1 of 1 Incident Management Jobs in Moreton-in-Marsh

managed through to resolution Leading the coordination of major IT incidents, bringing together internal teams, our MSP and third-party suppliers Carrying out post-incident reviews and use lessons learned to reduce recurring issues Developing clear service dashboards and providing meaningful performance reporting to senior stakeholders Using service data … trends to identify opportunities to improve reliability, efficiency and the overall user experience Developing and embedding ITIL-aligned service management processes, including incident, request, problem, change and major incident management Championing automation, self-service and AI-enabled tools where they can improve the quality and efficiency ...