Gateshead, Tyne and Wear, North East, United Kingdom
Heels & Brogues Group Limited
Key Responsibilities: Office 365 user management Desktop/server troubleshooting and support SharePoint Online management Resolving complex tickets in a timely manner Maintain accurate issuetracking Deliver high-quality customer service and follow-up Diagnose and resolve technical issues quickly Conduct client site visits when required Document solutions more »
Connectivity. Key Responsibilities: • Office365 user management. • Desktop/Server troubleshooting and support • SharePoint Online management • Resolving complex tickets in a timely manner. • Maintain accurate issue tracking. • Deliver high-quality customer service and follow-up. • Quickly diagnose and resolve technical issues. • Client site visits when required. • Document solutions to problems more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Pardoe Wray
on a large software platform and eco-systems Ability to multitask, prioritise work and cope with competing demands Familiarity with common scheduling, task and issuetracking tools such as Jira Strong work ethic, analytical mindset and a positive attitude to dealing with people Hands-on problem-solving attitude more »
Newcastle Upon Tyne, England, United Kingdom Hybrid / WFH Options
Eque2 Ltd
email, or ticketing system. Troubleshooting: Diagnose and resolve software issues reported by customers by gathering relevant information, asking probing questions, and utilising troubleshooting techniques. IssueTracking: Log and track customer support requests in a ticketing system, ensuring accurate and up-to-date information is recorded. Technical Guidance: Guide more »