1 of 1 ITIL Jobs in North Shields

Maintain transparent communication with customers, managing expectations until issues are resolved. Analyse ticket trends to reduce contact volumes through effective help desk resources, proactive communication, and feature updates. Apply ITIL best practices to handle incidents, categorise tickets, and solve problems efficiently. Develop and maintain a robust, user-friendly knowledge base. Write product resources and guides that enhance the customer experience … proven experience in technical support and ticket management. Here’s what we’re looking for: Technical expertise in Zendesk (or similar platforms) with skills in configuration, automation, and reporting. ITIL knowledge and experience applying best practices to support processes. A track record of excelling in customer/technical support roles with ticket ownership. Ability to quickly learn and master complex More ❯