3 of 3 Educational Technology Jobs in Milton Keynes

The Company: Privately owned global technology platform working with universities and leading venues across the globe. Backed by a larger global leader in software solution growth. A market-leading solution with major growth plans over the next seven years. The Opportunity: Join a business that truly dominates the market in its solution space. It already works with over … The Ideal Candidate: 3+ years’ experience managing a customer support team within the SaaS sector. Experience working with more complex SaaS solutions (multi-product/module). Experience within EdTech or further education (either directly or as a user base). A genuine leadership mentality: someone who can inspire from the front and develop the team around them. An ‘outside More ❯

Customer Success Manager – SaaS/Technology Solutions We have an exciting opportunity for a Customer Success Manager to join a growing tech company providing innovative software solutions to clients across the UK and internationally. This is a client-facing role where you’ll be responsible for building strong, long-term relationships with a portfolio of accounts, ensuring they gain … in using CRM systems (Salesforce advantageous) • Ability to manage multiple accounts or projects simultaneously in a fast-paced environment • SaaS/technology sector experience highly desirable; background in EdTech or Higher Education is beneficial but not essential Responsibilities for Customer Success Manager • Manage a portfolio of accounts, ensuring customers gain maximum value from their solutions • Lead customer meetings (in … Customer Retention Specialist/CRM Manager/Key Account Manager/Customer Relationship Manager/SaaS/Salesforce/CRM/NPS/CSAT/Technical Account Manager/EdTech/Higher Education/Business Management/Marketing/Communications/Project Management RedTech Recruitment Ltd focus on finding roles for Engineers, Scientists, and Technology Professionals. Even if the More ❯

to share industry knowledge, customer feedback and new ideas. Skills, Knowledge and Expertise 3+ years of experience managing a customer support or helpdesk team, ideally in a SaaS or EdTech environment. Strong understanding of helpdesk platforms (e.g., Salesforce, Jira). Proven ability to lead and motivate teams in a fast-paced, customer-centric environment. Excellent problem-solving, communication, and conflict … experience with AI is desirable. Familiarity with ITIL or other service management frameworks is a plus. A proven track record of achieving targets would be advantageous A background in EdTech or Higher Education is desirable, but not essential Demonstrated proficiency with Microsoft Office Suite Exceptional oral and written communication skills An individual with a curious, proactive nature, who is the More ❯