10 of 10 Service Design Jobs in the North East

Service Designer Newcastle Up to £64,000 Hybrid A leading digital services consultancy delivering impactful solutions across public and private sector projects is hiring for a Service Designer . If you’re passionate about shaping end-to-end services and creating seamless user experiences, this could … role for you! What You’ll have the Opportunity to do as a Service Designer: Inspire teams by shaping end-to-end service experiences that meet both user and business needs Work directly with stakeholders to define service journeys, identify pain points, and design improvements Communicate ...

subject matter expert in User Experience, you will bridge the gap between high-level strategy and seamless execution, actively shaping the future of national service delivery. Key Responsibilities Lead & Influence: Take ownership of key design decisions, manage and mentor immediate team members, and champion UX best practices across … cross-functional squads. Strategy & Process: Develop and refine end-to-end user experience strategies that align with complex project goals, while continuously optimizing internal design standards. Problem Solving: Dive deep into user friction points and propose highly innovative, accessible, and scalable design solutions. Collaborate: Partner closely with Product ...

subject matter expert in User Experience, you will bridge the gap between high-level strategy and seamless execution, actively shaping the future of national service delivery. Key Responsibilities Lead & Influence: Take ownership of key design decisions, manage and mentor immediate team members, and champion UX best practices across … cross-functional squads. Strategy & Process: Develop and refine end-to-end user experience strategies that align with complex project goals, while continuously optimizing internal design standards. Problem Solving: Dive deep into user friction points and propose highly innovative, accessible, and scalable design solutions. Collaborate: Partner closely with Product ...

digital in a national organisation with a strong social purpose. You will be responsible for delivering a step change in our digital capability, service quality and organisational efficiency, translating our digital strategy into clear, measurable outcomes that deliver real value. You will: Shape and deliver the organisations digital strategy … goals and user needs Lead major digital transformation programmes at pace and scale, ensuring clear benefits realisation Drive the transition to a product and service-led operating model Simplify and modernise the digital estate Build and lead capability across engineering, architecture, service design and innovation Ensure services ...

others to work with. Engaging with stakeholders, you will facilitate collaborative approaches to prioritise requirements and deliver key user insights to constantly improve the design of services; demonstrating a proactive approach to alignment with Government service standards, so that optimum outputs and solutions are delivered to meet user … intent. Main duties of the job The post holder will: Develop and assure good user research practices. Identify, capture and implement user needs. Implement service strategy with sound research to enable excellent service design. Provide guidance across projects on user research methodologies and GDS standards. Represent user research ...

impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Opportunity to shape fraud prevention in a high-profile public service environment Work within a complex, regulated pensions landscape with strong governance focus Contribute to protecting customer outcomes and scheme integrity at scale The Role Lead … large-scale pensions administration environment. The role is responsible for ensuring effective transaction monitoring, fraud risk assessment, and regulatory compliance, while supporting the design and continuous improvement of fraud frameworks, controls, and processes. You will manage investigation activity, provide expert guidance across the business, and contribute to safeguarding customers ...

Elicit, define and translate business and user needs into clear requirements. Analyse current processes, identify improvement opportunities and define target operating models. Support the design, development and testing of new services and solutions. Assess impacts of change, including business, policy and operational constraints. Define success measures and ensure delivery … complex problems and drive solutions through to delivery. Experience translating business goals into clear requirements and outcomes. Understanding of operating models, business change and service design principles. If you are available and interested, please apply in the first instance and you will be contacted to discuss the position ...

Senior Service Designer Newcastle - Hybrid £50,000 - £64,000 Currently in search of a Senior Service Designer to join one of the UK’s leading digital design consultancies supporting large-scale digital transformation programmes to both the public and private sectors. What you’ll do • Lead strategic … planning for the client’s service with the user at the heart. • Create service maps, value propositions or service blueprints. • Provide advice and recommendations on potential approaches to organisational problems. • Work to common goals and be the voice of the customer in the room. • Generate concepts, proposals ...

degree level or equivalent and bring extensive experience in both qualitative and quantitative research methods. You will have a strong understanding of Government Digital Service (GDS) user research standards and demonstrable experience of applying user experience research and insight within a service based organisation. A proven track record … that issues and opportunities are clearly identified and properly reported. Planning, designing and conducting interviews, workshops and usability testing sessions to support the design and development of digital services. Leading the user research process from developing the research methodology and user recruitment scripts through to analysis and user research ...

Department for Business and Trade 'DBT' are seeking an AI-focused Technical Architect to lead the design of secure, scalable and reusable AI-enabled solutions. This is an opportunity to work at the forefront of emerging technology, helping DBT turn innovative ideas into practical services that deliver real value … across the department. Salary range £67,867 to £85,413 plus excellent Civil Service benefits and 29% employer pension contribution. Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. About role DBT are seeking an AI-focused Technical Architect to lead the design of secure ...