3 of 3 Service Analyst Jobs in Newcastle upon Tyne

IT First Line Service Desk Analyst Location: Newcastle Salary: £27000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. * Providing colleagues … with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction. You will be part of a proud … walk up & chat, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for More ❯

Are you an IT Service Desk Analyst looking for your next challenge? This is an exciting opportunity to work for a leading non-profit healthcare organisation. This role is perfect for an IT Service Desk Analyst who can provide IT support to all end users across the organisation. You will be involved in the installation, upgrade More ❯

Are you passionate about solving technical challenges and delivering outstanding customer service? A growing tech-focused organisation is seeking a skilled Service Desk Analyst to join their dynamic support team. Key Responsibilities: Act as the first point of contact for IT-related issues and service requests. Resolve a wide range of technical problems across hardware, software … Deliver remote support and troubleshooting with a focus on first-contact resolution. Maintain accurate documentation and ticketing records. Collaborate with internal teams and third-party providers to ensure seamless service delivery. Mentor junior team members and contribute to process improvements. What We’re Looking For: Strong communication skills and a customer-first mindset. Solid understanding of Microsoft 365, operating … Be part of a supportive and forward-thinking team. Opportunity to grow your skills and take ownership of specialist areas. Make a real impact by helping users and improving service delivery. More ❯