IT Service Delivery Manager
Newport Pagnell, Buckinghamshire, England, United Kingdom
Welcome Break
high-quality IT Service to the business through internal resources and external partners and suppliers. Working alongside the IT Infrastructure and Security Manager, the role will ensure stability and compliance is adhered to across the service. Responsibilities Lead, coach and develop the IT Service Desk team and function. Identify, implement, and mature best-practice IT Service Management principles, partnering … senior leadership feedback Team leadership, recruitment, retention, development and succession planning Supplier, partner, and managed service provider management and performance Adherence to IT governance, risk, and control frameworks and compliance Qualifications, knowledge, and experience Experience and expertise in IT Service Management including leading IT Service Delivery and/or IT service desk teams while implementing ITIL based practices and … End User Computing including build, deployment and endpoint management. Experience working with Point of Sale, retail and hospitality technology is desirable. Understanding of Cybersecurity principles, known control frameworks, and regulatory compliance is also desirable Experienced in managing third-party suppliers, partners, and business-critical managed service providers, including contract and performance management. Strong communication, presentation, business-partnering, and More ❯
Employment Type: Full-Time
Salary: Competitive salary
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