IT Service Desk Engineer
- Hiring Organisation
- RMT Technology
- Location
- Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
Description RMT Technology delivers innovative IT solutions that keep businesses running smoothly, securely, and efficiently. We’re looking for an experienced IT Service Desk Engineer to join our team and be the first point of contact for technical support across the business. Key Responsibilities … first line of support for IT issues via phone, email, and ticketing systems. Troubleshoot hardware, software, and network problems, escalating when required. Manage user accounts and access rights in Microsoft 365 and Active Directory. Configure and support desktops, laptops, and mobile devices. Keep tickets updated and resolved in line ...