3 of 3 Remedy ITSM Jobs in Milton Keynes

Written) and good documentation skills. Able to handle unforeseen situations. High level of acceptance Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets. Additional Responsibility Might need to travel to other sites based on More ❯

faster root cause identification. Automation & Integrations Develop and maintain PowerShell scripts to automate endpoint health checks, performance tuning, and remediation tasks. Integrate SysTrack with ITSM platforms (e.g., ServiceNow) for automated incident creation and response. Work with SysTrack APIs and connectors to enable seamless integrations with third-party tools. Configure … logic for effective data extraction and analysis. Hands-on experience with PowerShell scripting for automation and endpoint troubleshooting. Knowledge of SysTrack API integrations with ITSM (ServiceNow, Remedy, etc.) and SIEM tools (Splunk, Elastic, etc.). Familiarity with PC infrastructure, including Active Directory, network components, and endpoint management. … Windows OS (Clients and Servers), O365 suite, and modern device management (Intune, SCCM, Autopilot). Knowledge of ITIL processes and experience working in an ITSM-driven environment. Experience with AI-driven analytics and proactive digital experience management. The Package We offer a competitive salary and a great benefits package. More ❯

functional and technical support for SAP S/4HANA modules (e.g. Finance, Manufacturing, Procurement, Sales) & HANA. Monitoring and managing service tickets/incidents using ITSM tools (ServiceNow, Remedy, etc.) Analysing and resolving system issues, analysing root cause, and applying corrective/preventive actions. Collaborate with end-users More ❯