2 of 2 WFM Jobs in the North East

transformations in a consulting environment Strong functional understanding of HR operating models and processes, including: Core HR Recruitment/Talent Acquisition Time & Labour Workforce Management/Resource Management Deep expertise in Oracle Fusion HCM modules, including configuration and solution design Demonstrated ability to lead workstreams and manage cross-functional teams ...

understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/WFO tooling You and your role As a Lead Technical Architect, you'll lead the design and evolution of DWP's next-generation contact centre platform. You'll drive ...