IT Service Desk Team Lead — Hybrid & Stakeholder Focus
- Location
- Newcastle upon Tyne, England, United Kingdom
Fenwick Limited in Newcastle is seeking a Service Desk Team Leader to join our IT team onsite, with a hybrid working model. You will lead the day-to-day operation of the IT Service Desk, ensuring high … quality support and excellent customer service for colleagues across the business. You will act as escalation point for complex issues, collaborate with internal IT teams and suppliers, and drive service improvements using performance data to enhance the end-user experience. #J-18808-Ljbffr ...