1 of 1 Remote/Hybrid Customer Service Jobs in Newcastle upon Tyne

development to succeed. A progressive organisation where you can really make a difference. Key Responsibilities Lead solution architecture and design for Dynamics 365 Customer Service‐centric engagements Own end‐to‐end solution definitions, including functional, technical, integration, and data architecture Engage directly with customer stakeholders to understand … across the delivery lifecycle Support activities including solution walkthroughs, estimates, and technical responses Key Skills & Experience 10+ years experience architecting/designing Dynamics 365 Customer Service solutions in enterprise environments Strong hands‐on experience with Dynamics 365 Customer Service, Omnichannel, and case management Proven ability ...