1 to 25 of 43 Remote/Hybrid Service Management Jobs in the Midlands

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If youve also worked in the following roles, wed also like … hear from you: IT Service Delivery Manager, Service Delivery Manager, IT Business Relationship Manager, IT Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also … like to hear from you: IT Service Delivery Manager, Service Delivery Manager, IT Business Relationship Manager, IT Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager ...

place, now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM … best practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change ...

Senior Service Delivery Manager - £650 per day - Inside IR35 - Hybrid working from Manchester or Derby - 6 Months initial contract. We’re looking for a Senior Service Delivery Manager to lead and transform IT service delivery for one of the UKs most ambitious nuclear new build organisations, operating … forefront of the UK’s Small Modular Reactor (SMR) programme. This is more than a traditional service delivery role. We’re looking for someone who can transform, optimise and mature service delivery, bringing experience from a large-scale enterprise, scale-up or similarly complex environment. You’ll work ...

Title ServiceNow Data and CMDB Specialist Office Location London, Birmingham and Johannesburg Department IT Service Management Applications Working Hours 35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile and flexible working patterns. Our approach to hybrid … CMDB Specialist is responsible for the governance, quality and ongoing development of data held within the ServiceNow platform, with particular responsibility for the Configuration Management Database (CMDB), service data, and reporting and insight delivered through or sourced from ServiceNow. The role makes sure Configuration Items (CIs), their relationships ...

summary As an IT Service Transition Lead at UKHSA, you will ensure that digital and technology services are transitioned into live operation safely, efficiently, and in a way that supports long-term operational resilience.You will play a key role in delivering UKHSA's health security mission by ensuring that … across delivery, technical, and operational teams to embed structured transition processes, reduce risk, and ensure readiness across people, process, and technology. You will influence service design decisions, support adoption of ITIL practices, and enable high-quality service outcomes across national and regional operations. Main duties ...

preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with … committed, connected and creative in making us the world's preferred choice. We are looking for an IT Service Desk Team Leader in Grange Park. The position will be based on-site during the induction and training period (6 months), after which more flexible working arrangements may be available. ...

consult and define the people we want to join us on our journey. The Senior Enterprise Systems Manager is accountable for the operational support, service performance, governance and continuous improvement of Mace's enterprise finance systems and associated business-critical applications. The role provides leadership and oversight … outsourced application support team, ensuring services are delivered in line with agreed service levels, operational controls and business requirements. Working closely with Finance, Digital Services and third-party partners, the role ensures the stability, integrity and continual development of enterprise finance platforms, with particular ownership of the IBM Cognos ...

Response – responding with appropriate actions as required regarding tooling within the remit of the SET.* Triaging requests incoming to the Engineering Team mailbox and Service Management intake queue, ensuring ownership within the wider team is appropriately assigned and requests have ownership.**Hybrid working:** The places that you work … client sites, and your home; noting that you will be unable to work at home 100% of the time.## **Your role*** Proficient in IT Service Management principles handling incidents and service requests to meet client SLA’s/OLA’s.* You will be responsible for ensuring ...

services. The team provides support across Live, Development and Test environments, ensuring the availability, performance, and stability of critical infrastructure. Alongside day-to-day service responsibilities, the team also delivers a substantial volume of change, migration, transformation, and project work. A significant portion of upcoming activity involves infrastructure modernisation … operating systems across physical and virtual infrastructure. Support and manage Virtual I/O Server (VIOS) v2 & v3 environments. Administer and maintain IBM Hardware Management Console (HMC) platforms. Perform incident investigation, troubleshooting, and root cause analysis for complex platform issues. Deliver change, upgrade, migration, and transformation activities across ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into live service. Working … across business, technology and operational teams, you'll define the future operating model, establish support and service frameworks, lead transition activities and ensure a seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations and a customer experience ...

digital strategy and roadmap Providing leadership across Digital and Information Services, ensuring high-quality, secure and resilient services Leading major digital transformation initiatives, continual service improvement programmes and organisational change activities Developing strong relationships with clinical, operational and executive stakeholders to drive digital innovation and service excellence Acting … organisational resilience activities Driving improvements in data and analytics capability to support evidence-based decision making and clinical excellence Leading on governance, risk management, service management and assurance frameworks across digital services Managing significant budgets, business cases and investment decisions to maximise value and support strategic objectives ...

exceptional. What you'll actually do You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery - it's complete ownership of customer success during the most critical phase of their … contribute to improving how we onboard customers across the board. What you'll bring You'll need{{:}} Proven experience in IT Project Management, Technical Delivery, Service Desk Leadership, or Customer Success roles Strong technical background with solid knowledge of M365, Azure, networking, and related technologies Excellent written ...

required. Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions. Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users. Support … architecture, owning and maintaining High Level Designs (HLD), Low Level Designs (LLD), topology diagrams and As-Built documentation. Lead the design, implementation and lifecycle management of resilient, scalable and secure LAN, WAN, WLAN and cloud-connected infrastructure, ensuring alignment with NCSC Secure by Design principles. Provide technical assurance across ...

ways of working enabled by the new S/4HANA environment Identify opportunities to simplify, standardise and improve end-to-end finance processes and service delivery Challenge existing processes and behaviours where these are not aligned to the future operating model Drive practical continuous improvement initiatives that deliver measurable … procedures to improve rigour in FSS Lead the FSS focus on key operational enablers within the transformation, with particular emphasis on Master Data Management (MDM) Work with technology and process teams to maximise the value of S/4HANA, MDM and tools such as ServiceNow Identify opportunities to improve ...

ways of working enabled by the new S/4HANA environment Identify opportunities to simplify, standardise and improve end-to-end finance processes and service delivery Challenge existing processes and behaviours where these are not aligned to the future operating model Drive practical continuous improvement initiatives that deliver measurable … procedures to improve rigour in FSS Lead the FSS focus on key operational enablers within the transformation, with particular emphasis on Master Data Management (MDM) Work with technology and process teams to maximise the value of S/4HANA, MDM and tools such as ServiceNow Identify opportunities to improve ...

ServiceNow Developers to support a contract-based programme. We are looking for ServiceNow professionals with strong hands-on development experience and exposure to Customer Service Management (CSM) and/or Strategic Portfolio Management (SPM) . Key Responsibilities: Develop and configure solutions across the ServiceNow platform. Work with … commercial experience as a ServiceNow Developer/Technical Consultant . Hands-on ServiceNow development experience. Strong JavaScript and ServiceNow scripting knowledge. Experience with Customer Service Management (CSM) and/or Strategic Portfolio Management (SPM) . Experience with ServiceNow configuration, workflows, integrations and customisation. Strong understanding ...

investigations and ensuring the effective use of ANPR capabilities across the Agency. Role Description The post holder will be responsible for the administration and management of the National ANPR Service (NAS), maintaining the integrity, effectiveness and compliance of systems used by more than 600 Officers and staff across … supporting documentation for use in criminal investigations and court proceedings, ensuring that all material is accurate, evidentially robust and compliant with disclosure and data management requirements. As part of the ANPR Bureau’s 24/7/365 support model, the post holder will participate ...

Infrastructure and Cloud Operations practice supports enterprise customers through innovative automation, monitoring, orchestration, and emerging AI-driven solutions that improve operational efficiency, resilience, and service quality. Our teams work at the forefront of infrastructure transformation, combining deep technical expertise with industry best practices to deliver secure, reliable, and scalable … career As a Server Tooling and Orchestration Specialist, you will play a key role in supporting and evolving enterprise automation platforms that enable automated service delivery, event management, workflow orchestration, and future AI-enabled operational services across customer environments. Working within a highly governed, ITIL-aligned service ...

Infrastructure and Cloud Operations practice supports enterprise customers through innovative automation, monitoring, orchestration, and emerging AI-driven solutions that improve operational efficiency, resilience, and service quality. Our teams work at the forefront of infrastructure transformation, combining deep technical expertise with industry best practices to deliver secure, reliable, and scalable … career As a Server Tooling and Orchestration Specialist, you will play a key role in supporting and evolving enterprise automation platforms that enable automated service delivery, event management, workflow orchestration, and future AI-enabled operational services across customer environments. Working within a highly governed, ITIL-aligned service ...

acquisition At GXO, we're looking for an experienced HR Support Desk Manager to lead our People Services Support function, overseeing colleague support, case management and onboarding services. This is a unique opportunity to bring together ways of working, systems and processes across two organisations , creating a seamless, high … leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. Youll also have access to our MyBenefits platform offering a variety of high street discounts ...

hardware support - Remote support and troubleshooting - Supporting internal projects as assigned - Maintaining good working relationships with internal and external stakeholders and 3rd party IT service providers - Participating in the out-of-hours on-call support rota What we are looking for Essential: - IT support and problem-solving experience across … Teamwork and collaboration skills - Customer-focused, can-do attitude Desirable: - Good knowledge of business processes within the 3PL/Logistics sector - Experience using IT Service Management/helpdesk ticketing solutions - SQL writing experience - Experience using and/or supporting Warehouse Management Systems and Carrier Management Systems ...

provide second and third-line support for our business-critical applications, ensuring systems operate securely, efficiently and reliably. You will support change and release management activities, maintain integrations and automations and work closely with suppliers and internal teams to resolve incidents and enhance application performance. This position sits … farmers need. Provide day-to-day operational support for key business applications, including Dynamics 365, SharePoint and Power Platform Investigate and resolve application incidents, service requests and user issues within agreed service levels Support patching, upgrades, releases and deployment activity, ensuring appropriate testing, rollback plans and documentation ...

technical support, including ownership and resolution of tickets and acting as a technical escalation point for the team. This role involves monitoring performance against service level agreements (SLAs), coordinating with other departments, implementing best practices, and driving improvements in support processes and customer satisfaction. This role will deputise … also take part in the on call rota. Daily duties and responsibilities will include: Motivate, train, coach and equip the team to enable excellent service levels to be provided Conduct regular performance reviews, provide feedback, and support staff development Ensure that support services are delivered in line with SLAs ...

Field Service Helpdesk Specialist Remote (WFH) (East Midlands) Full-time, permanent Competitive salary We’re recruiting a Field Service Helpdesk Specialist for an established equipment supplier supporting customers across the UK. You’ll be the first point of contact for technical service requests, resolving issues where possible … coordinating field engineers when on-site support is needed. What you’ll do Log and prioritise incoming calls, emails and service tickets. Guide customers through initial troubleshooting and escalate complex issues. Schedule engineers, monitor job progress and keep customers updated. Maintain accurate records in the service management ...