21 of 21 Remote Service Management Jobs in the Midlands

As a Transition Manager, you will contribute to the development and delivery of a high-quality transition management service. You'll work in a IT Service Management capabilities team, essential to your success will be the ability to build and maintain effective relationships with a variety of … stakeholders and suppliers, both internal and external. This role aligns with the Service Transition Manager from the Government Digital and Data Framework You will act as an escalation point for stakeholders where the transition procedure does not cover new demand requests. You will also liaise with other functions and … ll be responsible for effectively transitioning new and changed services coordination from internal and external supplier demand, managing reported issues or information requests. The Service Transition Manager plays a critical role in managing and delivering service transition processes while actively contributing to projects and evolving business requirements. This More ❯

systems, with a particular focus on SAP applications. This is an exciting opportunity to play a key role in supporting both day-to-day service and continuous improvement across a range of applications including SAP S/4HANA, SAP FSM, Ariba, Ortec, and Paragon. Employment type: Permanent Location: Warwick … systems, with a particular focus on SAP applications. This is an exciting opportunity to play a key role in supporting both day-to-day service and continuous improvement across a range of applications including SAP S/4HANA, SAP FSM, Ariba, Ortec, and Paragon. What you'll be doing … technical stakeholders. What we're looking for: Essential: Strong experience in SAP environments, ideally in one or more of the following areas: Finance, Field Service Management, Engineering, Warehouse Management, Sales & Distribution, Logistics. Solid technical and analytical skills, with a strong attention to detail. Proven problem-solving capabilities More ❯

to oversee the daily functions of a Data Integration Services Team. Primary Duties: To design and deliver a robust, performant, and auditable Data Integration Service Implement a data integration service based on approved department technologies. Specify governance and best practice methodologies. Provide leadership to, and management of … the Data Integration Service Team. Manage the development and training of staff in the team, ensuring that their skills remain current and develop as the needs of the role change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the … departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact point for Product and Delivery Managers who are customers of the Data Integration Service. Act as More ❯

to oversee the daily functions of a Data Integration Services Team. Primary Duties: To design and deliver a robust, performant, and auditable Data Integration Service Implement a data integration service based on approved department technologies. Specify governance and best practice methodologies. Provide leadership to, and management of … the Data Integration Service Team. Manage the development and training of staff in the team, ensuring that their skills remain current and develop as the needs of the role change. Provide technical leadership to the team, coaching members when needed. Ensure that the team works in accordance with the … departments ITIL processes including change, incident, service request and problem management. Monitor and manage the performance of the Data Integration Service, identifying suitable KPIs and opportunities for improvement. Act as the contact point for Product and Delivery Managers who are customers of the Data Integration Service. Act as More ❯

Jeopardy Coordinator- £12.62 an hour-hybrid- administration About the roleAs a Field Service Management Jeopardy Coordinator, you will be responsible for allocating work out to the Tech engineers. You will be using an automated system to allocate roles, manually assigning the work, arranging for extra staff, arranging parts More ❯

setting and executing category vision, working closely with C-suite stakeholders to influence business direction. You will lead commercial strategy, pricing, and product lifecycle management, ensuring that our portfolio achieves both revenue and market share objectives. We are looking for somone that has the experience in leading cross functional … operating model. We are looking for someone that has proven experience in managing services and digital products as a unified approach, involving applying product management principles to both traditional services and digital offerings. Focusing on user needs, market trends, and business objectives to optimise the delivery and experience of … that directly influence financial performance. These KPIs will be aligned to the business objectives. Experience & Skills Required Proven experience in a senior-level category management and commercial leadership role that includes digital product management. A track record of delivering revenue growth, margin improvement, and strategic category success. Strong understanding More ❯

Job Title: Service Desk Team Lead Salary: £ 38,000 - £42,500 Location: Leicester (Hybrid) The Opportunity This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's … a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact on service delivery standards. Benefits: Be part of a forward-thinking, innovative organization leading the automotive retail industry. Work within a dynamic and collaborative IT team. Competitive salary and benefits Career … development opportunities within a growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support More ❯

Job Title: 3rd Line Service Desk Engineer - Lead Salary: £ 38,000 - £42,500 Location: Leicester (Hybrid) The Opportunity This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. … It's a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact on service delivery standards. Benefits: Be part of a forward-thinking, innovative organization leading the automotive retail industry. Work within a dynamic and collaborative IT team. Competitive salary and … benefits Career development opportunities within a growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and More ❯

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Nottingham (Hybrid) Eligibility: Must be … excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server … progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. What We Offer: Boost your earnings by £4,500 through our More ❯

presentations to senior leadership. Essential Skills & Experience: Minimum 5 years’ experience as a Business Analyst. Proven track record with ServiceNow implementations or similar enterprise service management platforms. Strong stakeholder management and communication skills across all levels of the business. Skilled in developing clear documentation and visual process More ❯

create, and maintain quality documentation, contribute to teamwork and improvements, all based on industry best practices. What to expect: Provide BAU tasks (incidents/service requests/changes) ensuring SLA’s are met. Supporting, configuring, patching, updating, upgrading of Linux systems according to best practices and standards Monitoring and … RHEL9.xx skills including upgrades, migrations, deployments, and integrations. Experience/Knowledge of PAM, configuring system auditing, Enforcing security compliance, Tailor security policies, Security certificate management, Host security scanning, Microsoft Defender, Qualys Security Application, & RedHat Insights. Configuring, managing, and monitoring network connections Write and troubleshoot Linux Shell Scripts Install/… remove 3rd Party software as requested/required. Knowledge of Linux based Anti-Virus software Experience in VMWare ESXi/vSphere administration including: Capacity Management Virtual Machine deployment. Virtual Machine backups Virtual Machine monitoring ESXi patching and upgrades. Virtual Machine fault diagnosis iLOM/Kernel upgrades SElinux Ability to More ❯

create, and maintain quality documentation, contribute to teamwork and improvements, all based on industry best practices. What to expect: Provide BAU tasks (incidents/service requests/changes) ensuring SLA’s are met. Supporting, configuring, patching, updating, upgrading of Linux systems according to best practices and standards Monitoring and … RHEL9.xx skills including upgrades, migrations, deployments, and integrations. Experience/Knowledge of PAM, configuring system auditing, Enforcing security compliance, Tailor security policies, Security certificate management, Host security scanning, Microsoft Defender, Qualys Security Application, & RedHat Insights. Configuring, managing, and monitoring network connections Write and troubleshoot Linux Shell Scripts Install/… remove 3rd Party software as requested/required. Knowledge of Linux based Anti-Virus software Experience in VMWare ESXi/vSphere administration including: Capacity Management Virtual Machine deployment. Virtual Machine backups Virtual Machine monitoring ESXi patching and upgrades. Virtual Machine fault diagnosis iLOM/Kernel upgrades SElinux Ability to More ❯

services provider in Chesterfield you will be part of a rapidly growing business. Due to sustained growth within the business a new position of Service and Support Administrator has been created to support the Admin Services Team. This will be a busy role and the main purpose of the … to speak to all levels of staff within the wider business - Excellent knowledge of MS Office, in particular Excel - Experience and knowledge of using service management systems to track and resolve service software tickets - Experience of software support What you'll get in return Full timeMonday to More ❯

Warwick HQ and other customer sites on occasion. What you'll do: Lead Strategy & Performance: Develop and deliver a comprehensive Quality, Environmental, and Sustainability management strategy aligned to Telent's business goals. Governance & Compliance: Design, implement and oversee robust quality assurance frameworks, ensuring compliance with industry standards (e.g., ISO9001 … Customer Focus: Ensure customer satisfaction by overseeing timely and effective resolution of quality-related issues. Systems Ownership: Take full ownership of Quality and Environmental Management Systems (QMS & EMS), ensuring they remain fit for purpose and drive business value Who you are: We're seeking an experienced, forward-thinking Quality … a proactive mindset, capable of influencing change and building a culture of excellence across the business. Key Requirements: Proven experience in a senior quality management role in a regulated environment (Highways is preferred, however we will also consider Rail, Civil Engineering, Construction, or Telecoms). leadership skills with experience More ❯

Warwick HQ and other customer sites on occasion. What you'll do: Lead Strategy & Performance: Develop and deliver a comprehensive Quality, Environmental, and Sustainability management strategy aligned to Telent's business goals. Governance & Compliance: Design, implement and oversee robust quality assurance frameworks, ensuring compliance with industry standards (e.g., ISO9001 … Customer Focus: Ensure customer satisfaction by overseeing timely and effective resolution of quality-related issues. Systems Ownership: Take full ownership of Quality and Environmental Management Systems (QMS & EMS), ensuring they remain fit for purpose and drive business value Who you are: We're seeking an experienced, forward-thinking Quality … a proactive mindset, capable of influencing change and building a culture of excellence across the business. Key Requirements: Proven experience in a senior quality management role in a regulated environment (Highways is preferred, however we will also consider Rail, Civil Engineering, Construction, or Telecoms). leadership skills with experience More ❯

interface control documents. Knowledge of BI and analytics tools like Power BI, Pentaho, ElasticSearch, Solr, or Apache Kafka. Solid experience with engineering methodologies and service management best practices. A proactive approach to problem-solving and collaboration, with the ability to work closely with technical and non-technical teams. More ❯

number of new customers they are looking for a senior person to join the team. Your role will help integrate systems to deliver excellent service to clients. With the speed of growth, it is key that quality, stability, and scalability are key elements to everything we do. ESSENTIAL SKILLS … an Agile environment including using Continuous Integration At least 5 years of experience in a professional development capacity PREFERRED SKILLS: Knowledge of large data management Product development in a tech start-up or small fast-growing company DUTIES AND RESPONSIBILITIES You will be responsible for a greenfield project and … ownership of this. Participate in a small, experienced, energetic team on a rapid, agile-based development schedule. Work closely with clients, project leads, and service management teams to troubleshoot and diagnose issues Proactively identify application improvements and identify the best technical solution for implementation Perform peer reviews of More ❯

the health, performance and availability of critical systems, directly impacting operational efficiency. Using your engineering expertise, you will implement solutions that enhance reliability, including service instrumentation with tools such as Open Telemetry, improve logging practices and develop features for maintainability. You will also help engineer tools and automation for … effective service management. Collaboration is key, working across multiple functions to integrate reliability and observability best practices into the software development life cycle. By supporting governance standards set by the central teams, you will foster a culture where these principles are integral to development. Your contributions will ensure our … systems meet user demands and enhance overall service performance. This role is eligible for inclusion in the Company’s hybrid working from home policy. Preferred skills and experience Excellent knowledge of Site Reliability Engineering principles, including the creation and management of effective Service Level Indicators (SLI) and More ❯

the health, performance and availability of critical systems, directly impacting operational efficiency. Using your engineering expertise, you will implement solutions that enhance reliability, including service instrumentation with tools such as Open Telemetry, improve logging practices and develop features for maintainability. You will also help engineer tools and automation for … effective service management. Collaboration is key, working across multiple functions to integrate reliability and observability best practices into the software development life cycle. By supporting governance standards set by the central teams, you will foster a culture where these principles are integral to development. Your contributions will ensure our … systems meet user demands and enhance overall service performance. This role is eligible for inclusion in the Company’s hybrid working from home policy. Preferred skills and experience Excellent knowledge of Site Reliability Engineering principles, including the creation and management of effective Service Level Indicators (SLI) and More ❯

products, services, methodologies, and techniques to stay ahead of industry advancements. Well-versed in ITIL v4, Agile, and other best practices for optimizing IT service management. Strong understanding of day-to-day SOC operations and industry-leading approaches to incident response and monitoring. Knowledgeable in firewalls, network security groups … access control mechanisms, and other essential security controls. Proven ability to enhance security posture through continuous service improvements. Hands-on experience managing live cyber incidents and implementing effective remediation strategies. Skilled in collaborating with supplier teams to drive managed service enhancements. Comprehensive experience across IT security domains, including More ❯

products, services, methodologies, and techniques to stay ahead of industry advancements. Well-versed in ITIL v4, Agile, and other best practices for optimizing IT service management. Strong understanding of day-to-day SOC operations and industry-leading approaches to incident response and monitoring. Knowledgeable in firewalls, network security groups … access control mechanisms, and other essential security controls. Proven ability to enhance security posture through continuous service improvements. Hands-on experience managing live cyber incidents and implementing effective remediation strategies. Skilled in collaborating with supplier teams to drive managed service enhancements. Comprehensive experience across IT security domains, including More ❯