3 of 3 Remote Service Management Jobs in the North East

more, great pension schemes and a number of health and wellbeing initiatives to support you. Closing Date: 18 May 2025 About Us Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning and research at our university. We are committed to … our people. Your contribution will help shape the future of education and contribute to ground-breaking projects through IT innovation. The Role The IT Service Manager is responsible for managing the delivery and performance of IT services to meet our objectives. This includes monitoring the delivery of services, implementing … and applications. This role is permanent, based at the Newcastle-upon-Tyne campus, and offers a variety of attractive benefits including hybrid working. Responsibilities Service Level Management: Owning the Service Delivery lifecycle, ensuring that IT services meet service level agreements (SLAs), key performance indicators (KPIs), and More ❯

validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE We are looking for a management consultant who specialises in product ownership in ERP environments. This dynamic role requires product ownership expertise and a consultancy mindset. You will be required … to balance business knowledge and stakeholder management with an understanding of ERP products and how they operate. We are in the Digital Factories tribe, part of Capgemini Invent's Business Technology unit. Our team is a growing and dynamic community of digital professionals. We're passionate about user-centred … in implementing Agile and DevOps methodologies in legacy environments. • Familiarity with addressing complex challenges and business needs through tailored approaches. • Excellent communication and stakeholder management skills, and a track record of building lasting relationships. • Experience coaching and mentoring product owners, implementing product ways of working and operating models. • Leadership More ❯

from both local customers, as well as working to support the wider helpdesk Logging tickets using Tela’s CRM Maintaining a high degree of service for all support queries and adhering to all service management principles On site visits as required, for both scheduled work and break … project roll outs. Person Specification Tela are a customer first organisation. We look for individuals that share this passion and take pride in the service they provide. Our service desk in our Inverurie office works in partnership with the wider service desks in Glasgow, Birmingham and London. More ❯