1 of 1 Root Cause Analysis Jobs in Newtownabbey

are resolved within SLA targets and documented with meaningful updates. Maintain clear communication with customers throughout the fault resolution process. Escalate issues appropriately to internal and external stakeholders. Conduct root cause analysis for incidents and contribute to service improvement. Shift Lead Responsibilities Allocate and oversee tasks across the shift team, including monitoring, call handling, and incident management. More ❯