2 of 2 3rd Line Support Jobs in the North East

3rd Line IT Support (Enterprise Logistics) Grimsby £40,000 to £50,000 + Career Progression + Company Pension + Hybrid Opportunities Are you a 3rd Line IT Support Engineer, or similar, looking to take up more responsibility managing an entire enterprise network within a leading logistics solution company, looking to … and support team, managing network monitoring and management, delivering a variety of projects, reviewing the whole network alongside the network manager and continuous technical development. The ideal 3rd Line IT Support would have come from a networking background or similar at 3rd Line Level, with experience in service desk management … monitoring and management Working alongside the Network Manager controlling the whole enterprise network Overall reviewing of network and working of delivering a variety of projects The Person : Experience in 3rd Line support or similar Experience or exposure in network management Ability to work independently and at pace Keywords : Network Engineer, 3rd Line More ❯

About the Role: To provide 3rd line technical support to our internal and external users, ensuring their incidents are resolved in an efficient and professional manner and in line with service level commitments. The post holder is responsible for the provision of technical support and maintenance to all supported IT business … the impact of new incidents via phone, email, Microsoft Teams and our help desk system- Incident and Queue Management- Implementing first time fixes and resolving technical issues at a 3rd line support level- Providing first point contact support to our users and maintaining excellent customer service via phone, email, Microsoft Teams and our … delivered effectively and efficiently Job Requirements: - Prioritising and assess the impact of new incidents via phone, email, Microsoft Teams and our help desk system- Providing first point contact support to our users and maintaining excellent customer service via phone, email, Microsoft Teams and our help desk system- Exceptional customer service skills- Active Directory/Microsoft Entra ID- Microsoft More ❯