5 of 5 Process Improvement Jobs in Newcastle upon Tyne

Key Responsibilities Service Delivery & Process Improvement Lead the delivery of all Local Technology Support (LTS) functions across the region. Develop, implement, and continuously improve processes that enhance service delivery and operational efficiency. Build strong internal and external relationships to improve service quality and customer satisfaction. Identify opportunities for process and service enhancements, driving cost savings and efficiency … onboarding, and ongoing development of team members. Identify and nurture high-potential employees to support succession planning and career growth. Address performance issues proactively, providing clear feedback and structured improvement plans when necessary. Effectively manage and prioritize team workloads to ensure delivery excellence across multiple projects and stakeholders. Requirements Proven experience in IT service delivery or technology support management. … management skills with a track record of building high-performing teams. Excellent communication and stakeholder management skills. Demonstrated ability to manage suppliers and third-party relationships. Experience with continuous improvement, service design, or process optimization. Solid understanding of enterprise IT infrastructure and services. Flexibility to travel within the UK as needed. More ❯

a focus on quality and reliability Providing 3rd line support and mentoring junior IT staff Troubleshooting and resolving complex infrastructure issues Supporting cloud infrastructure and system migrations Contributing to process improvement and knowledge sharing What we’re looking for: 5+ years in a 3rd line IT support or similar role Strong knowledge of Microsoft technologies and enterprise IT More ❯

user issues across global business units Work with finance and IT teams to improve data flows and reporting accuracy Run regular health checks and recommend opportunities for automation and process improvement Assist with integrations between EPM and other enterprise systems Support the finance team during key planning and reporting cycles Collaborate with international teams to align EPM practices More ❯

first-contact resolution. Maintain accurate documentation and ticketing records. Collaborate with internal teams and third-party providers to ensure seamless service delivery. Mentor junior team members and contribute to process improvements. What We’re Looking For: Strong communication skills and a customer-first mindset. Solid understanding of Microsoft 365, operating systems, and common business applications. Experience with remote support More ❯

ideas will be heard and acted on. Key Responsibilities: Support and enhance Oracle EPM applications (PCM, PBCS, FCCS, ARC, Narrative Reporting) Lead ongoing health checks to identify opportunities for process improvement and automation Work with finance teams to optimise planning, consolidation, and reporting cycles Design and improve data integrations between EPM and other systems Collaborate with global teams More ❯