Network Operations Centre (NOC) Engineer
Newtownabbey, Northern Ireland, United Kingdom
Hydrogen Group
first touch . Work within strict SLAs to ensure timely resolution. Maintain accurate shift handovers and update support tickets. Keep customers informed throughout the fault lifecycle. Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems, and other IT systems. Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF . Liaise with third-party engineers and More ❯
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