3 of 3 Client Onboarding Jobs in Newport

for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and … report on key customer success metrics, providing insights and recommendations to improve customer satisfaction and retention. Qualifications: • Proven experience in customer success or related role. • Strong understanding of customer onboarding, relationship management, and renewal processes. • Excellent communication, interpersonal, and presentation skills. • Ability to analyze data and identify trends. • Experience with CRM and customer success platforms. • Strong problem-solving More ❯

related to integration workstreams. Ensure project milestones around integration deliverables are met. Documentation & Knowledge Sharing Maintain integration documentation for internal teams and external partners. Develop technical guides and onboarding materials for customer system integration. Contribute to internal best practices on software integration patterns. Key Skills & Competencies Software Integration Expertise Proven experience integrating systems via REST APIs, webhooks, or More ❯

use of our software to achieve a successful outcome for the customer. We are a leading software supplier to Local Government and have a mature customer base. When onboarding new customers, we deliver consultancy and training throughout the lifecycle of the project. More often, due to the nature of our user base, consultancy is delivered to existing customers … Idox products including Public Access, Enterprise and Total Land Charges, depending on the needs of the business and your particular areas of expertise • Carrying out specialist product configuration in client environments throughout the lifecycle of an implementation • Undertake system audits for clients, reviewing existing system usage and writing detailed reports including recommendations for improved system usage and streamlining processes … training • Self-motivated, ensuring you maintain and progress your product knowledge and are fully prepared for customer facing deliveries • A good listener with the ability to understand and interpret client requirements • Have excellent written skills to provide detailed written reports following system audits • Be adaptable to learning additional product areas and performing other tasks as required • Ensure your utilisation More ❯