2 of 2 Business Continuity Jobs in Newcastle upon Tyne

Service Delivery team. Act as the primary contact for stakeholders regarding IT service issues, ensuring clear communication and solutions that meet business needs. Implement and embed ITIL best practices to drive consistency, service excellence and improved customer satisfaction. Identify opportunities for process improvements and lead initiatives that enhance service … external suppliers, overseeing contracts, and delivering continuous improvements across service operations. Strong analytical and problem-solving skills, with the ability to adapt to shifting business priorities and deliver results in fast-paced environments. Expertise in developing and maintaining monitoring tools, dashboards and performance reporting to ensure visibility and accountability ...

based technologyu platforms. This is a hands-on leadership role offering the opportunity to shape IT strategy, manage day-to-day infrastructure, and support business-wide technology improvement initiatives. Reporting into senior leadership, you will be responsible for overseeing the organisation’s IT systems, infrastructure, and service delivery. … support capability Overseeing cyber security controls and compliance Managing IT suppliers and external service providers Supporting system upgrades, improvements and transformation projects Ensuring business continuity, backups and disaster recovery processes are maintained Providing strategic input into future technology planning To be considered suitable for this IT Manager role ...