4 of 4 Remote Support Specialist Jobs in the Midlands

Sponsorship not available - UK right to work required | Weekend rota with remote working included We're hiring two IT Support & Technical Specialists for a growing automotive tech business in the Warwickshire area (commutable from Birmingham, Solihull, Redditch, Worcester). This is a chance to use your IT skills across software, ECU calibration and data projects in a supportive, tech … driven team. You don't need a software engineering background - proven IT support experience, problem-solving ability and the drive to learn are what matter. Full training, including ECU reads and mapping, is provided. We're looking for someone both technically capable and personable: confident speaking with clients, explaining solutions clearly, and bringing a friendly, professional approach alongside your … technical know-how. Key Responsibilities As an IT Support & Technical Specialist, provide 2nd and 3rd line technical support to customers and colleagues. Troubleshoot issues, resolve escalations, and deliver clear technical guidance. Develop, maintain, and improve internal software applications and tools. Work on vehicle/ECU mapping and reading projects (full training provided). Analyse data and outputs More ❯

passion for customer service? Do you enjoy problem-solving, working with innovative products, and helping customers get the best out of their systems? We’re looking for a Product Support Specialist to join our growing support team. In this role, you’ll be at the forefront of customer interaction—delivering high-quality support, resolving technical queries … and ensuring every customer feels valued. What you’ll be doing Providing first-class technical support to customers worldwide, handling enquiries from first contact through to resolution. Delivering both remote and on-site support, including customer product installations. Creating and maintaining accurate product documentation. Supporting new product releases by executing test scripts and contributing feedback. Building strong relationships … with customers and working closely with the wider support team to continuously improve services. What we’re looking for Strong communication and interpersonal skills, with the ability to explain technical concepts clearly. Good working knowledge of computer systems in a laboratory environment. Confident with general software use in Windows environments. Analytical problem-solver with the ability to manage and More ❯

Your new company Are you passionate about solving technical challenges and delivering exceptional customer experiences? We're seeking a Technical Support Specialist to join our dynamic team and help drive high-quality outcomes through expert troubleshooting and proactive case management.This hybrid role offers the flexibility of remote work combined with in-office collaboration at our Solihull location. Your … new role Serve as the primary technical contact for support cases Manage the full lifecycle of each case-from intake to resolution Troubleshoot application behaviour, data inconsistencies, configuration issues, and integration challenges Communicate clearly and consistently with customers throughout the resolution process Document findings to support internal knowledge sharing and process improvement Identify recurring issues and collaborate with … peers to enhance support efficiency Ensure case handling meets service-level expectations, balancing speed and accuracy What you'll need to succeed 2-4 years of experience in technical, systems, or application support Proficiency in PHP and SQL, with the ability to debug and interpret code and queries Ability to read and understand JavaScript in a troubleshooting context More ❯

Your new company Are you passionate about solving technical challenges and delivering exceptional customer experiences? We're seeking a Technical Support Specialist to join our dynamic team and help drive high-quality outcomes through expert troubleshooting and proactive case management.This hybrid role offers the flexibility of remote work combined with in-office collaboration at our Solihull location. Your … new role Serve as the primary technical contact for support cases Manage the full lifecycle of each case-from intake to resolution Troubleshoot application behaviour, data inconsistencies, configuration issues, and integration challenges Communicate clearly and consistently with customers throughout the resolution process Document findings to support internal knowledge sharing and process improvement Identify recurring issues and collaborate with … peers to enhance support efficiency Ensure case handling meets service-level expectations, balancing speed and accuracy What you'll need to succeed 2-4 years of experience in technical, systems, or application support Proficiency in PHP and SQL, with the ability to debug and interpret code and queries Ability to read and understand JavaScript in a troubleshooting context More ❯