acting as an escalation point for the wider team. You will provide all customers with a high standard of service within the defined contract SLA agreements and agreed process guidelines. Responsibilities: Fault diagnosis and resolution, providing remote support when required. Meeting servicelevel agreements and deadlines. Lead/support in more »
Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information At Version 1, we believe in providing our employees with a comprehensive more »
Newcastle Upon Tyne, England, United Kingdom Hybrid / WFH Options
BMC Recruitment Group
may reasonably be required by the business. Duties/Responsibilities Answering emails, secure messages and letters from both advisers and end clients within the SLA Answering incoming and making outgoing calls to build relationships with advisers and clients Maintenance of internal records Supporting employers and accountants with technical needs Quality more »
of the role is to ensure that we deliver exceptional customer support at all times whilst ensuring fault resolution in line with our clients SLA obligations. This is an office based role in there Newcastle office. Roles & Responsibilities : fault finding and troubleshooting skills Excellent communication skills Detail focused and able more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Harvey Nash
must have the abaility to communticate effectively, provide feedback and collaborate with cross-functional teams. Essential Requirements You must have: - Previous experience working with SLA's and KPI's - Previous experience managing a team - Strong Communication and Problem Solving Skills - Strong technical knowledge and be able to provide fixes to more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Morrison Data Services
ensure accurate and timely invoicing to our clients. Be tenacious & strong-willed to conclude investigations quickly. Carry out daily inbox management in line with SLA requirements. Be able to effectively follow escalation processes when appropriate. Prioritise daily workload to ensure SLAs are successfully achieved. Ensure daily reporting, including analysis and more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Senitor Associates Limited
of the role is to ensure that we deliver exceptional customer support at all times whilst ensuring fault resolution in line with our clients SLA obligations. This is an office based role in there Newcastle office. Roles & Responsibilities : fault finding and troubleshooting skills Excellent communication skills Detail focused and able more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Circle Group
on experience. To apply send your CV to Faye.Landells @ circlerecruitment . com Keywords: IT Service Desk Manager/IT Helpdesk Manager/ITIL/SLA/Service Delivery/Newcastle Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you more »
