26 to 50 of 73 User Experience Jobs in the Midlands

scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of IT Service Management in an ITIL or equivalent Framework. Proven experience of supporting the delivery of projects … will support the seamless transition of complex digital services into stable business-as-usual operations, ensuring minimal disruption while maintaining service quality and enhancing user experience across digital channels. You'll be empowered to lead the planning, scheduling, and coordination of service transitions, working collaboratively with cross-functional ...

fulfilling service requests efficiently and professionally. Acting as the initial point of contact for IT issues, the role focuses on delivering an excellent user experience, following defined processes, and escalating issues where necessary to ensure a timely resolution. Responsibilities: Act as the first point of contact … resolve common hardware and software issues, escalating more complex problems as required. Produce and contribute to the creation and maintenance of knowledge base articles, user guides and training videos whilst maintaining agreed procedures. Provide onboard training for new staff and other application training as necessary. Required skills: A strong ...

critical platform. This CRM Product Lead role calls for someone who can shape product direction, balance priorities, and deliver continuous improvement while keeping user experience at the centre. This is an exciting and transformative time to join the MND Association. If you thrive on ownership, collaboration and measurable … technology teams Oversee delivery of CRM enhancements, integrations and new functionality Guide system configuration, ensuring best practice and consistency Use data, reporting and user feedback to improve performance and usability Support adoption and continuous improvement across teams Manage supplier relationships and ensure value for money Ensure compliance with data ...

solutions across cloud, on-premise and hybrid environments. Your work will directly impact how citizens interact with vital public services, improving accessibility, efficiency and user experience at a national scale.This is a high-impact role where you'll define technical direction, govern architecture decisions and inspire teams across … Digital, driving one of the most significant digital transformations in government.What skills, knowledge and experience will you need You can design complex technical systems across cloud, on-premise and hybrid environments, covering security, networking, data and integrationsYou use architecture principles, patterns and standards to guide decisions and create clear ...

solutions across cloud, on-premise and hybrid environments. Your work will directly impact how citizens interact with vital public services, improving accessibility, efficiency and user experience at a national scale. This is a high-impact role where you'll define technical direction, govern architecture decisions and inspire teams … across DWP Digital, driving one of the most significant digital transformations in government. What skills, knowledge and experience will you need? You can design complex technical systems across cloud, on-premise and hybrid environments, covering security, networking, data and integrations You use architecture principles, patterns and standards to guide ...

doing: *Designing, developing, and maintaining interactive Tableau dashboards and reports *Translating complex data into clear, actionable insights *Working closely with stakeholders to deliver user-focused analytics solutions *Analysing data from multiple enterprise systems and SQL databases *Writing and optimising SQL queries to support reporting needs *Collaborating with the Digital … Operations DBA team to understand and enhance data sources What You'll Bring Essential *Some hands-on experience with Tableau Desktop (academic, personal, or commercial) and an interest in data visualization *Basic knowledge of SQL and an understanding of how to query and work with data *Ability to create ...

Ireland, our Digital & Technology (D&T) team is at the forefront of driving innovation - delivering cutting-edge digital solutions that improve operational performance, elevate user experience, and unlock commercial value across the business. We're now looking for a Senior Business Analyst to play a pivotal role … Validate delivered solutions against business intent and capture ongoing insight Contribute to continuous improvement and future product iterations What We're Looking For Proven experience operating as a Senior Business Analyst on complex digital products [SBA Digital | PDF] Strong experience working in agile environments and managing backlogs ...

develop your career in a fast-paced support environment where you will be the first point of contact and make a real impact on user experience? This is a great opportunity to join a growing IT team where you will provide front-line support to end users, handling … ticketing tools Troubleshoot hardware and software issues at first-line level Escalate complex issues to appropriate teams Maintain accurate ticket records and documentation Support user account management and access requests The Person: Previous experience in an IT support or service desk role (desirable) Strong communication and customer service ...

part of our digital transformation, we are evolving our product-led operating model and investing in innovative technology to enhance operational efficiency and user experience across our business. We are now looking for a Product Owner to join our Back of House Technology team. The Role As Product … needs, operational efficiency, risk, and technical sustainability Ensure a steady pipeline of well-defined, delivery-ready work Discovery & Insight Work with stakeholders to understand user needs and operational challenges Lead discovery activities to validate problems and shape effective solutions Translate insights into clear requirements and success measures Delivery Leadership ...

line support via phone, email, remote tools, and service desk tickets Diagnose and resolve hardware, software, and basic network issues across end-user devices Escalate more complex technical issues to senior engineers where appropriate Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution … configure, and maintain laptops, desktops, mobile devices, and peripherals Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune) Assist with user onboarding and offboarding, including account creation, device setup, and access permissions Provide support for classroom technology including AV equipment, printers ...

join our growing digital team. This is an excellent opportunity for someone looking to start their career in web development and gain hands-on experience, training on a variety of WordPress websites for clients across multiple industries. Role Assist in the development and maintenance of WordPress websites Build … migrations, backups and updates Ensure websites are responsive and function correctly across desktop, tablet and mobile devices Help optimise websites for performance, speed and user experience Assist with basic SEO implementation including metadata, page structure and content updates Work with HTML, CSS, JavaScript (and occasionally PHP) to customise ...

include: Design and implement AI-assisted workflows across operational departments Reduce manual administrative processes using AI technologies Develop intelligent solutions to improve productivity and user experience Work with APIs, cloud technologies and automation platforms Support scalable digital transformation projects across the Group Build and deploy AI-driven tools … recommend innovative applications We are looking for someone who combines technical expertise with curiosity, initiative and strong communication skills. You will ideally have experience with: AI platforms and Large Language Models (OpenAI, Anthropic, Gemini etc.) Workflow automation and systems integration APIs and cloud-based technologies such as Microsoft ...

Desk Engineer Purpose of the role: Deliver high-quality IT support across Acosta Europe, ensuring reliable, secure, and efficient services that enable a positive user experience across business systems, infrastructure, and operational technology. Scope of Support Supports services across the IT landscape, including: Service Desk: Incident, Request & Problem … devices Key Responsibilities: Provide 2nd line support, troubleshooting hardware, software, mobile devices, and network issues Take ownership of incidents through to resolution with clear user communication Act as a key escalation point for 1st line and support training guidance Maintain MDM asset records, and application catalogue Collaborate with ...

working, with a blend of office and home-based working. Office base is in East Leake, or Elland What we're looking for Proven experience developing solutions using Microsoft Power Platform, including Power Apps and Power Automate. Strong understanding of business process automation, workflow design, and digital transformation initiatives. … Experience working with Microsoft Dataverse, SharePoint, and wider Microsoft 365 integrations. Ability to engage with stakeholders, understand requirements, and translate them into effective technical solutions. Experience supporting or administering IT service management platforms such as ServiceNow, including reporting and dashboard creation. What you'll be doing Developing ...

innovative AI-based and non-AI computer vision software solutions, primarily focused on vehicle applications. You will play a key role in building robust, user-friendly, and scalable platforms that integrate advanced computer vision, telematics, and cloud-based video storage systems. Key Responsibilities: Collaborate with cross-functional teams … vision libraries and frameworks such as OpenCV, TensorFlow, or PyTorch. Databases & Servers: Solid knowledge of MySQL, MongoDB, and web servers like Apache. UI/UX: Good understanding of UI/UX principles to build intuitive and visually appealing applications. Soft Skills: Excellent communication and collaboration abilities, with a strong commitment ...

focused mindset, ensuring change is implemented effectively and efficiently. Key Responsibilities Evaluate existing business processes, identify areas for improvement, and design practical solutions spanning user experience, operational processes, and system enhancements Engage with stakeholders at all levels to understand objectives and translate these into defined business requirements … quantitative research, applying data modelling techniques to improve efficiency and effectiveness Collaborate closely with technical teams to convert business requirements into technical specifications and user stories for development sprints Facilitate workshops, meetings, and training sessions to drive alignment and clarity Assess solution options, evaluating risks, benefits, and business impact ...

with real scope to influence and improve service delivery across the site. The ideal candidate will possess strong troubleshooting abilities, hands-on AV support experience, and a proactive, customer-focused approach, ensuring an exceptional user experience at all times. Read all the information about this opportunity carefully … RAMS. Management of site documentation. Assist with building AV power downs/up checks. Perform remote testing and support for regional offices. Support regular user training activities. xkybehq IT Support Desk Responsibilities When not supporting the AV service, assist with and resolve 1st line Helpdesk issues such as: Changing ...

will learn how to ensure that our customers receive 100% customer satisfaction in technical enquiries. Role The successful candidate will be answering technical and user experience tickets through our online helpdesk as well as via the phone. They will support the software team with delivering training … sales team and partners and learn to put together user guides and other communications. Training There may be an opportunity for a full-time role after successful completion of this apprenticeship. Apprenticeship Standard Customer service practitioner (level 2) Training Provider CITY OF WOLVERHAMPTON COLLEGE Working Week Monday to Friday ...

part of the role is shifting how success is defined, moving from technical reporting to meaningful business outcomes, ensuring that service quality, user experience and operational risk are measured in a way that matters. You’ll work closely with senior leaders across Engineering, Manufacturing, Commercial and Corporate functions … complexity, drive improvement at scale and build an IT Operations function that is trusted, visible and high performing. You’ll bring Director level experience within a complex organisation, with a proven track record of leading IT Operations and delivering transformational change across large scale service environments. ...

marketing, commercial, and operational teams, you will drive digital growth initiatives that support customer acquisition, retention, and revenue targets. You will oversee website performance, user experience, conversion rate optimisation, and checkout improvements to enhance the customer journey. A strong understanding of Shopify Markets, international eCommerce operations, and platform ...

Capgemini, we partner with clients to build the future of their services, organisations, and customer experiences. As a Lead Service Designer in our Experience Design team, you will shape end to end, future state services that are human centred, data informed, and AI ready. You will work across complex … span multiple areas of service design with depth in at least one. Whether your background is in service design, product strategy, organisational design, UX, product, or CX transformation — what matters is your ability to lead, think systemically, and deliver. We are a Disability Confident Employer Capgemini is proud ...

methodologies (qualitative and quantitative) to deliver rigorous insight across the organisation. The role requires someone who understands market insight, continuous CX programmes and UX research, offering an opportunity to showcase holistic research leadership. Success will look like strong partnerships across all disciplines in the organisation, at multiple levels. This will … quantitatve research methods, and experienced in relationship management of external partners/vendors.. Fluency/familiarity across CX insights, Market Research, Competitor Intelligence and UX Research disciplines. Beneficial Qualifications: Experience in heavily regulated environments, ideally within Financial Services. Experience in large, matrixed organisations, where driving consensus across different ...

methodologies (qualitative and quantitative) to deliver rigorous insight across the organisation. The role requires someone who understands market insight, continuous CX programmes and UX research, offering an opportunity to showcase holistic research leadership. Success will look like strong partnerships across all disciplines in the organisation, at multiple levels. This will … quantitatve research methods, and experienced in relationship management of external partners/vendors.. Fluency/familiarity across CX insights, Market Research, Competitor Intelligence and UX Research disciplines. Beneficial Qualifications: Experience in heavily regulated environments, ideally within Financial Services. Experience in large, matrixed organisations, where driving consensus across different ...

required for a programme of work within National Grid which aims to modernize and enhance the UK network infrastructure to improve reliability, security, and user experience. Key initiatives include replacing end-of-life network hardware, deploying enhanced Wi-Fi solutions, and provisioning high click apply for full job details ...

technical support across the business, troubleshooting a wide range of IT issues, and helping to maintain and improve the organisation's infrastructure and end-user experience. Key Skills & Experience Strong Microsoft 365 administration and support experience. Ability to troubleshoot and support remote desktop environments. Experience providing …/or 3rd line technical support. Knowledge of Microsoft Intune configuration and device management would be highly advantageous. Experience with Active Directory, Azure/Entra ID and Windows environments. Excellent troubleshooting and problem-solving skills. Strong communication skills and a customer-focused approach. We'd Like to Hear From ...