1 of 1 Customer Retention Jobs in Newcastle upon Tyne

Customer Success Manager (Mandarin & English) Supply Chain SaaS | Must be Fluent In Mandarin and English!!! Location: Fully Remote Work Model: Contract Role Team: Customer Success Languages: Fluent in Mandarin & English Experience: 3+ years in Customer Success or Account Management The client is on a mission to remove barriers so everyone can thrive. Their Supply Chain Intelligence (SSCI … platform is transforming how brands manage their supply chainsfrom sourcing to deliveryby saving time, cutting costs, and unlocking powerful insights. Were looking for a Customer Success Manager whos passionate about building strong relationships, solving complex problems, and helping customers get the most out of our platform. If youre a natural communicator, a strategic thinker, and fluent in both Mandarin … and English, wed love to hear from you. ?? What Youll Be Doing Own the post-sale customer journeyonboarding, adoption, retention, and growth Act as a trusted advisor, helping customers optimize their supply chain operations Lead quarterly business reviews and strategic planning sessions Collaborate cross-functionally with Product, Engineering, Sales, and Operations Advocate for customer needs and More ❯