Service Manager
- Hiring Organisation
- Worldline
- Location
- Newton Aycliffe, England, United Kingdom
Analytical enough to spot optimization opportunities and quantify savings · PM or backlog experience is a bonus · Customer-focused with a practical approach to change Nice to have: · Experience of the Rail Industry, Planning, Control or Rostering · ITIL certification What you’ll bring (core strengths): · Customer management · Ownership … governance of services · Problem solving and decision making · Stakeholder engagement · Data and reporting · Financial awareness · Change management · Clear, effective communication How we’ll measure success: · On-time monthly service reviews · Quality and speed of service reports · Staying within budget · How fast and well escalations are handled · Customer happiness ...