Delivery Manager (Service Desk/Support) Location: Warwick (hybrid 3 days onsite/2 remote) Salary: £60K–£70K + benefits Reports to: MD Of Digital Overview: Our client is an established digital consultancy who are scaling rapidly this year due to high demand for their … products and services. As a result, they are on the look out for an experienced Service Delivery Manager to support its expanding product and client portfolio. This hands-on role involves managing customer queries, overseeing support operations, and ensuring smooth delivery of services and deployments across their client base. … Key Responsibilities: Manage and triage support tickets, ensuring timely resolution and communication. Monitor SLAs and KPIs, maintaining high service quality. Lead offshore support teams to align with service standards. Act as the main contact for clients on service-related matters. Collaborate with cross-functional teams to resolve More ❯

Jeopardy Coordinator- £12.62 an hour-hybrid- administration About the roleAs a Field Service Management Jeopardy Coordinator, you will be responsible for allocating work out to the Tech engineers. You will be using an automated system to allocate roles, manually assigning the work, arranging for extra staff, arranging parts More ❯

Salary: Up to £37,000 + 10% annual bonus + benefits package Take the lead in managing and developing NFU Mutual's Data Asset Management catalogues. Stay ahead of emerging data management tools, trends, and best practices. Hybrid working options with up to 80% home working About the … role Are you passionate about data governance, innovation, and driving business value through effective data management? At NFU Mutual, we're on a mission to enhance and optimise our Information Asset catalogues, and we need a skilled professional to take the lead in managing, maintaining, and evolving our data … You'll ensure these catalogues align with NFU Mutual's policies and processes while supporting the business in their understanding and use of data management tools and process. You'll support the Information Asset Management service, resolving incidents and assisting users to enhance data management capabilities More ❯

Founded in Nottingham in 2001, our journey began with a clear goal: to establish a best in class communications service for businesses. With over 20 years of achievements in the communications industry, we have flourished and evolved under the guidance of Private Equity ownership. Today, we proudly operate in … plans, we aim to expand our already impressive range of products. The Incident Manager plays a pivotal role in developing and maintaining robust incident management processes throughout our organisation. This position goes beyond merely implementing best practices; it encompasses taking the helm during significant incidents across various platforms and … continuous improvement through in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live More ❯

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Nottingham (Hybrid) Eligibility: Must be … excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server … progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. What We Offer: Boost your earnings by £4,500 through our More ❯

Programme Director – Fleet Management (SAP Experience Required) Contract | £900/day (Inside IR35) Location: Hybrid – 2 days/week in Worcestershire Duration: Initial 6 months We’re seeking a high-impact Programme Director to lead a major Fleet Management transformation programme. While this role does not involve implementing … SAP, strong experience working with SAP (especially Fleet Management or EAM modules) is essential to align with existing systems and ensure successful delivery. The Role: – Lead delivery of a cross-functional fleet management programme from mobilisation to execution – Own governance, planning, stakeholder engagement, and delivery oversight – Ensure alignment … workstreams – Manage internal and external dependencies, driving delivery to plan Requirements: – Proven track record delivering complex operational and systems change – Experience with SAP Fleet Management or EAM functionality – Understanding of fleet operations, maintenance, and lifecycle planning – Background in asset-heavy environments such as transport, logistics, or utilities – Strong leadership More ❯

Programme Director – Fleet Management (SAP Experience Required) Contract | £900/day (Inside IR35) Location: Hybrid – 2 days/week in Worcestershire Duration: Initial 6 months We’re seeking a high-impact Programme Director to lead a major Fleet Management transformation programme. While this role does not involve implementing … SAP, strong experience working with SAP (especially Fleet Management or EAM modules) is essential to align with existing systems and ensure successful delivery. The Role: – Lead delivery of a cross-functional fleet management programme from mobilisation to execution – Own governance, planning, stakeholder engagement, and delivery oversight – Ensure alignment … workstreams – Manage internal and external dependencies, driving delivery to plan Requirements: – Proven track record delivering complex operational and systems change – Experience with SAP Fleet Management or EAM functionality – Understanding of fleet operations, maintenance, and lifecycle planning – Background in asset-heavy environments such as transport, logistics, or utilities – Strong leadership More ❯

presentations to senior leadership. Essential Skills & Experience: Minimum 5 years’ experience as a Business Analyst. Proven track record with ServiceNow implementations or similar enterprise service management platforms. Strong stakeholder management and communication skills across all levels of the business. Skilled in developing clear documentation and visual process More ❯

ERP Master Data Analyst - ERP, JDE, JD Edwards, Oracle JD Edwards, Oracle E1, JD Edwards EnterpriseOne, Master Data Management, Product Data, Metadata, Data Integrity, Data Governance, Manufacturing, IT Analyst, Data Quality, User Access Management, Configuration, Data Mapping – Midlands – Hybrid - £40,000 Our UK-based end-user client is … and interpersonal skills, with the ability to work cross-functionally Understanding of complex data structures and relationships Knowledge of data governance and master data management best practices Ability to mentor and support users on effective data management Strong organisational skills and the ability to manage multiple tasks and … priorities Professional, adaptable, and a strong team player Requirements: A-levels or equivalent (essential) Proficiency with MS Office (essential) Familiarity with ITIL and service management processes (desirable) Key Responsibilities: Oversee product data setup for new product introductions in JDE and i-Theses, including item creation and data validation More ❯

ERP Master Data Analyst - ERP, JDE, JD Edwards, Oracle JD Edwards, Oracle E1, JD Edwards EnterpriseOne, Master Data Management, Product Data, Metadata, Data Integrity, Data Governance, Manufacturing, IT Analyst, Data Quality, User Access Management, Configuration, Data Mapping – Midlands – Hybrid - £40,000 Our UK-based end-user client is … and interpersonal skills, with the ability to work cross-functionally Understanding of complex data structures and relationships Knowledge of data governance and master data management best practices Ability to mentor and support users on effective data management Strong organisational skills and the ability to manage multiple tasks and … priorities Professional, adaptable, and a strong team player Requirements: A-levels or equivalent (essential) Proficiency with MS Office (essential) Familiarity with ITIL and service management processes (desirable) Key Responsibilities: Oversee product data setup for new product introductions in JDE and i-Theses, including item creation and data validation More ❯

ERP Master Data Analyst - ERP, JDE, JD Edwards, Oracle JD Edwards, Oracle E1, JD Edwards EnterpriseOne, Master Data Management, Product Data, Metadata, Data Integrity, Data Governance, Manufacturing, IT Analyst, Data Quality, User Access Management, Configuration, Data Mapping – Midlands – Hybrid - £40,000 Our UK-based end-user client is … and interpersonal skills, with the ability to work cross-functionally Understanding of complex data structures and relationships Knowledge of data governance and master data management best practices Ability to mentor and support users on effective data management Strong organisational skills and the ability to manage multiple tasks and … priorities Professional, adaptable, and a strong team player Requirements: A-levels or equivalent (essential) Proficiency with MS Office (essential) Familiarity with ITIL and service management processes (desirable) Key Responsibilities: Oversee product data setup for new product introductions in JDE and i-Theses, including item creation and data validation More ❯

ensuring effective communication and decision-making. Desired Skills: TOGAF Practitioner certification or equivalent certification in enterprise architecture. ITIL certification or equivalent knowledge of IT service management frameworks. Experience with architecture tools such as Orbus iServer and MS Visio. Proficiency in Domain Driven Design, Modelling (Relationships, topologies, Sequence Diagrams More ❯

ensuring effective communication and decision-making. Desired Skills: TOGAF Practitioner certification or equivalent certification in enterprise architecture. ITIL certification or equivalent knowledge of IT service management frameworks. Experience with architecture tools such as Orbus iServer and MS Visio. Proficiency in Domain Driven Design, Modelling (Relationships, topologies, Sequence Diagrams More ❯

ensuring effective communication and decision-making. Desired Skills: TOGAF Practitioner certification or equivalent certification in enterprise architecture. ITIL certification or equivalent knowledge of IT service management frameworks. Experience with architecture tools such as Orbus iServer and MS Visio. Proficiency in Domain Driven Design, Modelling (Relationships, topologies, Sequence Diagrams More ❯

would be to to oversee the monitoring of a Production, Oracle HCM based system, which includes numerous interfaces, modules and processes critical to maintaining service stability. The role requires expertise in using monitoring tools such as Business Service Management (BSM) to identify and flag events that may … impact the live service, ensuring compliance with stringent KPIs and SLAs. Key Responsibilities * System Monitoring: Continuously monitor Oracle HCM production services using tools like BSM to detect failed or slow processes, database events, and other anomalies that could affect system performance or stability. * Incident Management: Identify, escalate, and More ❯