3 of 3 Customer Experience Jobs in Newcastle upon Tyne

Technical Support Lead Newcastle - Hybrid Are you ready to take ownership of a dynamic customer support operation in a hands-on role with manager-level responsibilities? We’re on the lookout for a Technical Customer Support Lead to be the driving force behind our support strategy, ensuring every interaction — both external and internal — is seamless, efficient, and impactful. … About the Role As Technical Customer Support Lead, you’ll be at the heart of our operations, overseeing our Zendesk ticketing system and managing customer and team requests from start to finish. Whether it’s feature requests, bug reports, or onboarding support, you'll be the go-to expert ensuring nothing falls through the cracks. This is your … ITIL best practices to handle incidents, categorise tickets, and solve problems efficiently. Develop and maintain a robust, user-friendly knowledge base. Write product resources and guides that enhance the customer experience and encourage self-service. Test and validate new product features ahead of release, ensuring quality and readiness. What You’ll Bring To thrive in this role, you More ❯

37.5 hours a week Monday to Friday. Location : Based from our Newcastle office at the Cobalt Business Park Salary: Up to £25,000 per annum depending on skills and experience Cybit About Cybit Predict. Protect. Perform We're a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and AI … an efficient and professional manner in line with service level commitments. This role offers a fantastic technical and service led career path. We're looking for someone with Previous customer service experience; with a passion for providing an excellent customer experience. Passionate about technology; basic knowledge of Windows operating systems and network technologies. Excellent problem-solving and … learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme. You may have experience as: Service Desk Analyst, Call Handler, Customer Service Representative, Contact Centre Agent, or Customer Agent. More ❯

we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the worlds leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting … situations. We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we … colleagues. At DXC, building a better you, builds a better us. We have openings for experienced Network Engineers to join our teams based in Erskine and Newcastle, due to customer requirements successful applicants must be eligible for high level UK Security clearance, SC. Duties and Responsibilities NOC 3rd line engineering support, including but not limited to the following activities More ❯