3 of 3 Remote Customer Service Jobs in Newcastle upon Tyne

Job summary This is an exciting opportunity for an experienced Service Transition Manager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL frameworks. The … be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within Health … Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As Usual (BAU) within Research Systems Programme (RSP). The STM (Service Transition Manager) will be expected to work within a strategic service delivery More ❯

Business Unit: Customer Service & Operations Salary range: £31,600 - £39,500 per annum Location: UK Remote Contract type : Permanent Our Team An amazing opportunity for someone to join our Customer Operations - Performance Insight team, primarily specialising in understanding Performance, monitoring trends, strategy, and benchmarking. If you are self-motivated, enthusiastic and ready to make a real difference … to a successful and go-getting team then we are looking for you! The successful candidate will focus on all customer services, strategy, optimisation, and supporting the Leadership team in achieving business objectives. You'll work with our key stakeholders to understand our performance against the context of internal targets and the external market, whilst identifying opportunities and supporting … the development and execution of our strategies. You'll play a significant role in helping the business deliver against their data, customer service, and cost ambitions. What you'll be doing Supporting Lead Insight Specialists and Leadership in bringing ideas around insight to life, building intuitive and informative data handling models and reporting tools. Create, produce, and present More ❯

step in their career! The Person: Background working as a Technical Support Specialist or similar role Knowledge of computer systems, hardware, and software Problem-solving and troubleshooting skills Exceptional customer service and communication skills. Experience with remote support tools and ticketing systems (Zendesk is desirable) Interview Process: 2 stages Important Notice: Both Leo Technology and the companies we More ❯