1 to 25 of 49 Technical Support Jobs in the Midlands

Technical Support Analyst 5 days a week - Wolverhampton Competitive Salary with bonus We are currently looking for an experienced Technical Support Analyst to help provide technical support across an entire IT estate, for a company that are morally green and looking to make an … complex hardware, software, and network issues reported Collaborate with other IT teams, such as infrastructure, business applications and the data team to resolve complex technical issues and ensure smooth delivery. Document all support activities, including incident details, troubleshooting steps, and resolutions, in the ticketing system Contribute to the … development and maintenance of knowledge base articles and support documentation, adopting ITIL processes and procedures The successful applicant will have experience in the below; 3+ years as 3rd Line/Infrastructure Engineering. 3 years’ significant experience in a 2nd or 3rd line technical support role. Significant experience more »

Senior Technical Support Specialist (Renewable Energy Systems) Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX Job Type: Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between 8:30am – 7pm (with some flexibility for out of hours cover on a rota basis) Salary … you enjoy the satisfaction of a first-time fix? Then join us in empowering energy freedom for all! We’re looking for a Senior Technical Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business … who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you more »

We are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related. You will need an analytical mindset … and a desire to gain a breadth of both functional and technical knowledge across both software and hardware platforms. Location: Birmingham Length: Permanent, full-time Environment: 50% hybrid working Responsibilities: Performs appropriate triage activities to support response within service level agreements. Ensures timely and accurate updates to support tickets. Responsible for ensuring any issues or concerns with support service levels are escalated in a timely manner to enable action and resolution. Provide feedback to update, maintain and create relevant support guidelines and knowledge base, processes and procedures which contribute to improving the customer experience and more »

The Technical Support Apprentice vacancy at CNC Speedwell Ltd is an opportunity to train for a highly skilled role, gain nationally recognised qualifications and get paid while you learn! Upon completion, you will have attained the skills and knowledge to start your career as an Engineer with CNC more »

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a IT systems and Networking - Cloud Support Specialist - Level 3 Apprenticeship. Duties will include Support and maintenance of a wide range of infrastructure and business software tools. Role Support and maintenance of … Windows and Linux platforms. Support and maintenance of on premise Virtualisation Infrastructure (VMWare) & Support and maintenance of Cloud Virtualisation Infrastructure (Azure). Assist in the identification and resolution of Cyber related vulnerabilities. Liaise with third party suppliers to resolve I.T. related issues &Assist in the resolution of assigned … Providing assistance to other areas of the IT Service & Solutions department as necessary including areas not detailed above. Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud more »

provider of specialist EPoS systems to the independent retail sector. Their dominant position in the industry is largely down to their best-in-class support, delivered by the passionate, talented in-house support team. Scout Recruiting is now recruiting on their behalf for a Technical Support … Linux (Debian) and MySQL and this is a great opportunity for those with skills or an interest in these areas. Every member of the support team also receives direct support from their colleagues, supervisors and management, so a problem for you can be solved by all. They are … software systems You will need to learn applications and seek ways to improve the reliability and performance of the systems Responsible for the customer support of systems Remotely connecting to customer sites to repair problems Telephone customers and talk through certain functions, and explain the causes and solutions to more »

for detail plus an ability to problem solve - you could be what we need TRLUK are a Telecom Company looking for an office based Technical Support assistant to help us with varied customer needs - from answering calls, problem solving with broadband faults and line faults and organising engineer … services and setting up and dispatching routers and other equipment. You'll be responsible for progressing your own work to a resolution (with the support of the team and our field engineers) - as well as logging your activity on our CRM/ticketing system. You may find yourself solving … a technical query one moment and programming a phone the next. Telephone customer service skills and experience are a must, and you'll need to be well presented, trustworthy and punctual with an engaging, calm and warm manner. You'll be keen to learn and want to seize an more »

A great opportunity has arisen for a Technical Support Manager to join an industry leading faade specialist. You will serve as the cornerstone of their project execution strategy, providing expert technical guidance and hands-on support to facilitate the seamless integration of their facade systems into … projects. Technical Support Manager Position Overview Oversee the installation, maintenance, and repair of facade systems supplied by the company. Provide technical support and guidance on site for facade-related products supplied. Conduct site inspections and audits to ensure adherence to project specifications and standards. Collaborate with … project managers, engineers, and construction teams to coordinate and optimise installation processes. Troubleshoot complex technical issues on site, offering timely and effective solutions. Develop and implement training programs for site teams to enhance their technical skills and product knowledge. Support customers with toolbox talks and pre-start more »

available with either a 9-5 shift pattern or a 2pm - 10pm pattern, which would be fully remote. Project Delivery: Deliver a portfolio of support-related projects, meeting established criteria. Take ownership of commissioning activities within assigned projects. Collaborate effectively with other departments to ensure successful execution of commissioning … tasks. Technical Expertise: Prepare for commissioning activities, both office-based and remote. Conduct on-site commissioning, integrating our proprietary cloud-based software. Perform remote commissioning of software and hardware. Investigate and resolve client issues reported via Jira tickets, email, or account managers. Risk Management and Compliance: Identify risks within … Develop process improvements within the ISO 27001 framework to mitigate risks. Ensure commissioning activities comply with project timelines and quality management standards (QMS). Support and Communication: Communicate directly with customers to resolve problems. Assist with fault finding and analysis on live systems in a remote support capacity. more »

Technical Specification Support Manager Ventilation Products Job Title: Technical Specification Support Manager MVHR & Ventilation Products Industry Sector: Roofing Ventilation, Ventilation Ductwork, Ductwork, Heat Recovery Units, Attenuators, Ventilation, Ductwork, Dry Verge, MVHR, Heat Recovery, Mechanical Ventilation, Insulation, Specification Sales Manager, M&E Consultants, M&E Contractors, Architects … Housebuilders, Local Authorities, Technical Support, Technical Sales, Technical Manager Area to be covered: National (based commutable to Northampton) Remuneration: £45,000 - £50,000 + 10% bonus Benefits: Hybrid company car + phone, laptop, pension, death in service x3 The role of the Technical Specification Support … ducts, valves, grills 100% of your time will be spent generating specifications via architects, local authorities, M&E consultants/engineers and housebuilders Providing technical support to the external sales team Will be required to conduct CPD seminars Daily activity of company CRM system is essential When not more »

Siemens Energy AGT (Aeroderivative Gas Turbines) are excited to be hiring for a Regional Technical Supports Engineer to join our friendly and knowledgeable team. A Snaspshot of Your Day Working with Siemens Energy aero-derivative gas turbines (AGT) based at our facility in Warwick,as a technical support … well as supporting the development and implementation of longer term solutions alongside your engineering colleagues. How Youll Make an Impact Take ownership for the technical matters relating to the support of the customers you are assigned to, including scheduled and un-scheduled activities and issues. Investigate and resolve … technical issues in a timely yet safe manner, supporting the return to service of critical infrastructure equipment. Engage with a range of functions across the business to deliver excellent support to your customers. Identify opportunities for business development with customers, and provide technical leadership on such matters. more »

This Technical Support Engineer role offers a unique opportunity to work in a growing and innovative company within a traditionally archaic industry. While big players in the market are slow to innovate, this company is committed to bringing groundbreaking products to market. Over the past three years, the … stands apart from typical corporate roles. Employees enjoy the freedom to shape their roles, contribute ideas, and see their suggestions implemented. In addition to technical support, you will be responsible for the development, testing, and integration of new camera systems, IoT (4G Routers), and software products, resolving faults … with industry trends and onboarding new hardware products. Additionally, you will manage helpdesk tickets from initiation to resolution, provide fault-finding assistance, and general technical support to customers. You will also create and deliver technical training for engineers and customers, provide onboarding guidan... more »

itle: Technical Support Operative Reporting to: Group Technical Manager Salary: £23K - £25K Main Purpose of Job: Provide technical support to stakeholders, including commercial engineers, end users, and potential customers, ensuring accuracy, efficiency, and excellent communication. Main Responsibilities: - Support commercial engineers, end users, and potential more »

equipment meets the required standards. Coordinating and managing the procurement and qualification process , from selecting and acquiring equipment to ensuring its proper validation. Providing technical support to Manufacturing Operations during troubleshooting and investigations. Conducting data integrity assessments for GMP equipment , safeguarding the accuracy and reliability of collected data. more »

Technical Support Agent £25,000-£30,000 per annum Burton on Trent Permanent Looking for the next step in your Tech support career? Do you want to join a company with plenty of scope for growth? My client is a well-established software house who provide solutions … the automotive/logistics sector across desktop, web and mobile environments. Due to growth they're looking to increase the size of the Software Support team who the successful candidate will work closely with alongside the Developers to resolve any customer issues. In addition you'll also provide training … on the Software to new clients and help with the QA testing. The Role As the successful Technical Support Agent, you can expect your role to include: Providing software support to clients via phone and email Delivering training to clients both virtually and with travel to their more »

When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation … s critical infrastructure connected and protected 24/7. Are you looking for your next challenge? We are currently recruiting for a 1st Line Technical Support to join our NOC Rail team in Warwick. Role Profile: Maintain the availability, performance and security of a critical infrastructure system. Monitor … such as System Centre Operations Manager, Cisco Prime, SolarWinds and McAfee ePO to report and investigate potential issues. Provide a 1st/2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) Attend customer more »

Technical Support Engineer/Applications Engineer/Instrumentation Engineer/Service Engineer/Instrumentation Specialist required for a global manufacturer located in Wellingborough, Northamptonshire. The Technical Support Engineer/Instrumentation Engineer/Applications Engineer will provide technical support and site support (includes international … to £50,000 dependent on experience. Bonus scheme. Hybrid working 34 days holiday (including bank holidays) Increasing with service. Pension Responsibilities: You will provide technical support to customers with instrumentation and flow meters going into a range of process industries including oil & gas, chemical, refineries, food manufacturing, shipping … and other industries. Responsible for first line support for technical queries and problem-solving Working together with Product Management to resolve technical and application problems Support customers with faults remotely, travelling to international sites for troubleshooting if required. Support Service in analysing faults Assisting in more »

Technical Engineer/Service Engineer/Technical Support Engineer required to join a leading pump manufacturer. The successful Technical Engineer/Service Engineer/Technical Support Engineer will be office-based, providing customers and engineers with telephone technical support as well as … offering and providing quotations, services, and products within the pump industry. The successful Technical Engineer/Service Engineer/Technical Support Engineer must have experience in a technical customer support role within engineering ideally within fluid power: Pumps, Valves, Filtration, Hydraulic, Compressed Air, Pneumatics or … be of huge interest. Package £29,000 - £31,000 depending on experience 25 days holiday plus bank holiday Hybrid Opportunity Pension Additional company benefits Technical Engineer/Service Engineer/Technical Support Engineer Role Office-based, providing customers and engineers with telephone technical support as more »

feel valued and trusted. They are big advocates of personal development, growth and progression, with many success stories of this across the company. The Technical Support Engineer role is initially for 6 months. This may go longer, but at this stage, its for 6 months. Salary, Hours and … holiday (including bank holidays) Cash health plan A modern, forward-thinking place to work Commutable From: Wolverhampton, Walsall, Telford, Shrewsbury, Birmingham Role Function The Technical Support Engineer is the first line of technical support for partners, customers and the Regional Sales Managers. By understanding the technical details of the company part numbers, wiring diagrams, and applications, the Technical Sales Engineer will identify issues and support on technical questions and applications. This role will support to provide training and technical support to customers, partners, and sales managers. You will receive more »

are in date and site passes are issued, take care of deliveries and cover the reception duties. In addition, the role includes general office support, covering for and Raising Purchase orders/invoices, supporting the document control system and Management systems, Sharepoint whilst, supporting Environmental data gathering and Data … audit administration paperwork and ensure compliance. Prepare and coordinate audit documentation as needed Ensure all documentation is in line with company and regulatory standards. Support Operational Maintenance and planning departments in the Maintenance management system (Q4) records and reports management. Support Environmental reports and data gathering for continued … site compliance. Budget management and costs savings initiatives to be demonstrated routinely. Technical Planning Assisting in the admin of driving projects within the Biofuels Technical Team, supporting the 3 Biofuels sites ensuring MoCs are update to date and maintain continued progression. Controlled drawing and documentation updating and archiving. more »

Technical Support Engineer, £50K, Worcester, Worcestershire, and work from home Technical Support Engineer jobs, Automotive Engineer jobs, Automotive Engineering jobs, Automation Engineer jobs, Powertrain Engineer jobs, Software Support Engineer jobs. Lots of flexibility on work from home and working hours. Industry leading, innovative, and successful … sector with lots of flexibility work from home most of the time (if you prefer) and flexible working hours. We are looking for a Technical Support Engineer to p rovide internal and direct customer technical support for software platforms that automate, control and monitor test rigs … test automotive engines, electric vehicle batteries, fuel cells, motors, vehicles, powertrains, and components to acquire, analyse and manage test data. Your background as a Technical Support Engineer: We are looking for a candidate that either has experience of test automation systems, measurement systems, PLC control systems or similar more »

A great opportunity has arisen for a Technical Support Manager to join an industry leading faade specialist. You will serve as the cornerstone of their project execution strategy, providing expert technical guidance and hands-on support to facilitate the seamless integration of their facade systems into … projects. Technical Support Manager Position Overview Oversee the installation, maintenance, and ... more »

Siemens Energy AGT (Aeroderivative Gas Turbines) are excited to be hiring for a Regional Technical Supports Engineer to join our friendly and knowledgeable team. A Snaspshot of Your Day Working with Siemens Energy aero-derivative gas turbines (AGT) based at our facility in Warwick,as a technical support … well as supporting the development and implementation of longer term solutions alongside your engineering colleagues. How Youll Make an Impact Take ownership for the technical matters relating to the support of the customers you are assigned to, including scheduled and un-scheduled activities and issues. Investigate and resolve … technical issues in a timely yet safe manner, supporting the return to service of critical infrastructure equipment. Engage with a range of functions across the business to deliver excellent support to your customers. Identify opportunities for business development with customers, and provide technical leadership on such matters. more »

Engineering Technical Support (Office) £40,000 - £50,000 Per Annum + Training + Progression + 10% Bonus Monday - Friday, 40 hours Daventry Commutable from Rugby, Northampton, Banbury, Southam, Towcester Do you have experience servicing electro-mechanical machinery or within a remote technical troubleshooting position? Are you looking more »

Technical Support Agent - Permanent Monday to Friday, 9am-5pm (including out of offices 1 week in approx. 6) Are you a motivated and technical individual who is looking to work for a well-established company that offer excellent training and skill development opportunities? We are recruiting for … a Technical Support Agent on a full-time permanent basis. You will be working directly with customers to educate them on features and carry out remote remedial work for the company's software. Areas of responsibility include: Answer calls and emails to resolve technical issues by remotely more »