customer success, ideally in a SaaS environment. Technical Skills Proficiency in CRM and ticketing systems (e.g. HubSpot, Zendesk) and basic WIFI/networking knowledge. Customer-Centric Skills Strong communication and problem-solving abilities to support both technical and non-technical users. Compliance & Security Awareness Understanding of GDPR and data security best practices. If More ❯
customer success, ideally in a SaaS environment. Technical Skills Proficiency in CRM and ticketing systems (e.g. HubSpot, Zendesk) and basic WIFI/networking knowledge. Customer-Centric Skills Strong communication and problem-solving abilities to support both technical and non-technical users. Compliance & Security Awareness Understanding of GDPR and data security best practices. If More ❯
eliciting requirements from system or business users. Working knowledge of public sector digital assurance regimes (e.g., SG Technology Assurance Framework, Gateway Reviews). Understanding of service design, customer-centric design and value stream modelling concepts. Experience of contributing to, refining and maintaining the different perspectives of a Blueprint or Target Operating Model (TOM). Understanding of More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Travelnest
we believe that our team can build a product our customers love and use, time and time again. About the Role We are seeking a motivated and customer-centricCustomer Success Advisor to join our unique Customer Success team. The ideal candidate will be able to learn quickly, make an More ❯
