1 to 25 of 38 Customer Service Jobs in Newcastle upon Tyne

Pattern: Monday to Friday between 9am until 5:30pm Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service We are currently hiring Retentions Advisors to join our customer care team in Newcastle! Verisure is the leading European provider of professionally monitored … them. With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Role Responsibilities: Working in a call centre environment Making outbound calls to existing customers with the purpose of retaining them Dealing with escalated … high-level complaints Establishing, building, and managing strong long-term customer relationships Ensuring customer satisfaction Liaising with various other departments both within the business and third parties Updating relevant information in our customers records Delivering first class customer service to customers Essential skills: Experience in call more »

in November 2020. JMG Groupplace over £200m of Gross Written Premium into the market and our teams are very well respected in the industry. Customer excellence and doing the right thing is the backbone to our business ethos, which means that our talented people, high-tech systems, and robust … developing the profitability of the business whilst ensuring full FCA compliance in all aspects of SME insurance. Our Account Handlers ensure a high-quality service is provided to all clients in accordance with their specific needs and requirements. Key areas of responsibility include Ensuring accuracy, efficiency and professionalism when … business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best Practice Always promoting exceptional customer care standards Developing and maintaining a professional working relationship with all clients and providing expert product advice and guidance Actively securing renewal business by more »

Field Service EngineersRequired - Immediate Start!! Competitive Salary rates + O/T + Door to Door Pay + Company Van Dawsongroup EMC is the UKs leading supplier of self-drive municipal, industrial, and specialist vehicles for contract hire . As a Field Service Engineer your role will be … to maintain repair and respond to issues in the fleet of vehicles in your area. Position Overview: The Field Service Engineer will focus on the servicing, maintenance of specialist vehicles and other company equipment, you will be responsible for: Fault diagnosis, repair and routine maintenance of specialist vehicles and … locations. First Line Repair, Fault Reporting for second line repairs and providing technical advice to third party engineers where required. To be successful Field Service Engineer will hold: A City and Guilds/ONC level 3 qualification or equivalent Experience working with hydraulics, pneumatics, electrical circuits, gearboxes or sweeper more »

Technical are proudly representing our prestigious engineering supplier, based in Tyne & Wear, with their plans for growth and expansion, by recruiting a permanent Crane Service Engineer to join their team. You will be joining an expanding, dynamic company, with an excellent team-based culture and huge opportunities to progress … a major international player in their specialist industry and will be soon entering a period of sustained growth and expansion as they widen their customer portfolio, with blue-chip orders for many years into the future. You will be joining a very secure and expanding business, where you will … please apply now for an immediate response. The Job Youll Do; To be part of an experienced engineering team delivering the highest level of service to customers as a Crane Service Engineer at the companys Tyne & Wear branch. You will be inspecting, servicing, maintaining and repairing customers overhead more »

Field Service Engineer Do you fancy a change? Are you hands on and love life out on the open road? Do you have experience in mechanical engineering or any basic electrical knowledge and have helped to lead a team? Great! Because we are #hiring! Are you good at planning … Can we utilise your organisational skills? Do you take pride in your work? We are recruiting for an Mechanical Handling Field Service Engineer to join our East Field Service Engineers. The position is full time, and we would love you to work within our Service Department to … maintain, repair, service and modifya range of other material handling equipment. Because we are independent every challenge is new and different, and we would really welcome your help. Skills and Experience You will have worked with material handling products or hold a senior engineering position and are looking for more »

Our customer an IT and business consulting services company is seeking a Customer Service Team Leader for their client, a major UK high street bank, providing support to customers looking for new and additional borrowing from the bank. This is a contract assignment for an initial period … assist the Contact Centre Operations Management team with the day to day effective running of the Contact Centre, driving team performance to achieve all Service Levels. Contract role 6 months - £15 p/h The role is an office based within Newcastle. Working hours of the team are between … include: Day to day management of around 10 team members Leading, motivating and encouraging your team Setting objectives for your team and developing their customer service skills across a wide range of problems and queries Dealing with a broad range of performance management issues Dealing with customer more »

Prince’s responsible business network; and the Disability Confident Committed employer scheme. Role Context & Purpose The Data and quality Lead will report to the Customer Service Manager and be part of the wider Customer Experience & Quality team. This team plays a pivotal role in ensuring NCS provides … the highest levels of quality and service to our customers. The role is responsible for identifying and taking the lead on analysing data and quality checking programmes, which in-turn focus on continually improving our services. The Data and Quality Lead will be especially focused on reviewing and analysing … data information, customer feedback reports across all service lines and on-programme QA and H&S visits. They will work with all ‘Heads of’, in the Trust and provide a clear understanding of the information and consistency in interpretation. Key Responsibilities: Review, analyse and compile a series of more »

Our client is a growing managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism on a personal level, building trust with their customers by … management. • Desktop/Server troubleshooting and support • SharePoint Online management • Resolving complex tickets in a timely manner. • Maintain accurate issue tracking. • Deliver high-quality customer service and follow-up. • Quickly diagnose and resolve technical issues. • Client site visits when required. • Document solutions to problems to build an IT … IT support or a helpdesk role. • Strong problem-solving skills and technical knowledge. • Familiarity with various operating systems and IT fundamentals. • Excellent communication and customer service skills. • Relevant IT or Computer Science qualification preferred. Key Skills & Experience: • A high degree of understanding of the trends in IT and more »

Monday-Sunday (5 days on 2 days off) Holidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover?. Do you have customer service experience... more »

exciting opportunity? Our client is a rapidly growing healthcare organisation and they are seeking an experienced 1st Line Support Engineer with a passion for customer service. This role offers the chance to be part of a company that's transforming healthcare through state-of-the-art IT solutions. The more »

fast-paced environment. Identifying and reacting to real-time opportunities for your clients and the agency. Be obsessed with giving clients best-in-class customer service. Working together to harness the skills and experience of the agency to deliver the best results for clients. Be thirsty for knowledge, for more »

Title: Team Lead Customer Service (work from office) Location: Newcastle NE27 0BY, Cobalt Business Park, Mercury House (NE27 0BY) Hours: 7.5 hours a day, 5 days a week, with 2 weeks off. Salary: £21k - £26k Client: DXC Technologies What we’re looking for in a Customer Service Team Supervisor: Customer oriented first and foremost, someone who is passionate about delivering exceptional customer service. Team player who has a genuine interest in helping others. Someone who will lead by example, be friendly and approachable, and demonstrate a “can do” attitude. Helping to develop a culture … of working together. Someone who has excellent communication skills; especially being a good listener and able to understand customer and colleague needs. An analytical approach, able to simplify complex situations and then apply sound judgment to resolve problems. Awareness of the impact of your and your team’s performance more »

Role - Customer Service Advisor - Newcastle Role Type - Initial 6 month contract, followed by permanent employment. (To start asap) Location - Cobalt Business Park, Newcastle - NE27 0QJ (On-site daily) Salary/Pay - £12>£14 per hour ( subject to experience, 7.5 hours paid per day, 37.5 a week) Details of … Multinational Financial Cooperation where they manage their personal lending business. You will be providing support to customers, largely from inbound calls & enquiries. Required Skills: Customer Service Experience (Largely inbound calls) Excellent communication skills, written & verbal Experience resolving customer complaints would be beneficial Data entry & use of CRM … required The ideal candidate will have the experience in the below, as part of their skill-set: Sociable, helpful and eager to provide excellent customer service to customers with a friendly & professional approach Able to work in a fast-paced environment, ensuring defined protocols are followed. A good more »

has celebrated over 26 years in the IT industry and continues to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … patterns and best practices, working with development teams as well as directly with customers. Technical subject matter expert. Lead technical development teams across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team’s output, enforcing standards. Liaise directly with customers to more »

Monday to Sunday./p p b Holidays:/b 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service/p p Verisure Services are a leading security company with new career opportunities. We are hiring within our specialised team of b Alarm … detecting technical issues./p/li/ul p b Skills & Experience:/b/p ul li p Experience in providing excellent customer service./p/li li p Excellent communication skills with problem solving attitude./p/li li p Ability to show patience … and consideration towards customers via telephone./p/li li p Customer oriented, genuinely passionate about customers' security and safety./p/li li p Ability to multitask effectively whilst keeping a high level of service quality./p/li li p Proactive and able more »

growth to become the market leader in their sector. As an Application Support Engineer, you will be responsible for delivering a first-class support service to their clients. The Role Troubleshoot both 1 st line and escalated technical issues, offering guidance and managing changes for their software clients, providing … timely customer feedback Deliver and maintain a high-quality service to customers Support the roll-out of new software solutions across their portfolio of customers Take ownership of support issues and seek closure ensuring all relevant support procedures are followed Managing multiple cases at one time, ensuring case … remote access tools and verbal instructions Resolving issues predominantly over the phone or via remote connectivity or, very occasionally, visiting client sites Deliver great customer service operating within client-specific SLAs Working with Developers to resolve issues The Person Previous application/software support experience resolving escalated issues more »

exciting opportunity? Our client is a rapidly growing healthcare organisation and they are seeking an experienced 1st Line Support Engineer with a passion for customer service. This role offers the chance to be part of a company that's transforming healthcare through state-of-the-art IT solutions. The … frontline support for IT-related queries, ensuring quick and effective resolution. Diagnose and troubleshoot technical problems, aiming for minimal disruption. Maintain high levels of customer service, ensuring client satisfaction. Collaborate with the IT support team to enhance processes and user experience. Requirements: A proactive approach to IT support more »

exciting opportunity? Our client is a rapidly growing healthcare organisation and they are seeking an experienced 1st Line Support Engineer with a passion for customer service. This role offers the chance to be part of a company that's transforming healthcare through state-of-the-art IT solutions. The … frontline support for IT-related queries, ensuring quick and effective resolution. Diagnose and troubleshoot technical problems, aiming for minimal disruption. Maintain high levels of customer service, ensuring client satisfaction. Collaborate with the IT support team to enhance processes and user experience. Requirements: A proactive approach to IT support more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »

and champion your success every step of the way. Ready to shape your future? Explore opportunities with us today. We are looking for a Customer Support Representative , for our well-known client from the IT industry. Location: Newcastle upon Tyne Type of Work: [onsite, B2B] Responsibilities: receives and places … customer service telephone calls maintains solid customer relationships by handling questions and concerns with speed and professionalism resolves customer complaints managing database records drafting status reports on customer service issues Requirements: high level of communication skills around 4-7 years of experience as a … Customer Support attention to details ability to multitask and prioritize tasks in a fast-paced environment proactive problem-solving skills to address customer inquiries and resolve issues Languages: English C1 level mandatory Ready to Take the Next Step? If you're ready to embark on an exciting journey more »

off between Monday to Sunday, fixed on monthly rota. Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service We are currently looking for Alarm Receiving Centre Ambassadors to join our monitored alarm response team who are operating 24/7 to protect … them. With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Role Overview: This department is known to be the heart of Verisure, directly dealing with incidents across the UK to ensure peace of … are looking for a right individual who is passionate and eager to make a difference. The ideal candidate will have: Experience in providing excellent customer service. Excellent communication skills with problem solving attitude. Ability to show patience and consideration towards customers via telephone. Customer oriented, genuinely passionate about more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »

Good use and understanding of Microsoft Office products with specific focus on Outlook, Teams, Word and Excel Good written and verbal communication skills Good customer service skills - on both telephone and email Planning and organisation skills - ability to manage workload to meet deadlines Ability to use own initiative more »

Monday-Sunday (5 days on 2 days off) Holidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years service Are you a tech lover?. Do you have customer service experience? We are looking for passionate and dedicated Technical Support Advisors … and email. We provide technical support for our alarm security systems, Arlo cameras and programs used by our security experts. Providing excellent levels of customer service to our sales security consultants and field technicians. There is a very collaborative and friendly relationship with our colleagues working in the … and software. Excellent written and communication skills with a problem-solving attitude. A collaborative approach to helping us reach our goals, provide the best customer experience and contributing with your ideas and skills. Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to more »

Are you an experienced Technical Support Team Lead with a passion for customer service? Our client is a rapidly growing healthcare organisation committed to improving the patient journey through innovative technology solutions. Their vision is to revolutionise healthcare delivery by leveraging cutting-edge IT Technology and processes. As … 1st Line Support Team Lead, you will play a pivotal role in ensuring exceptional customer service and efficient problem resolution. You'll lead and manage a team of talented 1st Line IT engineers and resolve technical issues related to the internally developed software. Responsibilities Leadership: Lead, mentor and … 1st Line engineers and foster a collaborative team environment. Technical Guidance: Utilise your strong technical skills to support the team in troubleshooting technical issues. Customer Service Excellence: Ensure excellent customer service by addressing inquiries promptly, resolving issues effectively and maintaining positive relationships with clients. Problem Resolution more »