9 of 9 Remote Service Management Jobs in the North East

IT Service Quality Lead Location: Newcastle (Hybrid – 3 days office-based) Contract: Fixed-term until December 2026 Salary: Up to £46,000 per annum We’re partnering with a major manufacturing and distribution business seeking an IT Service Quality Lead to drive excellence across its technology operations. This role is ideal for someone passionate about improving service … of continuous improvement. You’ll be responsible for ensuring IT services meet performance and quality expectations, enhancing operational efficiency, and championing best practices across cross-functional teams. Key Responsibilities Service Quality & Governance Develop and implement IT service quality frameworks and standards Monitor performance against agreed SLAs, KPIs, and user satisfaction levels Conduct regular service audits to ensure … compliance with ITIL and ISO standards Continuous Improvement & Process Optimisation Identify service delivery gaps and lead root cause analyses Partner with Service Delivery teams to enhance incident, problem, and change management processes Produce quality dashboards and service performance reports to drive data-led decision-making Stakeholder Engagement Act as a point of contact for service More ❯

IT Service Quality Lead Location: Newcastle (Hybrid – 3 days office-based) Contract: Fixed-term until December 2026 Salary: Up to £46,000 per annum We’re partnering with a major manufacturing and distribution business seeking an IT Service Quality Lead to drive excellence across its technology operations. This role is ideal for someone passionate about improving service … of continuous improvement. You’ll be responsible for ensuring IT services meet performance and quality expectations, enhancing operational efficiency, and championing best practices across cross-functional teams. Key Responsibilities Service Quality & Governance Develop and implement IT service quality frameworks and standards Monitor performance against agreed SLAs, KPIs, and user satisfaction levels Conduct regular service audits to ensure … compliance with ITIL and ISO standards Continuous Improvement & Process Optimisation Identify service delivery gaps and lead root cause analyses Partner with Service Delivery teams to enhance incident, problem, and change management processes Produce quality dashboards and service performance reports to drive data-led decision-making Stakeholder Engagement Act as a point of contact for service More ❯

the public. We deliver relevant and valuable services to millions of users with various needs and abilities. What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Hybrid working model (we are currently working largely remotely) o Career … competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care. Job description Job … diversity and inclusion.5. Follow NHSBSA policies, procedures, and protocols as they apply to your role. Working relationships Responsible to: Team Manager and Head of Profession Responsible for: No line management responsibilities Key relationships and connections: 1. Technical Architects2. Senior Technical Architects3. Solution Architects4. Enterprise Architects5. Delivery Managers6. Product Owners7. Business Analysts8. Developers9. Testers10. Interaction Designers11. Service Designers12. User More ❯

Location/s: Newcastle, UK Recruiter contact: Laura Kennedy Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people … relevant industry experience Knowledge of standard software used in engineering design and how they interact with other programs or peripherals Excellent verbal and written English communication skills Exceptional customer service skills Experience in a service desk support role, ideally working to SLAs Experience delivering technical support in an engineering environment using Autodesk and Bentley products Desirable Knowledge of … ITIL Service Management best practices, ITIL V3/V4 Experience of using PowerShell Experience in ServiceNow or similar ITSM Tools Support CDE Services such as ProjectWise and BIM suites Experience of working in a global organisation Personal Attributes Passionate about technology and learning Ability to balance demands and priorities and think clearly under pressure Attention to detail and More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers More ❯

as a 3rd line escalation point for complex infrastructure-related issues, ensuring swift and effective resolution Prioritise and manage incidents with a focus on minimising business impact and maintaining service continuity Monitor and respond to system events and alerts, proactively identifying potential issues before they escalate Lead or contribute to the technical planning and execution of infrastructure projects, ensuring … solutions that are scalable, secure, and aligned with best practices Act as a technical authority, providing governance and oversight for infrastructure-related change activities Collaborate with external vendors, ensuring service levels are met and technical issues are resolved efficiently What to bring Proven experience supporting enterprise infrastructure, ideally within the Oil & Gas sector or other complex environments Strong communication … technologies across hybrid environments (on-premises and cloud) Technical proficiency in core enterprise platforms, including: Microsoft Windows Server (latest versions) VMware vSphere and virtualization technologies Active Directory and identity management Citrix (VDI, remote access solutions) Desirable experience with modern and scalable technologies, such as: Linux (Red Hat, Ubuntu, etc.) NetApp storage solutions Dell EMC Isilon (legacy support) Microsoft Azure More ❯

as a 3rd line escalation point for complex infrastructure-related issues, ensuring swift and effective resolution Prioritise and manage incidents with a focus on minimising business impact and maintaining service continuity Monitor and respond to system events and alerts, proactively identifying potential issues before they escalate Lead or contribute to the technical planning and execution of infrastructure projects, ensuring … solutions that are scalable, secure, and aligned with best practices Act as a technical authority, providing governance and oversight for infrastructure-related change activities Collaborate with external vendors, ensuring service levels are met and technical issues are resolved efficiently What to bring Proven experience supporting enterprise infrastructure, ideally within the Oil & Gas sector or other complex environments Strong communication … technologies across hybrid environments (on-premises and cloud) Technical proficiency in core enterprise platforms, including: Microsoft Windows Server (latest versions) VMware vSphere and virtualization technologies Active Directory and identity management Citrix (VDI, remote access solutions) Desirable experience with modern and scalable technologies, such as: Linux (Red Hat, Ubuntu, etc.) NetApp storage solutions Dell EMC Isilon (legacy support) Microsoft Azure More ❯

product ownership for the my client's new ServiceNow platform. You'll ensure that ServiceNow aligns with business goals, delivers maximum value, and supports continuous improvement across IT and service operations. Working with strategic suppliers and a ServiceNow delivery partner, you'll oversee configuration, onboarding, and platform enhancements-driving innovation and ensuring the tooling supports a modern, efficient service management model. Key Responsibilities Act as Product Owner for the organisation's ServiceNow platform, overseeing technical configuration and development. Lead the onboarding of suppliers and services into the platform as part of a multi-supplier (SIAM) ecosystem. Chair tooling and governance forums to prioritise enhancements and address issues. Work closely with suppliers to manage incidents, upgrades, and platform … and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service integration principles (SIAM). Ability to bridge business and technical teams, influencing suppliers and stakeholders. Excellent communication, analytical, and problem-solving skills. Qualifications (desirable) ServiceNow Certified System Administrator (CSA More ❯

work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard offer industry-specific, cloud-based software across wholesale distribution, automotive, retail, rental, manufacturing, transport management and field service management. We are experiencing significant growth in markets across North America, Europe and Africa, and indeed beyond. Some great opportunities are being created as a … advantage: A good understanding of VB, or the React framework. REST-API design .NET 4.5.2+, ASP.NET, C# or similar React/JavaScript/TypeScript/Xamarin/PHP, Restful Service Design, WebAPI Skills & Qualities A true team worker with a constant focus on the goals and objectives of the team. Good problem solving and troubleshooting skills Able to communicate … our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth More ❯